At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture. The Sales Coordinator is a highly motivated and detail-oriented professional who provides administrative support to the Sales and Events team. This role plays a key part in ensuring smooth daily operations by assisting with client communications, preparing sales documents, coordinating group and event details, and supporting the overall success of the department. The ideal candidate is friendly, organized, adaptable, and capable of managing multiple priorities in a fast-paced environment. Strong customer service, communication, and problem-solving skills are essential.
Responsibilities
- Manage and monitor incoming sales leads, ensuring all inquiries are captured, documented, and assigned to the appropriate Sales or Events Manager in a timely manner.
• Track lead assignments and assist with follow-up communications to support revenue generation efforts.
- Provide administrative support to the Sales team.
- assist preparing contracts, proposals, banquet event orders, and other sales-related documents.
- Maintain accurate client records.
- Coordinate communication between clients and hotel departments to ensure successful execution of site visits, or client overnight stays.
- Respond to client inquiries in a timely and professional manner.
- Assist with site inspections, client visits, and event planning activities.
- Manage multiple projects and deadlines while maintaining attention to detail.
- Support department reporting, data entry, and account management functions.
- Utilize sales systems and hotel software to track business opportunities and client information.
- Deliver exceptional customer service while building positive relationships with guests, clients, and colleagues.
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The Benefits & Perks · Enjoy free meals in our colleague cafe · Discounted & Complimentary Hotel Room Nights · Medical Dental and Vision Insurance (Full-time colleagues) · Retirement savings plan · Excellent training and professional development · Opportunities to work around the world with Hyatt Hotels and Resorts · Tuition reimbursement, up to $1,000 a year! Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
- Previous administrative, sales support, hospitality, or customer service experience preferred.
- Excellent verbal and written communication skills.
- Strong organizational skills with the ability to multitask and prioritize responsibilities effectively.
- Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
- Ability to learn and navigate new computer systems and software programs.
- Strong problem-solving and decision-making abilities.
- Professional demeanor with a positive and customer-focused attitude.
- Ability to work independently and collaboratively in a team environment
- Move comfortably throughout various areas of the hotel to support meetings, client visits, site tours, and event-related activities.
- Maintain the flexibility to navigate a fast-paced hospitality environment while delivering exceptional service to guests and clients.