Archived listing. The details below describe a past opening.
$21.50/Hour
The Front Office Lead is an opportunity to join our highly skilled and recognized Front Office team at Hyatt Regency Dallas. This role offers a pathway for professional growth and advancement while being part of a hotel recognized as one of the 2025 Best Places to Work – Large Companies in North Texas.
As a working team lead, the Front Office Lead supports daily front office and guest service operations while helping guide the team, maintain service standards, and deliver exceptional guest experiences. This role works closely with housekeeping, hotel operations, and guests to ensure seamless service, guest satisfaction, and operational excellence.
Key Responsibilities
· Support daily front office and guest service operations while maintaining Hyatt service standards · Deliver exceptional guest experiences and resolve escalated guest concerns · Assist with staffing, scheduling, training, and performance support · Maintain accurate property management system records and reporting · Monitor guest satisfaction scores and support service improvement initiatives · Partner with housekeeping and hotel operations to ensure efficient communication and guest service · Performs other job-related responsibilities and projects as assigned to support departmental, hotel, and organizational objectives
CULTURE & FUN! · Complimentary and discounted room nights at Hyatt hotels worldwide · Friends & Family hotel discounts · Complimentary colleague meals · Recognition programs, celebrations, and volunteer opportunities · PerkSpot discounts with major retailers, including Apple, AT&T, Verizon, and more · Discounted parking and DART passes
WELLNESS & BENEFITS
· Medical benefits available after 30 days · 401(k) with company match · Employee Stock Purchase Plan · Paid vacation, holidays, sick time, and extended sick leave · Paid parental and family bonding leave · Adoption assistance · Tuition reimbursement · Complimentary Headspace subscription · Work-life balance programs
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
· Front office, guest services, or hospitality leadership experience · Knowledge of front office operations and property management systems · Strong leadership, communication, and guest service skills · Strong problem-solving and decision-making abilities · Ability to work effectively with guests and cross-functional hotel teams · Flexible availability, including evenings, weekends, and holidays as needed