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Added 17 mins ago
PetsHotel Manager
PetSmart
The Villages, FL
Facilitates the associate experience and supports associate development. This includes but is not limited to associate reviews, recognition, team activities, labor management, training,…
Added 17 mins ago
Retail Operations Lead
PetSmart
Yorba Linda, CA
Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing…
Added 17 mins ago
Retail Operations Lead
PetSmart
College Station, TX
Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing…
Added 17 mins ago
Retail Operations Lead
PetSmart
Staten Island, NY
Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing…
Added 17 mins ago
Retail Operations Lead
PetSmart
Albuquerque, NM
Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing…
Added 17 mins ago
Lead Field Service Engineer – Drives
GE Vernova
Unspecified, CT
…and control systems. This role bridges the gap between field operations and engineering, ensuring our customers maximize the reliability, efficiency, and lifecycle value of their GE power…
Added 17 mins ago
Manufacturing Operations Technician
Butler America
Cheshire, CT
The Manufacturing Operations Technician provides hands-on technical support to manufacturing operations by troubleshooting equipment and hardware issues, supporting testing and calibration,…
Added 17 mins ago
Manufacturing Operations Technician - 2nd Shift
Butler America
Cheshire, CT
Manufacturing Operations Technician - 2nd Shift Location: Cheshire, CT Job ID: #73492 Pay Range: $35-39 Description:
Added 17 mins ago
OS
Retail Store Area Supervisor - Full Time - Key Carrier
Ocean State Job Lot
Waterford, CT
- $21 to $23 USD / hour
- Full-time
The Store Area Supervisor role at OSJL oversees the daily operations and merchandising of assigned areas. They ensure smooth freight flow while prioritizing exceptional customer…
Added 17 mins ago
Sr. AD, HCP Marketing - Oncology
Boehringer Ingelheim
Ridgefield, CT
The Senior Associate Director, Marketing is responsible for leading the development and execution of key healthcare professional (HCP) marketing strategies and engagement initiatives that…
Added 17 mins ago
Sous Chef - Hamden Hall Country Day School
Compass Group, North America
Hamden, CT
As a Sous Chef, you will play a key leadership role in supporting the culinary operations of a dynamic K–12 school dining program. Reporting to the Executive Chef, you will assist with…
Added 17 mins ago
SPS Resource Associate
Hartford HealthCare
New Britain, CT
…and retrieve surgical medical supplies to support the daily operations of PeriOpertive Services. * Have the ability to lift equipment and supplies, as well as, actively be on your feet for…
Added 17 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Norwalk, CT
- $131,000 to $174,000 USD / year
…while tracking ongoing execution and delivery of Application Operations delivery SLAs. Operational owner maintaining incident management, change controls, support coverage, and provisioning…
Added 18 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Norwalk, CT
- $152,000 to $222,000 USD / year
…health, configuration, access and security markings, and ontology development for the D&S Foundry instance and the shared demonstration environment. This person will also be the program…
Added 18 mins ago
ES
Assistant Store Manager
Extra Space Storage
East Hartford, CT
- $19.5 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 18 mins ago
Lead Service Designer
Humana
Hartford, CT
Lead vision definition and concept development projects, user research, analysis and synthesis, concept ideation, prototyping and testing, and implementation planning
Added 18 mins ago
Lead Product Owner
Humana
Hartford, CT
Collaborate with business, operations, compliance, technology, and other cross-functional partners throughout the product development lifecycle.
Added 18 mins ago
Process Improvement Lead
Humana
Hartford, CT
Build trusted relationships across operations, technology, compliance, markets, vendors, providers, and regulatory partners.
Added 18 mins ago
Executive Chef
Compass Group, North America
Hartford, CT
As an Executive Chef, you will lead the culinary vision across multiple dining operations, creating exceptional food experiences while fostering an inclusive, high-performing team culture.…
Added 18 mins ago
Instructional Designer - Healthcare Consulting
Huron Consulting Group
Hartford, CT
We’re looking for an Instructional Design Associate to join our team. You’ll be part of our commercial eLearning product team within the Healthcare Consulting Business Unit of Huron’s…
Added 21 mins ago
Baker
Albertsons Companies
GUERNEVILLE, CA · Guerneville, CA
…bakery team members to plan daily production needs and keep operations running…
Added 21 mins ago
Baker
Albertsons Companies
BORDENTOWN, NJ · Bordentown, NJ
…bakery team members to plan daily production needs and keep operations running…
Added 25 mins ago
HF
Retail Stocking Supervisor
Harbor Freight Tools
Yukon, OK
- $18.5 USD / hour
Cross-train in all areas of store operations including Stocking/Sales associate duties, and responsibilities
Added 25 mins ago
B
Customer Experience Lead - Full Time
Burlington
Moore, OK
- $13.5 USD / hour
- Full-time
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes…
Added 26 mins ago
Construction Contract Manager III-Sr
Williams Companies
Tulsa, OK
Assists with the development of the contract’s scope of work/schedule and identifies supporting documentation

Closed listing

Humana

Lead Service Designer

Oklahoma City, OK, United States

$115,200 - $158,400 per year

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Pay: $115,200 - $158,400 per year
Experience: 7+ years of relevant industry experience
Working hours: 40 hours per week
Posting language: English
Posted: Oct 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

Become a part of our caring community

At Humana, our commitment to whole-person health drives everything we do. We serve millions of members across the country with the goal of making healthcare more human, more compassionate, and more accessible. As we continue to evolve into a leading health and well-being company, we are reimagining member experiences to deliver empathy, clarity, and ease - at every touchpoint.

We’re seeking a systems-minded, impact-driven Lead Service Designer to help lead that transformation as part of our Insurance Product Experience (IPX) team.

Role Overview

Humana’s Insurance Product Experience (IPX) team was established to think holistically about the member experience, embedding with business stakeholders and looking across channels to identify and define opportunities to better support our members across the healthcare and health insurance experience. Our team serves a unique role for the enterprise in bringing together stakeholders and partners to define future experiences and to deliver against our experience vision.

Our Strategy & Service Designers play a key role in this process, supporting concept initiatives across framing, research, service design, testing, and planning for implementation. We are looking for a highly curious and hardworking designer who is ready to dive into a multitude of member challenges and opportunities from helping people find a provider that meets their needs to reimagining the moment members apply for a new plan. If you are motivated by making real change in an industry where it’s much needed, we would love to talk.

Responsibilities

Lead vision definition and concept development projects, user research, analysis and synthesis, concept ideation, prototyping and testing, and implementation planning
Lead co-creation workshops and ideation sessions with cross-functional stakeholders and channel partners to align on needs and generate ideas for improving service experiences
Accountable for designing and delivering artifacts integral to communicating our work, e.g., service blueprints, low- and mid-fidelity prototypes, frameworks, concept illustrations, slides
Collaborate with UX/UI designers, product teams, marketing, and operations to ensure seamless integration between digital tools and offline touchpoints
Demonstrate emotional IQ, ability to listen, and thoughtfulness to establish relationships with our business stakeholder and channel partner teams, and strengthen our ability to deliver through cross enterprise collaboration
Stay informed about industry trends in health insurance, digital health, and service design best practices

An exceptional Lead Service Designer will…

Craft visual stories that are simple to understand, interesting, and make fuzzy concepts tangible.
Quickly prototype products and services to test conceptual requirements, demonstrating to stakeholders and users how we might address a problem or need.
Never lose sight of the member and business problem, and always articulate the why.
Deliver thoughtful work efficiently.

Use your skills to make an impact

Required Qualifications

Bachelor’s or Master’s degree in a design or research field
7+ years of relevant industry experience
Portfolio demonstrating foundational skills in journey mapping, user research, prototyping, information design and/or illustration.
Proficiency in design tools such as Figma, Lucid/Miro, PPT, and Adobe Creative Suite

**Humana, a Fortune 50 Healthcare Company **

Humana is a Fortune 50 healthcare company with a history of successful innovation and reinvention, with over 50 years as a proven leader and innovator in the health and wellness industry. A passionate emphasis on people, choice, well-being, and innovation guide our business and culture. We’ve ranked #1 among health insurers on Forrester’s CX Index, benchmarking the best in Customer Experience, multiple years in a row. We’re not just a health insurance company: our diverse lines of business position us to serve millions of people with a wide range of needs, including seniors, military members, and self-employed individuals.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-06-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

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Skills

Research
Collaboration
Work efficiently
Figma
Miro
Adobe Creative Suite
Customer experience

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