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Added 5 mins ago
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Sr. Engineering Manager, Lowe's Innovation Labs
Lowe's
Kirkland, WA
- $147,400 to $280,100 USD / year
The Sr Manager, Software Engineering – Innovation leads R&D engineering teams that focus on exploring and incubating promising experiences and capabilities for spatial computing platforms,…
Added 5 mins ago
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Lead Product Manager, Innovation – New Frontiers
Lowe's
Kirkland, WA
- $111,600 to $212,000 USD / year
As Lead Product Manager, New Frontiers, you will lead and advance the Labs’ early-stage portfolio of emerging technology opportunities. You will translate technical possibilities into…
Added 6 mins ago
Sr. Mgr, EAP, EAP
Amazon
Bellevue, WA
…for environmental excellence across our operations. As Senior Manager, Global Water Programs, you own Amazon's global water strategy and are accountable for steering Amazon toward that…
Added 6 mins ago
Commercial Sourcing Manager, Memory and Storage
Meta
Bellevue, WA
…supply chain. As part of this team, the Commercial Sourcing Manager plays a critical role in driving strategic sourcing decisions and managing supplier relationships for Memory/DRAM…
Added 6 mins ago
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Lead Engineer, Water
TYLin
Bellevue, WA
- $153,600 to $230,400 USD / year
Work with the Water Sector Manager to develop and execute a regional strategic plan.
Added 6 mins ago
Account Manager
CVS Health
Olympia, WA
…performance, facilitate cross-functional collaboration, and execute strategic initiatives that improve client, member, and partner experience. Responsibilities include monitoring…
Added 6 mins ago
Senior Strategic Program Manager
Coinbase
Olympia, WA
As a CX Trading Program Manager on the CX Programs team within Customer Experience, you'll own the end-to-end support experience across Coinbase's trading products, including the…
Added 6 mins ago
Commercial Enablement Manager
Norstella
Olympia, WA
The Commercial Enablement Manager is a commercially grounded performance partner responsible for translating Business Unit and portfolio priorities into field-ready execution while…
Added 6 mins ago
AI Senior Manager - SFL Scientific
Deloitte
Seattle, WA
…deliver valuable AI solutions, tools, and services. As a Senior Manager, you will define and execute our strategy for AI, ML, and GenAI services-from strategic alignment, roadmap…
Added 6 mins ago
Data Science Manager, Gen AI - SFL Scientific
Deloitte
Seattle, WA
Work You'll DoAs a Data Science Manager at SFL Scientific, you will develop and manage a team of developers to deliver novel solutions in the AI and GenAI domains. You will be responsible…
Added 6 mins ago
Oracle Analytics FDI - Manager
Deloitte
Seattle, WA
…platforms, operations, and processes that power their business. As a Manager, you will work with cross-functional teams to deliver innovative data, AI, and cloud-enabled solutions that…
Added 6 mins ago
Pricing and Sales Strategy_ Senior Manager, Strategy, Growth, and Transformation
Deloitte
Seattle, WA
As a Senior Manager, you will lead large engagements that begin with a complex pricing, revenue, and margin-focused problems and serve as a leader in Deloitte Consulting's Customer Strategy…
Added 6 mins ago
Pricing and Sales Strategy_Manager, Strategy, Growth, and Transformation
Deloitte
Seattle, WA
As Manager, you will lead large engagements that begin with a complex pricing, revenue, and margin-focused problems and serve as a leader in Deloitte Consulting's Customer Strategy &…
Added 6 mins ago
Google Infrastructure and Security Lead Architect
Deloitte
Seattle, WA
As a Google Cloud (GCP) Infrastructure & Security Lead Architect, you will serve as a strategic technical leader and trusted advisor for our enterprise clients, guiding them through complex…
Added 6 mins ago
Senior Manager Data Lead
Deloitte
Seattle, WA
Lead small engagements or key workstreams within large, complex data and analytics transformations for Healthcare clients
Added 6 mins ago
Growth Platforms - Specialized Relationship Executive, Tax & Audit Cluster (Manager) - C_MAT
Deloitte
Seattle, WA
As the Specialized Relationship Executive at the Manager level, you will lead Pod strategy-to-execution and relationship operations for a cluster of Prioritized Specialized alliances,…
Added 6 mins ago
Program Manager III, Legal
Indeed
Seattle, WA
At Indeed, we're on a mission to help people get jobs. As a Program Manager III within Legal, you will contribute to that mission by managing complex, cross-functional programs that…
Added 6 mins ago
Senior Officer, AI Enablement and Workflows, U.S. Program
Bill and Melinda Gates Foundation
Seattle, WA
U.S. Program (USP) is pursuing Ambition 2045 - a division-wide effort to accelerate progress toward equitable upward mobility through educational attainment. The Office of the President…
Added 6 mins ago
Project Manager, Hotel Refurbishment
Carnival Cruise Line
Seattle, WA
The Project Manager is accountable for planning and executing multiple hotel refurbishment projects across the HAL, SBN, and PCL brands. This includes tracking timelines, ensuring goals and…
Added 6 mins ago
Converge for FSI - RAE, Lead Product Manager_Products & Platforms
Deloitte
Seattle, WA
…stories, and lead technology execution within a modern and complex ecosystem. Prioritize strategic requests, contract and partner with external firms, execute changes in a high-quality…
Added 6 mins ago
C
Sr Marketing Manager
CBRE
Seattle, WA
- $125,000 to $130,000 USD / year
The Senior Marketing Manager serves as the strategic marketing partner to the Office Occupier and Office Investor Leasing businesses. This role sits within Product Marketing and will work…
Added 6 mins ago
Client Specialist - Commercial Real Estate, Commercial Term Lending
JPMorgan Chase
Seattle, WA
Discussing products, pricing and quoting and locking interest rates at the request of the Client Manager/Client
Added 6 mins ago
Veterinary Strategic and National Accounts Market Development Manager
Danaher Corporation
Seattle, WA
The Veterinary Strategic and National Accounts Market Development Manager is an intensive, growth focused role responsible for developing and growing Radiometer America’s business with…
Added 19 mins ago
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Data Center Construction Manager
TEKsystems
DeKalb, IL
- $60 to $90 USD / hour
Data Center Construction Manager/Owner's Representative Job Description
Added 19 mins ago
HT
Sr AI Manager
Honeywell Technologies
Rosemont, IL · Des Plaines, IL
- $159,000 to $228,000 USD / year
Join a forward-thinking team driving enterprise-wide transformation through advanced analytics and AI. As Sr. AI Manager at Honeywell Process Technology Solutions, you will shape and…

Closed listing

Hyatt

Assistant Front Office Manager

New York City, NY, United States

$70,000 to $75,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $70,000 to $75,000 USD / year
Posting language: English
Posted: Oct 29, 2026

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Original job description

Archived listing. The details below describe a past opening.

About the Role At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations are not just met, they are exceeded. It is a place of outstanding rewards, where talent opens doors to exciting challenges and opportunities within the hospitality industry. The Assistant Front Office Manager plays a critical leadership role in driving operational excellence, guest satisfaction, and colleague engagement within the Front Office. This position supports the Director of Front Office/ Assistant Director of Front Office in overseeing Front Desk, Guest Services, Bell Services, and overnight operations, ensuring that every guest interaction reflects Hyatt's commitment to luxury hospitality and personalized service. As a visible leader within the hotel, the Assistant Front Office Manager is responsible for coaching and developing colleagues, resolving guest concerns, managing daily operations, maximizing revenue opportunities, and fostering a culture of accountability, teamwork, and service excellence. This role serves as a champion of the guest experience by ensuring seamless arrivals, memorable stays, and successful departures. In addition to operational leadership, the Assistant Front Office Manager is responsible for developing a team of hospitality professionals who act as ambassadors of New York City. Through training, coaching, and mentorship, this leader ensures Front Office colleagues are equipped to curate personalized micro-local experiences that connect guests to the culture, neighborhoods, dining, arts, entertainment, wellness offerings, and hidden gems that make Manhattan one of the world's most exciting destinations. By empowering colleagues to create meaningful guest connections and personalized recommendations, this role helps transform stays into memorable experiences that distinguish our property and build lasting guest loyalty.

Key Responsibilities

Guest Experience & Service Excellence

Lead daily Front Office operations, ensuring exceptional service standards are consistently delivered.
Respond to all guest requests, concerns, complaints, service recoveries, and emergencies in a professional, timely, and empathetic manner.
Follow up on guest concerns to ensure complete resolution and guest satisfaction.
Monitor guest feedback platforms, surveys, comment cards, and service scores, implementing action plans as needed.
Ensure all guests are welcomed, recognized, and engaged in accordance with Hyatt service standards.
Monitor VIP arrivals, special requests, group arrivals, and personalized guest experiences.
Partner with Front Office team, and other operational departments to curate memorable local experiences for guests visiting New York City.
Ensure the Front Office team delivers authentic hospitality by creating personalized guest interactions and anticipating guest needs throughout the stay.

Leadership & Colleague Development

Assist with recruitment, interview, hire, onboard, train, coach, and develop Front Office colleagues.
Foster a culture of engagement, accountability, inclusion, and service excellence.
Conduct performance evaluations and provide ongoing coaching and development feedback.
Address employee relations matters and administer corrective action in accordance with Hyatt policies.
Lead daily lineups, departmental meetings, and service-focused training sessions.
Develop team knowledge of New York City neighborhoods, attractions, dining, arts, culture, nightlife, shopping, wellness, and entertainment offerings.
Train colleagues to curate personalized micro-local experiences by providing tailored recommendations on dining, arts, culture, nightlife, shopping, wellness, entertainment, and neighborhood attractions.
Foster a culture in which Front Office colleagues serve as local ambassadors, confidently connecting guests with authentic New York City experiences based on individual interests and preferences.
Ensure colleagues are equipped to transform routine guest interactions into memorable moments that strengthen guest engagement and loyalty.
Incorporate local experience curation, storytelling, and destination knowledge into onboarding, training, and performance development programs.
Ensure all colleagues complete required training and demonstrate proficiency in departmental service standards.

Operations Management

Oversee Front Desk, Guest Services, Bell Services, and overnight Front Office operations.
Review Front Office logbooks, guest request logs, shift reports, and Night Audit reports daily.
Ensure timely delivery and tracking of guest messages, packages, and mail.
Maintain front office inventories, supplies, and operational equipment.
Oversee key control procedures and Lost & Found programs in accordance with hotel standards.
Ensure adherence to all Hyatt policies, procedures, and brand standards.
Maintain strong communication with Housekeeping, Engineering, Revenue Management, Accounting, Security, Sales, and Human Resources to ensure operational efficiency.
Coordinate all aspects of service delivery to maintain consistency throughout the guest journey.

Revenue & Financial Performance

Support daily revenue optimization efforts through effective inventory management and upselling initiatives.
Maximize room revenue and occupancy through continuous review of business levels, room availability, and market demand.
Monitor guest accounts, billing accuracy, credit policies, and payment processing procedures.
Ensure no-show and cancellation revenue is maximized through accurate and consistent billing practices.
Assist with payroll management and labor productivity initiatives.
Review colleague timecards and schedules to ensure accuracy and compliance with company standards and labor requirements.

Compliance & Risk Management

Ensure compliance with Hyatt operational, financial, and safety standards.
Maintain accurate cash-handling procedures and audit controls.
Investigate and document guest incidents, accidents, and operational concerns.
Partner with Security and Human Resources on risk management and workplace compliance initiatives.
Maintain confidentiality of guest, colleague, and business information.
Ensure compliance with all company policies, house rules, and service standards.

Annual Salary Range: $70,000- $75,000 How We Care for Our People Our purpose sets us apart: to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it guides how we support one another as members of the Hyatt family. Our care for our colleagues is the foundation of our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for ten consecutive years. This recognition reflects our commitment to creating an environment rooted in inclusivity, empathy, respect, and belonging, where every colleague feels valued and empowered to grow. As a leader within our hotel, the Assistant Director of Sales plays an important role in fostering this culture by developing talent, building meaningful relationships, promoting collaboration across departments, and helping create an environment where colleagues can thrive both personally and professionally. Who You Are As our ideal candidate, you understand the power and purpose of Hyatt's Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You are a collaborative, relationship-focused leader who thrives in a fast-paced hospitality environment. You are energized by developing people, building partnerships, carrying a meaningful Major Market group quota, and driving results through teamwork and accountability. You understand that success comes from fostering strong relationships across departments, maintaining a visible and engaged presence, and creating a culture that supports both colleague growth and business performance.

You are someone who:

Leads with integrity, professionalism, and accountability.
Builds trust and strong partnerships with colleagues, clients, and hotel leadership.
Enjoys mentoring and developing high-performing teams.
Embraces cross-functional collaboration and a “One Hotel, One Team” mindset.
Balances strategic thinking with hands-on leadership and active selling.
Demonstrates strong business acumen and a consistent, quota-driven approach to sales.
Thrives in an onsite leadership role, engaging daily with colleagues, guests, and operational partners.
Is committed to continuous learning, innovation, and professional growth.

Benefits Include:

Medical insurance
Dental insurance
Vision insurance
401(k) retirement savings plan
Parental leave
Paid time off and holidays
Employee assistance program
Career development opportunities
Colleague travel and hotel discounts

Equal Opportunity Employer We are committed to creating a workplace where colleagues feel valued, respected, and empowered to succeed. We believe that diverse backgrounds, experiences, and perspectives strengthen our teams and enrich the experiences we create for our guests. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

At least 2-4 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
Supervisory experience required.
OPERA Experience Preferred.
Hyatt Experience Preferred.
Must be proficient in Windows, Company approved spreadsheets and word processing.
Must have a valid driver’s license from the applicable state.
Long hours sometimes required.
Light hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Dream Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Dream Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.

About employer

More about this job

Skills

Microsoft Office
Front Desk
Coaching
Teamwork
Leadership
Recruitment
Employee relations
Onboarding
Operations management
Communication skills
Housekeeping
Manage hospitality revenue
Sales
Inventory management
Upselling
Payroll
Regulatory compliance
Risk management
Cash handling
Confidentiality
Collaboration

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