Technology Services Manager - Communications Infrastructure

Description Under general supervision of the Technology Services Director or County Manager, plans, organizes, directs and supervises the Technology Services Department staff and designs, installs, repairs, maintains and keeps computers and network systems functional for Humboldt County & the Public Safety Communications System and other agencies; and performs other work as assigned.

DISTINGUISHING CHARACTERISTICS:

Oversees Technology Services Department projects. Maintains County computer networks, communications systems, TV translators; maintains records and orders components/supplies when necessary; supervises subordinate staff, including hiring, determining workload, delegating assignments, training, monitoring and evaluating performance, and taking disciplinary action.

Initially, the incumbent will be under the close supervision of the Technology Services Director or County Manager as they learn and train in County specific information systems and public safety communications system. Once the Technology Services Director or County Manager has determined the incumbent to be competent in the named County systems, they will become more independent in performing supervisory functions, be responsible for all projects and day-to-day activity for the Technology Services Department and receive only occasional instruction or assistance as new or unusual situations arise. This is an at-will position serving at the pleasure of the Technology Services Director or County Manager and Humboldt County.Examples of Duties The duties listed below are examples of the work typically performed by an employee in this class. An employee may not be assigned all duties listed and may be assigned duties which are not listed below.

• Supervises, evaluates, trains and assigns daily duties to Technology Services Department staff.
• Ensures all staff members meet training requirements and attend training classes.
• Schedules maintenance and repair activities, organizes and prioritizes work.
• Approves overtime to keep Public Safety Communications operational. Schedules employees to cover off hour support. Plans support for outages affecting public safety communications and the County information system network.
• Designs County-wide networks supporting public safety, County information systems, and TV translator systems and components consisting of complex electronic equipment for County departments and other approved agencies (equipment such as, but not limited to: handheld and mobile two way radios; vehicle lighting and siren systems; computers, network equipment, routers, firewalls, switches; dispatch consoles with remote network radio consoles; data radio networks; VOIP & ROIP networks; controller paging encoders; transmitters; interfaces to CAD dispatch and weather monitoring systems; TV and FM radio transmitters, translators, and receivers; satellite receiving systems; video cameras, monitors and supporting network; analog and digital telephone systems; audio and video network recorders).
• Hires department staff; Imposes disciplinary action as needed.
• Operates test equipment or software support such as, but not limited to, cable analyzer, oscilloscopes; current, power and voltmeters; microwave link analyzers, spectrum analyzers, base-band analyzers, RF frequency counters, noise loading test sets, baseband synthesizers, audio test sets, transmission impairment measuring test sets, T1 test sets, SWR test sets, sweep generators and deviation calibrators; semiconductors and curve testers; tuning and adjustment tools; signal generators and wave form monitors, SNMP software, remote support software, facility monitor software.
• Operates drills, hole saws, chassis punches, drill presses, soldering irons, power saws and tower erection tools, and related hand tools.
• Assigns employees to respond to service calls from customers. Identifies problem(s), troubleshoots the cause of network, PC, printer, or communication system failures and explains the problem to the customer as well as the procedure to be followed to resolve the problem.
• Oversee the maintenance of towers and other antenna support structures and may install and repair antenna systems on those structures. Maintains the physical structure of local and remote networks and microwave, communication sites by repairing, replacing, installing and maintaining structural components; installing and replacing defective and deteriorating materials; clearing the area of debris; painting the structures as needed.
• Oversee orders for networking or communication equipment, tools and supplies for use in performing job duties.
• Ensures emergency building maintenance and repairs at remote County facilities are addressed timely, safely and efficiently.
• Operates 4-wheel and 2-wheel drive vehicles and snowcat into remote, mountainous county sites in varying weather conditions.
• Keeps records of work completed, equipment and supplies used, and hours worked on jobs for various County departments and other agencies.
• Ensures staff is adequately trained in applicable safety policies and procedures and has received instructions for safe use of all materials, tools and equipment.
• Performs other duties as assigned.

Typical Qualifications

Knowledge and Ability:

Knowledge of:

• Networked systems (and related network security principles and practices) and peripheral devices.
• Administering Active Directory and Microsoft Office 365
• Providing support for identity, authentication, and authorization technologies including multifactor authentication and single sign-on
• Examining and re-engineering service and support operations and procedures and developing new strategies and procedures within
• Wireless network, Voice Over Internet Protocol (VOIP), Local Area Network (LAN), Virtual Private Network (VPN), and Wide Area Network (WAN) hardware and software capabilities and installation techniques
• Principles and practices of management and supervision
• Principles of budget preparation and administration
• Electronics including AC/DC principles
• Solid state and integrated circuit devices
• Microwave and multiplex principles and theories
• Analog and digital electronics
• Microprocessors
• Repeater stations
• Radio systems (such as transmitters, receivers, mobile and portable radios, base station dispatch consoles)
• Telephone systems
• Antenna systems
• Public Address (PA) systems
• Generators and emergency power equipment
• Solar electric systems
• Processes and procedures used in circuit analysis and corrective diagnosis, modification, repair, and troubleshooting of related equipment
• Math including algebra and trigonometry
• Calibration principles and techniques
• Federal Communications Commission (FCC) rules and national electric code

Skill to:

• Prepare and present technical and management reports and presentations
• Develop and implement data security policies, procedures, guidelines, and training programs
• Develop and implement an information disaster recovery plan and integrate it into the organization's business recovery plan
• Train users in the application of security processes

Ability to:

• Effectively administer departmental projects and operations consistent with County policies and goals
• Supervise department staff
• Plan, direct, and evaluate the work of department staff
• Work effectively under the pressure of deadlines, conflicting demands, and emergencies
• Establish and maintain effective working relationships with all levels of County staff, elected and appointed official, and members of the public
• Gain cooperation through discussion and persuasion
• Collect, interpret, and evaluate narrative and statistical data pertaining to policy, fiscal, and department operation matters
• Analyze policies, regulations, projects, activities, and methods
• Select alternatives, project the consequences of proposed actions, implement administrative policies and work programs consistent with regulations and with County policies and goals
• Understand, interpret, and apply laws and regulations
• Present findings, recommendations, and policies to individuals and groups in an understandable and persuasive manner
• Communicate effectively in writing on matters related to department policies, funding and operations
• Work independently
• Apply principles, analysis, and past practical experience to design, repair and/or modify Public Safety Communications/County Networks or ancillary equipment in situations which may include isolated locations without direct contact with technical assistance
• Read, understand and follow complex instructions and schematics in the performance of job duties
• Sense directions and maintain awareness of location when moving between work locations
• Work in high places
• Operate 4-wheel drive and off-road vehicles on rough terrain and slippery surfaces

Special Requirements:

• Maintain a current and valid Nevada driver's license.
• Must pass a local law enforcement grade background investigation and pre-employment drug screening.
• County-wide networks for public safety communication systems must be maintained and kept functional and may require the Technology Services Manager to travel extensively, be on call during non-working hours including holidays, and perform job duties outside of regularly scheduled work hours.

Experience and Training:

Any combination of training, education and experience that would provide the required knowledge and abilities. A typical way to gain the required knowledge and ability is:

Bachelor's degree from an accredited college, or university, with major course work in computer science, management information systems, computer engineering or closely related field and five (5) years of progressively responsible professional information technology and communications radio technology experience which involved quality assurance, computer operations, systems administration, network administration, database administration, applications analysis, assisting in design aspects of technology support systems listed herein, or information security. Professional level Cisco Career Certification that corresponds to duties, functions, and expertise outlined herein, or information security.Equal Employment Opportunity Statement Humboldt County is an Equal Employment Opportunity provider in the services it offers.

Benefits

State and Local Income Tax

• The Constitution of the State of Nevada prohibits the taxation of income.

Retirement

Nevada Public Employees' Retirement System (PERS)(1):

• Humboldt County, Nevada contributes 36.75% of an eligible Regular Member's salary for retirement.
• Humboldt County, Nevada contributes 58.75% of an eligible Sheriff's Office Deputy's salary for retirement.

Nevada Deferred Compensation Program (NDC):

• The NDC is voluntary retirement savings program for employees of the State of Nevada, NSHE and other local government employers.
• The program is designed to supplement other retirement savings and pensions.
• Contributions are made pre-tax and investment earnings are tax-deferred or you may invest on pre-tax (Roth) basis and your investment earnings will be tax free upon eligible withdrawal.
• Both types of deductions are made through payroll.

Insurance Coverage

Insurance Stipend:

• Humboldt County, Nevada provides a monthly insurance stipend to assist employees who elect to participate in any of the County offered insurance plans.
• The stipend for Fiscal Year 2026-2027 is $1,300.00 per month for Employee only, Employee and Spouse, and Employee and Child(ren) Health Plan Options and $2,000.00 per month for the Employee and Family Health Plan Option listed below.

Health Insurance Eligibility:

• Employees working 30 hours or more per week are eligible for health insurance coverage.
• Eligible employees as defined in the group health insurance plan are eligible to enroll in the group health insurance plan effective the first of the month following 30 days of employment.
• Dependents of employees, as defined in the current plan booklet, are also eligible for coverage under the insurance plan at the employee's expense.
• Employees must authorize a payroll deduction for the share of the health coverage premium to be paid by the employee.

Health Plan Options (Administered by Anthem Blue Cross and Blue Shield):

• Preferred Provider Organization (PPO)
• Monthly coverage costs are:
• Employee only: $1,013.29.
• Employee and Spouse: $2,229.26.
• Employee and Child/Children: $1,823.95.
• Employee and Family: $3,141.24.
• The calendar year deductibles for this plan are:
• Individual In Network: $1,000.00.
• Individual Out of Network: $2,000.00.
• Family In Network: $2,000.00.
• Family Out of Network: $4,000.00.
• After deductible has been met, a coinsurance (2) of the following will be applied:
• In Network: 20%.
• Out of Network: 50%.
• High-Deductible Plan with HSA
• Monthly coverage costs are:
• Employee only: $849.69.
• Employee and Spouse: $1,869.31.
• Employee and Child/Children: $1,529.44.
• Employee and Family: $2,634.06.
• The calendar year deductibles for this plan are:
• Individual In Network: $3,400.00,
• Individual Out of Network: $3,400.00.
• Family In Network: $6,800.00.
• Family Out of Network: $6,800.00.
• After deductible has been met, a coinsurance of the following will be applied:
• In Network: 0%.
• Out of Network: 30%.

Prescription Drug Insurance (Administered by Anthem Blue Cross and Blue Shield):

• Preferred Provider Organization (PPO)
• Preferred Network Pharmacy
• Tier 1 - Typically Generic
• $10 copay per Prescription, deductible does not apply (retail - 30-day supply)
• $25 Copay per Prescription, deductible does not apply (home delivery - 90-day supply)
• Tier 2 - Typically Preferred Brand
• $30 Copay per Prescription, deductible does not apply (retail - 30- day supply)
• $75 Copay per Prescription, deductible does not apply (home delivery - 90-day supply)
• Tier 3 - Typically Non-Preferred Brand
• $45 Copay per Prescription, deductible does not apply (retail - 30-day supply)
• $112 Copay per Prescription, deductible does not apply (home delivery - 90-day supply)
• In-Network Pharmacy
• Tier 1 - Typically Generic
• $25 Copay per Prescription, deductible does not apply - (retail - 30-day supply)
• Home delivery - 90-day supply not covered
• Tier 2 - Typically Preferred Brand
• $55 Copay per Prescription, deductible does not apply (retail - 30-day supply)
• Home delivery - 90-day supply not covered
• Tier 3 - Typically Non-Preferred Brand
• $85 Copay per Prescription, deductible does not apply (retail - 30-day supply)
• Home delivery - 90-day supply not covered
• Out of Network Pharmacy
• All Prescriptions
• 50% coinsurance, deductible does not apply
• Home delivery - 90-day supply not covered.
• High-Deductible Plan with HSA
• In-Network Pharmacy (No Preferred)
• 0% Coinsurance after deductible is met (retail and home delivery)
• Out of Network Pharmacy
• 30% Coinsurance after deductible is met (retail) and Not Covered (Home Delivery)

Dental Insurance Plan Options (Administered by Kansas City Life):

• High Plan
• Monthly coverage costs ae:
• Employee only: $57.89.
• Employee and Spouse: $102.56.
• Employee and Child/Children: $89.06.
• Employee and Family: $145.28.
• The calendar year deductibles for this plan are:
• $25 Annual deductible for basic and major services with a family maximum of $75.00.
• The deductible does not apply to preventative services.
• After deductible has been met, a coinsurance of the following will be applied for In and Out of Network:
• 20% Basic Services.
• 50% Major Services.
• 50% Orthodontic Services.
• Calendar Year Maximum per Person:
• Dental Maximum: $2,000.
• Orthodontic Maximum: $1,500.
• Low Plan
• Monthly coverage costs are:
• Employee only: $45.09.
• Employee and Spouse: $92.11.
• Employee and Child/Children: $80.40.
• Employee and Family: $130.45.
• The calendar year deductibles for this plan are:
• $50 Annual deductible for basic and major services with a family maximum of $150.00.
• The deductible does not apply to preventative services.
• After deductible has been met, a coinsurance of the following will be applied for In and Out of Network:
• 20% Basic Services.
• 50% Major Services.
• 50% Orthodontic Services.
• Calendar Year Maximum per Person:
• Dental Maximum: $1,500.
• Orthodontic Maximum: $1,500.

Vision Insurance Plan (Administered by Kansas City Life):

• In-Network coverage with a VSP Provider:
• Monthly coverage costs are:
• Employee only: $7.71.
• Employee and Spouse: $15.44.
• Employee and Child/Children: $16.51.
• Employee and Family: $26.39.
• The In-Network Copay is:
• $10 for an Eye Exam every 12 months.
• $25 Material Copay - frames, lenses and contacts.
• Frames (every 12 months).
• $130 allowance for frames.
• 20% savings on the amount over your allowance.
• Lenses (every 12 months).
• Covered in full after Materials Copay.
• Contacts (instead of glasses) every 12 months.
• $130 allowance for elective contacts.
• Contact lens exam (fitting and evaluation).
• $210 allowance for medically necessary contact lenses.
• Out-of-Network Providers:
• Monthly coverage costs are:
• Employee only: $7.71.
• Employee and Spouse: $15.44.
• Employee and Child/Children: $16.51.
• Employee and Family: $26.39.
• The Out-of-Network Allowances are:
• Exam - $45 Allowance.
• Frames - $70 Allowance.
• Lenses:
• Single Vision - $30 Allowance.
• Lined Bifocal - $50 Allowance.
• Line Trifocal - $65 Allowance.
• Lenticular Lenses - $100 Allowance.
• Contacts (including Elective and Necessary):
• $105 Allowance.
• Please contact Humboldt County Human Resources for additional information on available health insurance plans.

Leave Plans

Annual Leave:

• All full-time employees will earn annual leave beginning from their initial date of hire at a rate of .0385 hours earned per hour's paid (3).
• Part-time employees who regularly work 20 hours or more per week will earn annual leave on a pro-rated basis.
• Employees earn additional annual leave hours at 3, 6, 11, 16 and 21 years of service up to a maximum of 192 hours per year.
• While on probationary period, an employee cannot take annual leave for the first six (6) months; the employee still accrues vacation leave during this time.

Sick Leave:

• Eligible Humboldt County, Nevada employees accrue sick leave at the rate of .0577 hours for each hour worked up to a maximum accrual of 120 hours per year with a maximum accrual of 980 hours.

Holiday Leave:

• Eligible Humboldt County, Nevada employees enjoy twelve (12) paid holidays per year plus one additional day as a floating holiday (4).
• Holidays eligible for paid holiday leave include;
• New Year's Day,
• Martin Luther King Day,
• President's Day,
• Memorial Day,
• Juneteenth Day,
• Independence Day,
• Labor Day,
• Nevada Day,
• Veteran's Day,
• Thanksgiving Day,
• Family Day (Friday after Thanksgiving), and
• Christmas Day.

Tuition Reimbursement

• Humboldt County, Nevada values its employees and empowers them to enhance their skills by taking career related higher education courses as well as participating in job related workshops and seminars.
• To that end, the County has a generous Tuition Reimbursement policy for accredited courses, reimbursing up to $1,500 per year (5) in educational expenses.

Note: Humboldt County, Nevada provides benefits to regular employees. Most part-time positions are ineligible for benefits.

1: PERS retirement benefits are only available to employees hired in positions that work 20 hours per week or more on a regular basis. Positions of less than 20 hours per week (or less than 1040 hours in a fiscal year) will instead receive Social Security contributions. 2: Coinsurance is the percentage of costs paid by employees after they have paid/met their respective deductibles. 3: Employees will accrue annual leave during their introductory period but are not allowed to use annual leave until you they have been employed continuously for at least 6 months. 4: Employees are eligible to receive the additional floating holiday after successful completion of one (1) year of service with the County. 5: Restrictions apply. Please contact Humboldt County Human Resources for more information.