Assistant Guest Experience Manager

The Assistant Guest Experience Manager at the Hyatt Regency Denver at the Colorado Convention Center will support the Guest Experience Manager in creating unique and personalized experiences that create truly memorable stays for our guests. This role will be responsible for assisting the manager in overseeing all VIP reservations from pre-arrival through departure. This person will act as the first point of contact when dealing with guest concerns, will oversee VIP allocations, meet & greets and arrival experience. This individual will work closely with other departments to anticipate guest needs including knowledge of front desk operating systems. Ideal candidate will be energetic, well-organized, creative, and have the ability to confidently interact with our guests in a warm and welcoming manner. Flexible availability including weekends and holidays are preferred for this role. Our Values: Empathy / Wellbeing / Respect / Integrity / Experimentation / Inclusion Hyatt Regency Denver is seeking colleagues with unmatched service. We care for people so they can be their best.

Qualifications for this position:

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Experience and thorough understanding of guest services.
• Candidates must have the ability to stand on feet for long periods of time and lift, push, and carry moderate amounts of weight on a consistent basis.
• Must be available to work mornings, afternoons, evenings, weekends and holidays

Benefits available with this position:

• Medical/ Dental/ Vision Insurance after 30 days
• Free basic Life Insurance after 30 days
• Free basic Short-Term Disability after 30 days
• Eligible to participate in a Flexible Spending Account after 30 days
• Vacation/ Sick Days
• 8 Paid Holidays
• 1 Floating Holiday per calendar year
• Complimentary Room Nights 12 per calendar year after 90 days
• Employee/Friends & Family Rate Room Nights
• Employee may elect to contribute a 401k after 30 days or Retirement Savings Plan
• Employee may elect to contribute to a Stock Purchase Plan (ESPP) 5% discount
• Employee may elect to contribute to the 529 Education Savings Plan
• Jury Duty
• Bereavement Pay
• Complimentary parking in hotel garage
• Free Eco-Pass for RTD transportation
• Complimentary meal in High Plains
• Use of Employee Assistance Program (EAP)

The budgeted range for this position is $64, 000 - $70,000. Actual pay will be commensurate with experience. This application window is anticipated to be open at a maximum of 3 days, starting November 13, 2026 or until a candidate is selected. Applications will be reviewed in the order in which they are received. Please visit hyatt.com/careers to apply. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Hyatt Regency Denver team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.