Archived listing. The details below describe a past opening.
About Us
Feel inspired when you work at Hyatt Regency Boston Harbor, a distinctive full-service waterfront hotel offering stunning views of the harbor and the downtown skyline. Our unique, up-scale 270-room property has been honored as a 2024 TripAdvisor Travelers' Choice Award recipient and has earned several Best of Weddings Awards from The Knot. Our team has consistently excelled in key performance metrics recognized by Hyatt, including Cleanliness, Working Order, and Customer Service. We pride ourselves in creating an inclusive and supportive environment, providing associates with a wealth of opportunities to help advance their careers and are proud to share our 95% Associate Satisfaction score! When you join our team, you'll enjoy a free hot meal during your shift and a comprehensive, competitive benefit program for the physical, mental and financial wellness of you and your family including: -Benefit eligibility within first 30 days -Health plans for medical, dental & vision -Generous 401k match -Paid time off including vacation, sick time and flexible holidays -Tuition reimbursement -Hotel stay discounts and more! Our location is convenient for commuters with free on-site parking and MBTA stations close by. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Compensation
Salary Range: $27.50 - $27.50 Hourly
Tipped/Service Charge Eligible? No
Discretionary Performance Bonus Eligible? No
Overview
Ensure the arrival, departure, and any other guest contact experiences are conducted in an efficient and friendly manner.
Essential Duties and Responsibilities
- Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
- Park guest vehicles and/or retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout the hotel in response to customer needs.
- Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers.
- Respond immediately to customer inquiries regarding hotel features, services, and assistance. •Provide clear and understandable directions to hotel facilities and nearby attractions.
- Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.
- Listen, understand, and respond immediately to guest and associate inquiries and requests for assistance.
- Lift luggage, packages and boxes from cars, buses, vans, and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
- Clearly communicate the features and services of the hotel facilities.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Qualifications and Skills
- Hotel experience preferred.
- Experience driving a 6+ passenger van.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
- Ability to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.
- Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage. Sufficient manual dexterity in one hand to be able to load and unload luggage with or without reasonable accommodation.
- Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.
- Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property with or without reasonable accommodation.
- Excellent driving record as verified by Motor Vehicle Report.
- Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.