Pool & Recreation Assistant Manager

Step into a key leadership role at Grand Hyatt Indian Wells, where our signature waterpark, pools, poolside food and beverage service, and recreation activities create memorable experiences for guests of all ages. The Pool and Recreation Assistant Manager supports the Director of Pool and Recreation with the daily operation of the resort’s pools, waterpark, recreation areas, and poolside food and beverage service. This hands-on role helps coordinate the team, maintain safety and service standards, and bring engaging guest activities to life. The Assistant Manager works closely with the Director to keep operations running smoothly and provide a welcoming, high-quality guest experience. The salary range for this position is $72,400–$77,000. This is the pay range Grand Hyatt Indian Wells reasonably expects to pay. Final compensation will depend on factors such as experience and education.

Key Responsibilities

Pool, Waterpark, and Recreation Operations

• Support the Director with daily operations across the pools, waterpark, recreation areas, and other outdoor guest spaces.
• Help ensure areas are open, clean, organized, and presented to resort standards.
• Follow established safety procedures, pool rules, emergency action plans, and incident-reporting requirements.
• Monitor water quality, equipment, and facility conditions; report maintenance needs and operational concerns to the Director.
• Respond to guest questions and concerns, and help document incidents and follow-up actions.

Poolside Food and Beverage and Guest Activities

• Help coordinate poolside food and beverage service with the service, culinary, and pool operations teams.
• Support consistent standards for guest service, product quality, cleanliness, food safety, and responsible alcohol service.
• Assist with planning and delivering poolside games, family activities, seasonal programming, and other recreation experiences.
• Help ensure activities are safe, well organized, properly staffed, and welcoming to guests of different ages.
• Work with other resort departments to support guest activities and special events.

Team Support

• Help train, schedule, coach, and support pool, recreation, and poolside food and beverage colleagues.
• Assist with team briefings, safety reviews, and training records.
• Promote a team culture centered on safety, hospitality, professionalism, and accountability.
• Provide visible, hands-on support during busy periods and help the Director address day-to-day operational needs.

Administrative and Operational Support

• Assist with staffing plans, schedules, inventory, supply tracking, and operational records.
• Maintain accurate logs and documentation, including inspections, training, water quality, and incidents.
• Share guest feedback and operational observations with the Director to help improve service and efficiency.
• Help implement department procedures and standards set by the Director.

Why Join Us?

• Work at an iconic resort with standout aquatic and recreational amenities.
• Help create memorable pool, waterpark, food and beverage, and recreation experiences.
• Join a collaborative team with opportunities for professional growth within Hyatt.
• Enjoy a beautiful desert location with year-round sunshine.

Benefits

Hyatt colleagues receive meaningful rewards, which may include:

• Medical, dental, and vision coverage after 30 days of full-time employment
• Paid holidays, vacation, and sick leave
• Life insurance, 401(k) with matching, flexible spending account, and employee assistance program
• Tuition reimbursement
• Complimentary employee meals and parking
• Referral bonuses
• Free and discounted room nights, including Friends & Family discounts, subject to applicable waiting periods
• Growth and relocation opportunities within Hyatt
• At least two years of leadership experience in food and beverage; restaurant or resort experience preferred.
• Experience in recreation, aquatics, hospitality, or resort operations preferred.
• Lifeguard experience preferred.
• Strong communication, organization, and problem-solving skills, with the ability to manage multiple priorities.
• A hands-on leader who gives clear direction, supports colleagues, and stays calm in a fast-paced environment.
• A team-oriented approach and a passion for creating memorable guest experiences.
• Flexible availability, including mornings, evenings, weekends, holidays, and seasonal peak periods.
• Ability to work outdoors around pools and waterpark areas, including in high temperatures, and to stand and walk for extended periods.
• Ability to respond promptly to operational or guest needs and assist with emergency procedures as trained.