Jobs in the United States

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Added just now
Automotive Technician
Bridgestone Americas
Cedar Park, TX
Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles
Added just now
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Seasonal Retail Sales Associate - Part Time
Burlington
Lake Jackson, TX
- $15 USD / hour
- Part-time
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes…
Added just now
Service Manager
Bridgestone Americas
North Richland Hills, TX
Must have valid automotive driver's license at all times in order to test drive customer's vehicles
Added just now
Automotive Technician
Bridgestone Americas
League City, TX
Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles
Added just now
Automotive Maintenance Technician
Bridgestone Americas
Hollywood Park, TX
Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles
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B
Retail Shortage Control - Part Time
Burlington
Live Oak, TX
- $11 USD / hour
- Part-time
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes…
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HIM Supervisor- Onsite
Community Health Systems
Corsicana, TX
The Supervisor, Health Information Management (HIM) is responsible for supervising daily HIM operations in collaboration with the HIM Manager or Director. The Supervisor ensures efficient…
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Automotive Maintenance Technician
Bridgestone Americas
Corinth, TX
Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles
Added just now
De Novo Financial Center Manager Associate - Baybrook East
Fifth Third Bank, N.A.
Friendswood, TX
The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position
Added just now
Sales Associate - Keyholder - Bilingual
America's Best
Houston, TX
As a Sales Associate, you’ll play a key role in delivering an exceptional experience for our customers while supporting store operations and sales goals.
Added 1 min ago
Automotive Maintenance Technician
Bridgestone Americas
Desoto, TX
Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles
Added 1 min ago
Warehouse Associate Union - Night Shift (TX)
Sysco
THE COLONY, TX
Must have the ability to work a varied schedule which might include shift work (days or nights), weekdays or weekends, and some holidays
Added 1 min ago
Certified Respiratory Therapy Supervisor
Community Health Systems
Corsicana, TX
The Supervisor, Respiratory Therapy oversees the daily operations of the Respiratory Therapy department, ensuring adherence to departmental and facility policies, procedures, and protocols.…
Added 1 min ago
General Manager - Bilingual
America's Best
Houston, TX
America’s Best is part of National Vision, one of the largest optical retail companies in the United States. Each location is focused on treating every eye with the attention and expertise…
Added 1 min ago
Automotive Maintenance Technician
Bridgestone Americas
Weslaco, TX
Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles
Added 1 min ago
Assistant Manager - Optical
America's Best
Corpus Christi, TX
America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow with over 1,000 stores and counting. Each…
Added 1 min ago
Automotive Senior Technician
Bridgestone Americas
Cedar Park, TX
Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles
Added 1 min ago
Associate Banker, 30 Hours, Odessa, TX - Odessa Branch
JPMorgan Chase
Odessa, TX
As an Associate Banker within Chase, you will represent our brand and culture with the utmost hospitality, using the latest banking solutions and cutting-edge financial technology combined…
Added 1 min ago
Physician Practice Operations Manager
Ascension Health
Austin, TX
Oversees daily operations of practice including but not limited to services, site policies, staff development, and patient flow.
Added 1 min ago
Automotive Technician
Bridgestone Americas
League City, TX
Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles
Added 1 min ago
Manufacturing Engineer 2 (Friday, Saturday Sunday)
Safran
Gainesville, TX
Must have intermediate knowledge of production methods, process capabilities, tooling processes, and manufacturing processes · Must have basic knowledge and experience in Lean Manufacturing
Added 1 min ago
B
Seasonal Retail Sales Associate - Part Time
Burlington
Texarkana, TX
- $12 USD / hour
- Part-time
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes…
Added 1 min ago
Underwriting Associate Operations Account Specialist - Middle Market Business Center - Commercial Accounts
Travelers Indemnity Co
Centennial, CO
What is a Must Have
Added 1 min ago
Banquet Captain
Atrium Hospitality
Allen, TX
We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.
Added 1 min ago
AB
Sales Associate – Optical - Part Time
America's Best
Victoria, TX
- Part-time
As a Sales Associate, you’ll play a key role in delivering an exceptional experience for our customers while supporting store operations and sales goals.

Closed listing

Humana

Lead Service Designer

Richmond, VA, United States

$115,200 - $158,400 per year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $115,200 - $158,400 per year
Experience: 7+ years of relevant industry experience
Working hours: 40 hours per week
Posting language: English
Posted: Oct 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

Become a part of our caring community

At Humana, our commitment to whole-person health drives everything we do. We serve millions of members across the country with the goal of making healthcare more human, more compassionate, and more accessible. As we continue to evolve into a leading health and well-being company, we are reimagining member experiences to deliver empathy, clarity, and ease - at every touchpoint.

We’re seeking a systems-minded, impact-driven Lead Service Designer to help lead that transformation as part of our Insurance Product Experience (IPX) team.

Role Overview

Humana’s Insurance Product Experience (IPX) team was established to think holistically about the member experience, embedding with business stakeholders and looking across channels to identify and define opportunities to better support our members across the healthcare and health insurance experience. Our team serves a unique role for the enterprise in bringing together stakeholders and partners to define future experiences and to deliver against our experience vision.

Our Strategy & Service Designers play a key role in this process, supporting concept initiatives across framing, research, service design, testing, and planning for implementation. We are looking for a highly curious and hardworking designer who is ready to dive into a multitude of member challenges and opportunities from helping people find a provider that meets their needs to reimagining the moment members apply for a new plan. If you are motivated by making real change in an industry where it’s much needed, we would love to talk.

Responsibilities

Lead vision definition and concept development projects, user research, analysis and synthesis, concept ideation, prototyping and testing, and implementation planning
Lead co-creation workshops and ideation sessions with cross-functional stakeholders and channel partners to align on needs and generate ideas for improving service experiences
Accountable for designing and delivering artifacts integral to communicating our work, e.g., service blueprints, low- and mid-fidelity prototypes, frameworks, concept illustrations, slides
Collaborate with UX/UI designers, product teams, marketing, and operations to ensure seamless integration between digital tools and offline touchpoints
Demonstrate emotional IQ, ability to listen, and thoughtfulness to establish relationships with our business stakeholder and channel partner teams, and strengthen our ability to deliver through cross enterprise collaboration
Stay informed about industry trends in health insurance, digital health, and service design best practices

An exceptional Lead Service Designer will…

Craft visual stories that are simple to understand, interesting, and make fuzzy concepts tangible.
Quickly prototype products and services to test conceptual requirements, demonstrating to stakeholders and users how we might address a problem or need.
Never lose sight of the member and business problem, and always articulate the why.
Deliver thoughtful work efficiently.

Use your skills to make an impact

Required Qualifications

Bachelor’s or Master’s degree in a design or research field
7+ years of relevant industry experience
Portfolio demonstrating foundational skills in journey mapping, user research, prototyping, information design and/or illustration.
Proficiency in design tools such as Figma, Lucid/Miro, PPT, and Adobe Creative Suite

**Humana, a Fortune 50 Healthcare Company **

Humana is a Fortune 50 healthcare company with a history of successful innovation and reinvention, with over 50 years as a proven leader and innovator in the health and wellness industry. A passionate emphasis on people, choice, well-being, and innovation guide our business and culture. We’ve ranked #1 among health insurers on Forrester’s CX Index, benchmarking the best in Customer Experience, multiple years in a row. We’re not just a health insurance company: our diverse lines of business position us to serve millions of people with a wide range of needs, including seniors, military members, and self-employed individuals.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-06-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

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Skills

Research
Collaboration
Work efficiently
Figma
Miro
Adobe Creative Suite
Customer experience

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Jobs in the United States