IT | Area IT Analyst

Hyatt Regency Bellevue on Seattle's Eastside is excited to invite you to explore our Area IT Analyst opportunity, supporting two distinct Seattle-area properties: Hyatt Regency Bellevue and Thompson Seattle. Here, you can make an impact in the day-to-day of our teams, providing technology support across both hotels and coordinating priorities with colleagues at each property! As a Great Place to Work in the U.S. for thirteen years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence. The Area IT Analyst is responsible for the ongoing support and maintenance of the local area networks and technology systems at Hyatt Regency Bellevue and Thompson Seattle. Responsibilities include installation and support of server-based software, developing server and product migration plans, and troubleshooting problems across both properties.

Key Responsibilities:

• System Maintenance and Support:
• Monitor the performance of IT systems, including networks, servers, and software applications, at both properties.
• Respond promptly to technical issues or outages at either property, troubleshooting problems and implementing solutions to minimize downtime.
• Conduct regular maintenance tasks, such as updates, patches, and backups, to ensure system reliability and security.
• Technology Implementation:
• Collaborate with management and department heads at both properties to identify opportunities for technology that enhances hotel operations or guest services.
• Research, evaluate, and recommend hardware and software solutions that align with our business objectives and budgetary constraints.
• Lead or assist with approved technology projects at either property, including system upgrades, installations, and integrations, coordinating work across the area as needed.
• User Training and Support:
• Provide training and support to staff members on the use of IT systems and applications, ensuring that they have the knowledge and skills needed to perform their duties effectively.
• Serve as a point of contact for users at both properties seeking technical assistance or guidance, offering prompt and courteous support to resolve issues and answer questions.
• Security and Compliance:
• Implement and enforce security measures to protect our IT infrastructure and data from unauthorized access, cyber threats, and compliance risks.
• Stay informed about emerging cybersecurity threats and best practices, proactively addressing vulnerabilities and implementing safeguards to mitigate risks.
• Documentation and Reporting:
• Maintain accurate records and documentation related to IT assets, configurations, procedures, and incidents.
• Generate regular reports on system performance, service levels, and incident resolution metrics, providing insights and recommendations for improvement.

The hourly rate for position is from $29/hour to $33/hour. As a colleague, we have you covered with amazing benefits and perks!

Benefits

• Medical, after 30 days of employment
• Vision Insurance
• Dental Insurance
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• Paid Time Off:
• Full-Time Colleagues:
• 11 days (88 hours) earned for having 0 - 3 years of service
• 16 days (128 hours) earned for having 4 - 8 years of service
• 21 days (168 hours) earned for having 9+ years of service
• (6) Paid Holidays per year
• (6) Sick Days (earned based on hours worked)
• Compassionate Leave
• Jury Duty Leave

Perks

• Employee Assistance Program
• Free Uniforms and Cleaning of your Uniform
• Free parking
• Discounted Rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service*
• Free colleague meals during shift
• Hyatt Colleague discount program
• Tuition Reimbursement*
• ORCA Pass subsidy*

*Eligibility requirements may apply When applying for a position working at a Hyatt hotel, you are pursuing an opportunity to join a culture built on caring and attentive colleagues who have a passion for providing efficient service and creating meaningful experiences. Our values are the guiding principles for our success, giving us the opportunity to open over 1,500 properties worldwide. View our Virtual Reality Experience to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.

· Bachelor's degree in Information Technology, Computer Science, or a related field. · Previous experience in IT support or system administration, preferably in the hospitality industry. · Proficiency in networking, hardware/software troubleshooting, and system administration. · Strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently. · Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders. · Knowledge of cybersecurity principles and best practices. Hyatt is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.