Service Engineer

Hurco Companies, Inc. has an immediate opening for a Service Engineer to support our Hurco product lines. This position is responsible for machine installations, technical troubleshooting, warranty and non-warranty repairs, customer and distributor support, and providing solutions to complex hardware, software, CNC control, and machine-related issues. This role combines hands-on field service with advanced technical support and internal service operations. The successful candidate will have strong CNC machine tool experience, excellent mechanical and electrical troubleshooting abilities, and a customer-focused approach to resolving technical issues and minimizing machine downtime. When not traveling to customer locations, the Service Engineer will provide remote technical support, assist with service parts coordination, and support daily service department operations. Essential Duties and Responsibilities Field Service & Machine Installation

• Review installation requirements, site preparation, and installation recommendations with customers prior to shipment of new machines.
• Coordinate and oversee machine assembly and installation at customer facilities.
• Inspect, adjust, test, and start up newly installed machines to ensure proper operation and compliance with specifications.
• Demonstrate safe machine setup, operation, maintenance, and programming procedures to customers and distributors.
• Perform warranty and non-warranty service, including troubleshooting, maintenance, repairs, and machine adjustments.
• Identify machine service requirements and recommend appropriate parts, accessories, and labor to maintain equipment reliability and operating efficiency.
• Travel to customer locations to diagnose and resolve complex machine issues and assist with installations and repairs.

Technical Support & Troubleshooting

• Serve as a primary technical resource, providing timely and professional support to customers, distributors, and internal personnel.
• Troubleshoot and diagnose complex hardware, software, CNC control, PLC, electrical, mechanical, hydraulic, and machine-related issues.
• Provide remote technical support through phone, email, and other diagnostic tools.
• Work closely with Engineering, Field Service, distributors, and other internal teams to identify solutions to recurring product and service issues.
• Identify trends in service issues and develop action plans to improve product reliability and reduce repeat problems.
• Maintain comprehensive technical knowledge of Hurco and Takumi machines, controls, components, and replacement parts.
• Accurately identify replacement parts and assist with technical parts inquiries for the complete product line.
• Take ownership of customer issues by maintaining communication and following through until appropriate resolutions are achieved.

Technical Documentation & Training

• Develop, maintain, and distribute technical documentation, including standard work instructions, machine startup and demonstration guides, maintenance procedures, troubleshooting information, and service bulletins.
• Assist in developing and delivering technical service training programs for Service Engineers, distributors, and customers.
• Provide technical instruction on machine operation, controls, maintenance, and troubleshooting procedures.
• Ensure service documentation and training materials remain accurate and current.

Reporting & General Responsibilities

• Complete service reports, inspection reports, time reports, and expense reports accurately and within established deadlines.
• Collaborate with Engineering, Manufacturing, Parts, Purchasing, and other departments to resolve technical and operational issues.
• Support continuous improvement initiatives involving service processes, product reliability, inventory management, and customer satisfaction.
• Follow established company policies, procedures, and safety requirements.
• Perform other duties and special projects as assigned.

Requirements

• Minimum of 3–5 years of CNC machine tool service experience or equivalent experience in industrial equipment maintenance and repair. Strong mechanical, electrical, and CNC troubleshooting abilities.
• Knowledge of CNC machine operation, industrial automation, CNC controls, PLCs, and related machine systems.
• Ability to read, analyze, and interpret electrical schematics, technical manuals, mechanical drawings, and blueprints.
• Knowledge of troubleshooting and maintenance of industrial automation equipment.
• Valid driver's license and ability to meet company driving requirements.
• Ability and willingness to travel up to 50% during the first year for training, product familiarization, and customer support. Following the first year, ability and willingness to travel up to 25%, as needed.
• Proficiency with Microsoft Office, Microsoft Teams, and Adobe Acrobat.
• Experience with ERP systems; Microsoft Dynamics 365 experience is a plus.
• Ability to travel by car and air and work independently at customer locations.
• Ability to safely lift and handle machine components, tools, and equipment as required.

Travel Requirements Regular travel to customer and distributor locations is required, particularly during the first year of employment. Travel will include machine installations, troubleshooting, repairs, customer training, and distributor support. Travel will also be required to Hurco's Corporate Headquarters in Indianapolis, Indiana. The successful candidate can be located outside the Indianapolis area, preferably within reasonable proximity to a major airport.