Lead - Gallery Host/Front Office

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Our guests will be welcomed to a modern, newly renovated hotel in the middle of Metcalf Avenue. Hyatt Place Kansas City/Overland Park/Metcalf offers quintessential suburban lodging near barbecue restaurants, Brookridge Golf, Prairiefire, Overland Park Convention Center, and much more.

We Offer Excellent Benefits:

• Free room nights, Discounted, and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid Vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

The Hyatt Place Experience. Hyatt Hotels have long been known for going beyond simple accommodations to create rewarding experiences for their guests. Through dramatic design, innovative cuisine, and attentive services, Hyatt approaches the hotel stay as an opportunity to inspire. Hyatt Place, a new kind of Hyatt is where the style's relaxed, and the standards are anything but. Hyatt Place is designed to give guests a brand-new experience. And you are the key to bringing it to life.

• Qualifications - External

Key Responsibilities

• Support check-ins, check-outs, reservations, guest requests, and shift transitions
• Coach, train, and support Gallery Hosts / Front Office Agents while promoting teamwork and accountability
• Help reinforce procedures that drive World of Hyatt Enrollment Success Rate and Customer Service scores.
• Consistently follow and reinforce hotel policies, procedures, and Hyatt Place brand standards.
• Resolve concerns professionally and identify opportunities to improve the guest experience.
• Assist with reporting, department communication, and Manager on Duty duties as assigned
• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills.
• Ability to stand for long periods of time
• Previous customer service experience is a must.
• Must be able to work a flexible schedule of AM or PM shifts, holidays, and weekends.
• Strong understanding of front desk procedures, hotel systems, and World of Hyatt enrollment.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.