General Manager

Grounded in our Purpose to “care for People so they can be their Best,” a Hyatt General Manager is responsible for bringing this Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities. With passion, care, and a strong work ethic, Hyatt General Managers actively and consistently engage all stakeholders to listen, learn, and lead a diverse team focused on building brand loyalty and cultivating positive guest experiences.

Operations & Business Acumen · Effectively manage owners’ assets with an on-going focus on maximizing returns and identifying the value proposition that Hyatt delivers as a management company. · Develop, execute, and evolve a multi-year property level business strategy with focus on brand positioning. · Maintain and build a positive and effective relationship with the property ownership on behalf of Hyatt. · Understand and utilize data insights to inform strong business cases for decisions. · Understand property financials, including departmental P&Ls and provide oversight of ongoing financial reporting, forecasting, and planning. · Challenge and improve current practices and environment to meet the quality expectation of guests and customers. · Optimize the overall sales and revenue management strategy to capture growth and deliver long term profitability. · Maintain a pristine and well-maintained facility to preserve ownership’s asset value. · Lead the capital planning process and utilization of the owner’s capital to fund property improvements over time. · Embrace technology and digital initiatives to drive property performance and connectivity to guests and colleagues. · Ensure the safety of colleagues & guests. · Ensure property operations, guest service, and commercial offerings are aligned to the brand. · Practice and promote environmental sustainability.

Experiment to Improve · Balance the needs and support of the property’s leaders, colleagues, guests, customers, owners, and community reputation. · Adapt to a changing world and envision new possibilities for generating profit and revenue growth. · Exhibit sound judgement and decision making. · Use data in day-to-day problem solving to address underperformance, test ideas, learn and accurately measure impact. · Balance the efficiency of existing practices with the need to adapt; focus energy to drive change in places where there will be a meaningful financial, operational, colleague, or customer experience impact · Approach challenges or new opportunities with a test and learn mindset.

Drive Impact · Articulate a clear, consistent, and effective message when communicating with diverse audiences. · Execute a strategic vision through property leaders to drive daily tactics and execution. · Partner with the property’s leadership team to build accountability and achieve shared success. · Quickly recognize and act on critical feedback from customers and colleagues. · Take initiative to fix systems and processes that aren’t working well quickly and eliminate barriers to delivering a seamless and caring experience to guests, members, and customers. · Build a collaborative environment with open, clear, cross-functional communication and engagement to drive the business forward. · Plan and lead in a proactive way, even if situations are ambiguous, stressful, or unexpected situations.

Develop Talent · Execute Hyatt’s talent agenda and processes to recruit, hire, develop, retain, and motivate an inclusive workforce. · Support colleagues in understanding their role as brand ambassadors so they can deliver authentic and caring service to customers and guests. · Delegate skillfully and allow others to develop alternative ways of accomplishing work. · Coach, mentor, and develop future leaders for Hyatt. · Find targeted development assignments for promising talent, including opportunities that cross functional boundaries. · Serve as a leader in the community by engaging and collaborating with local business partners while maintaining a positive brand reputation. · Build a strong talent pipeline. · Measure and improve colleague engagement.

Champions Hyatt’s Purpose & Culture · Promote and role model Hyatt`s values (empathy, integrity, respect, inclusion, experimentation, and wellbeing). · Truly listen to others (both colleagues and guests), imagine their experience with empathy, and respond with compassion. · Cultivate an inclusive workplace rooted in fairness and respect where all colleagues feel valued for who they are and are encouraged to actively participate in their property’s culture and success. · Help colleagues and people leaders balance competing demands and prioritize self-care so they can be their best selves. · Be open and honest and treat others with appreciation. · Demonstrate open-mindedness and embrace a range of perspectives. · Maintain the highest level of ethical conduct as expected by all stakeholders.

• Current General Manager or full-service Leadership Committee experience required.
• Demonstrated success leading hotel operations while cultivating a strong culture of colleague engagement.
• Experience in Rooms leadership experience strongly preferred, including success leading multiple departments across the operation.
• Solid financial and commercial services acumen.
• Excellent interpersonal skills with the ability to establish and maintain positive relationships with: Ownership; Corporate; hotel’s management, colleagues, clients and vendors.
• Creative mind and entrepreneurial spirit. Embraces experimentation and Hyatt Ways of Working.