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RF
Customer Service Associate
Royal Farms
Berlin, MD
- $17 to $19 USD / hour
The Customer Service Associate is responsible for supporting the store leadership team by executing a variety of store-level tasks that ensure efficient, safe, and customer-focused…
Added 3 mins ago
Mobile Associate - Retail Sales
T-Mobile USA, Inc.
Colorado Springs, CO
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team…
Added 3 mins ago
TU
Mobile Associate - Retail Sales
T-Mobile USA, Inc.
Aurora, CO
- $19 USD / hour
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team…
Added 3 mins ago
Mobile Associate, Store-in-Store - Retail Sales
T-Mobile USA, Inc.
Grand Junction, CO
Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer…
Added 3 mins ago
TU
Mobile Associate - Retail Sales
T-Mobile USA, Inc.
Steamboat Springs, CO
- $19 USD / hour
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team…
Added 3 mins ago
TU
Mobile Associate, Store-in-Store - Retail Sales
T-Mobile USA, Inc.
Arvada, CO
- $19 USD / hour
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team…
Added 3 mins ago
TU
Mobile Associate, Store-in-Store - Retail Sales
T-Mobile USA, Inc.
Arvada, CO
- $19 USD / hour
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team…
Added 10 mins ago
LC
PT Sales Associate
LOVESAC COMPANY
Emeryville, CA
- $22.37 to $24.84 USD / hour
Associates will be eligible to receive up to 26 hours of paid time off within our fiscal calendar year. They will be paid 1 1/2 times their regular rate for any hours worked over 40 hours…
Added 10 mins ago
Supervisor Distribution Center
Kohl's
Ottawa, IL
Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH &…
Added 10 mins ago
Deli Clerk
Albertsons Companies
NORTH CAPE MAY, NJ · North Cape May, NJ
Organization & Time Management: Managing multiple tasks while maintaining workflow and service speed
Added 10 mins ago
Starbucks Barista
Albertsons Companies
TEMECULA, CA · Temecula, CA
Customer interaction is a key part of the role; you’ll greet customers, take orders, answer questions, and help make each visit a positive experience. Whether it’s a regular stopping by or…
Added 10 mins ago
Baker
Albertsons Companies
RANDOLPH, MA · Randolph, MA
…bakery team members to plan daily production needs and keep operations running…
Added 10 mins ago
CG
BARISTA (FULL TIME)
Compass Group, North America
Lake Forest, IL
- $18.5 to $19 USD / hour
- Full-time
Both full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity…
Added 10 mins ago
AB
Sales Associate
America's Best
Oak Lawn, IL
- $15 to $17.58 USD / hour
As a Sales Associate, you’ll play a key role in delivering an exceptional experience for our customers while supporting store operations and sales goals.
Added 10 mins ago
AB
Sales Associate – Optical - Part Time
America's Best
DeKalb, IL
- $15 to $17.58 USD / hour
- Part-time
As a Sales Associate, you’ll play a key role in delivering an exceptional experience for our customers while supporting store operations and sales goals.
Added 11 mins ago
A
Hiring Shipping And Receiving Clerk - Immediate Start With Pay Up To $21.50/hr
Aerotek
Romeoville, IL
- $19.5 to $21.5 USD / hour
Are you someone who enjoys staying active, working with technology, and being part of a fast-moving team? Join our warehouse operations team as a Shipping & Receiving Associate , where…
Added 11 mins ago
Retail Salesperson
Bridgestone Americas
Moline, IL
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including…
Added 11 mins ago
Automotive Technician
Bridgestone Americas
Moline, IL
Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including…
Added 11 mins ago
A
Hiring Warehouse Associate With Forklift Experience With Pay Up To $22.20/hr
Aerotek
Bolingbrook, IL
- $22.2 USD / hour
…receive the right products, in perfect condition, and right on…
Added 11 mins ago
CWR-Warehouse Associate I
ManpowerGroup
Bolingbrook, IL
Our client, transportation and logistics is seeking a CWR-Warehouse Associate I to join their team. As a CWR-Warehouse Associate I, you will be part of the Warehouse Operations supporting…
Added 11 mins ago
Warehouse Associate
ManpowerGroup
Bolingbrook, IL
Our client, Transportation & Logistics is seeking a Warehouse Associate to join their team. As a Warehouse Associate, you will be part of the Warehouse Operations team supporting day-to-day…
Added 11 mins ago
FM
Biomedical Technician
Fresenius Medical Care
Decatur, IL
- $20 to $32 USD / hour
…Technician role as well as a leadership path from Area Technical Operations Manager, Regional Technical Operations Manager, and Senior Director Technical Services, overseen by a Vice…
Added 11 mins ago
AB
Sales Associate – Optical - Part Time
America's Best
Peoria, IL
- $15 to $17.58 USD / hour
- Part-time
As a Sales Associate, you’ll play a key role in delivering an exceptional experience for our customers while supporting store operations and sales goals.
Added 11 mins ago
Lead Service Designer
Humana
Springfield, IL
…competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also…
Added 11 mins ago
Lead Product Manager, Channels
Humana
Springfield, IL
Ensure operational, business, and technical requirements are satisfied before launch and facilitate a successful transition to ongoing operations.

Humana

Process Improvement Lead

Springfield, IL, United States

Remote

$94,900 - $130,500 per year

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Job details

Pay: $94,900 - $130,500 per year
Workplace: Remote
Working hours: 40 hours per week
Posting language: English
Posted: Nov 4, 2026

Original job description

Become a part of our caring community

This is a remote position.

You will serve as a strategic partner to encounter leadership, translating priorities into decisions, action, and measurable results. You will organize complex work, build relationships across teams, and present clear recommendations to C-suite executives. Using data and stakeholder input, you will establish governance, anticipate risks, clarify accountability, and improve Medicaid encounter submission performance. You will report to the Director, Encounter Data Management.

Key Responsibilities

Partner with encounter leadership to set priorities, prepare decisions, and drive follow-through on strategic initiatives.
Organize multiple priorities, meetings, decisions, owners, and timelines to keep complex work moving.
Build trusted relationships across operations, technology, compliance, markets, vendors, providers, and regulatory partners.
Prepare and present concise updates, risks, options, and recommendations to C-suite executives and other senior leaders.
Lead governance forums focused on performance, risks, dependencies, decisions, and regulatory readiness.
Translate complex encounter processes and business needs into clear workflows, dashboards, insights, and decision points.
Anticipate regulatory, platform, volume, and data quality risks before they affect encounter submissions.
Drive cross-functional issues from root cause analysis through solution development, executive communication, and resolution.
Create and maintain processes and documentation for Medicaid contract compliance and risk oversight.
Use data to challenge assumptions, recommend priorities, and improve inefficient processes respectfully and constructively.
Demonstrated experience preparing and presenting business risks, results, or recommendations to C-suite executives or equivalent senior leaders.

Use your skills to make an impact

This role is not eligible for work visa sponsorship.

Required Qualifications

Bachelor's degree.
5+ years of experience in process improvement, business operations, strategy, or program leadership.
2+ years of experience leading cross-functional projects or enterprise initiatives.
2+ years of experience processing medical claims and/or encounter submissions.
Demonstrated experience organizing multiple priorities, stakeholders, decisions, and deadlines.
Demonstrated experience building relationships and influencing across functions without direct authority.

Preferred Qualifications

Experience with Medicaid or Medicare encounter data.
Experience with healthcare claims processing.
Experience with governance, regulatory readiness, dashboards, or corrective action planning.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$94,900 - $130,500 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-06-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

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