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Added 9 mins ago
Systems Administrator
BCI Brands
NY · New York, NY
Maintain accurate technical documentation and proactively identify opportunities to improve IT operations.
Added 9 mins ago
Sales Associate
United Pacific
Fife, WA
The Retail Support Associate (RSA) at United Pacific assists in the daily operations of the store, ensuring a safe customer-focused, and clean environment. Duties include cleaning,…
Added 9 mins ago
Retail Support Associate
United Pacific
Ontario, CA
The Retail Support Associate (RSA) at United Pacific assists in the daily operations of the store, ensuring a safe customer-focused, and clean environment. Duties include cleaning,…
Added 9 mins ago
Retail Support Associate
United Pacific
Clyde Hill, WA
The Retail Support Associate (RSA) at United Pacific assists in the daily operations of the store, ensuring a safe customer-focused, and clean environment. Duties include cleaning,…
Added 9 mins ago
Retail Support Associate
United Pacific
Copperopolis, CA
The Retail Support Associate (RSA) at United Pacific assists in the daily operations of the store, ensuring a safe customer-focused, and clean environment. Duties include cleaning,…
Added 10 mins ago
S
Operations Associate - Part Time
sephora.com
San Antonio, TX · San Antonio
- $18 to $20.5 USD / hour
- Part-time
Your Role at Sephora: As an Operations Associate, you’ll be the backbone of the store - ensuring smooth, efficient operations that support an exceptional client experience. From inventory…
Added 12 mins ago
Baker
Albertsons Companies
FORT WORTH, TX · Fort Worth, TX
…bakery team members to plan daily production needs and keep operations running…
Added 25 mins ago
W
(USA) Prepared Food Lead
Walmart
Papillion, NE
- $23 to $31 USD / hour
…adhering to policies and being an advocate for the member the associate and the company Be an Expert Maintains an indepth knowledge of business on the floor and backroom operations by…
Added 44 mins ago
EE
Maintenance Tech I - Food/Beverage Industry
Express Employment Professionals
Temperance, MI
- $29 USD / hour
…dependable Maintenance Technician to support daily manufacturing operations through machine setup, equipment changeovers, preventative maintenance, and mechanical troubleshooting. This is…
Added 44 mins ago
AB
Sales Associate - Part Time
America's Best
Northville, MI
- Part-time
As a Sales Associate, you’ll play a key role in delivering an exceptional experience for our customers while supporting store operations and sales goals.
Added 44 mins ago
AB
Sales Associate – Optical - Part Time
America's Best
White Lake, MI
- Part-time
As a Sales Associate, you’ll play a key role in delivering an exceptional experience for our customers while supporting store operations and sales goals.
Added 44 mins ago
Registered Nurse - Outpatient Primary Care/Clinic (Marquette)
Veterans Affairs, Veterans Health Administration
Marquette, MI
Added 44 mins ago
AB
Sales Associate – Optical - Part Time
America's Best
Grand Blanc, MI
- Part-time
As a Sales Associate, you’ll play a key role in delivering an exceptional experience for our customers while supporting store operations and sales goals.
Added 44 mins ago
General Manager - Optical
America's Best
Holland, MI
America’s Best is part of National Vision, one of the largest optical retail companies in the United States. Each location is focused on treating every eye with the attention and expertise…
Added 45 mins ago
Police Officer
Michigan State University(MSU)
East Lansing, MI
…wide range of services, including patrol, investigations, K9 operations, community policing, bicycle patrol, special event policing, and emergency preparedness and response. Officers also…
Added 45 mins ago
Registered Nurse- Assistant Nurse Manager
Veterans Affairs, Veterans Health Administration
Ann Arbor, MI
Added 45 mins ago
AB
Sales Associate - Part Time
America's Best
Ann Arbor, MI
- Part-time
As a Sales Associate, you’ll play a key role in delivering an exceptional experience for our customers while supporting store operations and sales goals.
Added 45 mins ago
Program Specialist
Veterans Affairs, Veterans Health Administration
Detroit, MI
Added 45 mins ago
Lead Medical Records Technician (HIT)
Veterans Affairs, Veterans Health Administration
Detroit, MI
Added 50 mins ago
CO
PROGRAM SPECIALIST - RISK ANALYST I
City of Stockton
Stockton, CA
- $38.48 USD / hour
The Human Resources Department has an immediate opening for a part-time Risk Analyst I. The Risk Analyst I will perform a variety of tasks in support of multiple projects and will complete…
Added 51 mins ago
Investment Operations Associate
The SKG Team at Barnum Financial Group
Elmsford, NY
…helping people, hitting team goals, working hard, and being part of a growing organization. This individual understands the importance and impact that proper protection planning makes for…
Added 52 mins ago
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Production Associate
SIGMA
Garden City, GA
- $15 to $16 USD / hour
The General Production Associate plays a key role in supporting daily manufacturing operations. This position is responsible for performing a variety of production tasks to ensure products…
Added 1 hour ago
Chaplain
Veterans Affairs, Veterans Health Administration
Hot Springs, SD
Added 1 hour ago
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Retail Shortage Control - Part Time
Burlington
Sioux Falls, SD
- $15 USD / hour
- Part-time
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes…
Added 1 hour ago
EC
Team Lead - Daylight (4x10's)
Eaton Corporation
Jonesville, SC
- $29 to $32 USD / hour
…area in our plant right now based on the business need at the time. We are looking for motivated individuals who enjoy leading and coaching others who are ready to grow with our new plant…

Closed listing

Humana

Genesys Cloud Access Management

Annapolis, MD, United States

$89,000 - $121,400 per year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $89,000 - $121,400 per year
Experience: 3+ years of experience administering and supporting Genesys Cloud CX in a production environment.
Working hours: 40 hours per week
Posting language: English
Posted: Oct 22, 2026

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Original job description

Archived listing. The details below describe a past opening.

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The Genesys Cloud Access Management supports the design, implementation, administration, and optimization of the Genesys contact center platform in support of the Humana Military organization. This role contributes to the development and execution of contact center and customer experience strategies while ensuring seamless integration with existing IT and telecommunications infrastructure. Work assignments are varied and frequently require the interpretation of business and technical requirements, independent judgment, and the determination of appropriate solutions.

This Genesys Cloud Access Management position supports Humana Military's customer engagement and contact center technologies by administering, securing, and optimizing the Genesys Cloud platform with a primary focus on access management, user lifecycle administration, and platform governance. The associate is responsible for provisioning and deprovisioning user accounts, managing roles, permissions, groups, queues, and authentication controls, and ensuring compliance with organizational security and regulatory requirements.

This role partners closely with business, operations, security, and technology teams to ensure associates have appropriate access to Genesys resources while maintaining the integrity, security, and performance of the platform. The Genesys Engineer 2 supports identity and access management processes, audits, reporting, and remediation activities, and assists with implementing role-based access controls, single sign-on integrations, and governance best practices.

In addition to access administration responsibilities, the associate contributes to the ongoing maintenance, enhancement, and support of Genesys Cloud solutions that enable service excellence for military members, providers, and internal associates. Work assignments are varied and frequently require interpretation of business and technical requirements, independent judgment, and the determination of appropriate courses of action to resolve complex issues, improve operational efficiency, and support Humana Military's strategic objectives.

Key Responsibilities

Administer and govern access within the Genesys Cloud platform.
Manage user provisioning, deprovisioning, role assignments, and permission sets.
Perform periodic access reviews, audits, and compliance reporting.
Support integration with Identity and Access Management (IAM) solutions, including SSO and MFA.
Maintain queue, division, group, and organizational access structures.
Troubleshoot and resolve access-related issues impacting agents, supervisors, and administrators.
Collaborate with Security, Compliance, and Operational teams to enforce access governance standards.
Support Genesys platform enhancements, upgrades, and operational initiatives.
Document access management processes, standards, and technical procedures.
Ensure platform security and adherence to Humana and Humana Military policies and controls.

Use your skills to make an impact

Required Qualifications

Bachelor's degree in Computer Science, Information Systems, Telecommunications, Cybersecurity, or a related field, or equivalent combination of education and experience.
3+ years of experience administering and supporting Genesys Cloud CX in a production environment.
Experience managing user provisioning and deprovisioning, roles, permissions, groups, queues, and division-based access controls within Genesys Cloud.
Knowledge of Identity and Access Management (IAM) concepts, including role-based access control (RBAC), least-privilege principles, single sign-on (SSO), and multi-factor authentication (MFA).
Experience troubleshooting and resolving user access, authentication, and authorization issues.
Strong analytical, problem-solving, and communication skills with the ability to work independently and manage multiple priorities.
Experience partnering with business, operations, security, and technology teams to support access governance and compliance requirements.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Our Department of Defense contract requires U.S. citizenship for this position

Preferred Qualifications

Master's degree in Computer Science, Information Systems, Cybersecurity, or a related field.
Genesys Cloud CX certifications (Administrator, Professional, or equivalent).
Experience supporting access governance, audit readiness, and compliance activities in a regulated healthcare, government, or military-support environment.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$89,000 - $121,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-01-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

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More about this job

Skills

Regulatory compliance
Identity and access management
Reporting
Troubleshoot
Computer science
Cybersecurity
Troubleshooting
Problem solving
Communication skills
Work independently

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