Position Summary
The Patient Service Representative provides reception and clerical services under the supervision of the practice manager for patients and visitors. Responsibilities include billing, collections, referrals, scheduling, patient communication, and general administrative duties. This role ensures all interactions, whether in person or via phone, are handled courteously, efficiently, and in compliance with HIPAA and office policies. The Patient Service Representative supports patient check-in and check-out processes, maintains accurate records in the EHR, verifies insurance and collects payments, manages office supplies, and contributes to a positive patient experience through professional, friendly, and responsive service.
Primary Position Responsibilities
- Rev Cycle, Insurance Eligibility and Payments
Verify insurance coverage, collect patient payments, maintain accurate insurance information, and support clean billing and revenue cycle processes.
- Registration and Checkout
Greet patients, register and update patient information, obtain required documentation, and ensure accurate and complete check-in and check-out processes while maintaining confidentiality.
- Scheduling
Schedule and manage patient appointments, communicate appointment details and policies, and coordinate provider availability to support efficient clinic operations.
- Electronic Health Record
Accurately enter, update, and maintain patient demographic, insurance, and appointment information in the EHR in compliance with practice and regulatory standards.
- General Office Duties
Provide front desk administrative support, answer phones, maintain an organized work area, assist team members, and uphold customer service and office policies.
Qualifications
Minimum Education:
Required:
High School Diploma or Equivalent
Preferred:
Associates Degree
Minimum Years of Experience (Amount, Type and Variation):
Required:
None
Preferred:
1-3 years experience in a Medical Office
License, Registry or Certification:
Required:
None
Knowledge, Skills and/or Abilities:
Required:
Excellent communication skills, detail oriented, multi-tasking skills, telephone etiquette, conflict resolution.
Preferred:
Knowledge of general office equipment, knowledge of health insurance, EMR experience
Physical Demands/Work Environment
Work Environment Factors and Hazards:
Indoor Work Environment - 2/3 and more
Outdoor Work Environment - Not Applicable
Use of personal or HHS vehicle - Not Applicable
Working in Confined Spaces - Not Applicable
Extensive Travel - Not Applicable
Loud Noises - Not Applicable
Body Fluids - Not Applicable
Infectious Diseases - Not Applicable
Pharmaceutical/Drugs - Not Applicable
Radiation - Not Applicable
Chemicals - Not Applicable
Dust or Airborne Particles - Not Applicable
Gas/Fumes - Not Applicable
Machinery - Not Applicable
Vibration - Not Applicable
Electricity/High Voltage - Not Applicable
Direct Patient Care Contact (Hands on, face to face patient contact) - Up to 1/3
Indirect Patient Care Contact (Enters patient room, no patient contact) - Not Applicable
Physical Requirements (Activities Which Routinely Apply):
Talk - 2/3 and more
Hear/Listen - 2/3 and more
Stand - 2/3 and more
Sit - 2/3 and more
Walk - 2/3 and more
Bend - 2/3 and more
Climb - Up to 1/3
Stoop/Kneel/Crawl/Squat/Crouch - Up to 1/3
Reach Above Shoulder Level - Up to 1/3
Smell - Not Applicable
Taste - Not Applicable
Lift - Up to 25 lbs
Carry - Up to 25 lbs
Manipulate Foot Controls or Pedals - Not Applicable
Position Requires Use of Hands For:
Typing/Keyboard/Mouse - 6-8 hours
Writing - 6-8 hours
Repetitive Movement - 1-3 Hours
Fine Manipulation - 1-3 Hours
Simple Grasping - 3-5 hours
Firm Grasping - 3-5 hours
Twisting/Turning - 6-8 hours
Pushing/Pulling - 3-5 hours
Feeling/Handle - 6-8 hours
Driving - Zero
Visual Abilities
Close Vision (clear vision at 20 inches or less) - 2/3 and more
Distance Vision (clear vision at 20 feet or more) - Up to 1/3
Color Vision (ability to identify and distinguish colors) - Up to 1/3
Peripheral Vision (ability of observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point) - Up to 1/3
Depth Perception (three dimensional vision; ability to judge distances and spatial relationships) - Up to 1/3
Ability to Adjust Focus (ability to adjust eye to bring an object into sharp focus) - Up to 1/3
Hearing Abilities - Hear/Listen
Ability to hear alarms on equipment - 1/3 to 2/3
Ability to hear client calls - 2/3 and more
Ability to hear instructions from Physician/Co-Workers - 2/3 and more
Hunterdon Health is committed to providing a competitive benefit package to our employees. Benefit offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings.
The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant’s hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty).