Jobs in the United States

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Added 2 mins ago
IF
CNC Machinist II
INSTITUTE FOR ADVANCED LEARNING AND RESEARCH
Danville, VA
- $29.5 to $33 USD / hour
Help document machining procedures, processes, and technical workflows.
Added 7 mins ago
Off Duty Police Officer - Security - St. Francis Medical Center - PRN
Bon Secours Mercy Health
Midlothian, VA
Maintain strong technical skills in radio communication, report writing, surveillance systems, and access control software, with the ability to accurately document incidents and coordinate…
Added 7 mins ago
Off Duty Police Officer - Security - St. Francis Medical Center - PRN
Bon Secours Mercy Health
Midlothian, VA
Maintain strong technical skills in radio communication, report writing, surveillance systems, and access control software, with the ability to accurately document incidents and coordinate…
Added 7 mins ago
Assoc Admin Assistant
PepsiCo
Cumberland, MD
Maintain accurate and organized document archiving while executing PepsiCo Document Record Retention policy concerning all required administrative processes supported.
Added 7 mins ago
KE
IT Support Specialist
K2 Electric
Phoenix, AZ
- $50,000 to $82,000 USD / year
…The position follows established change-management, access-control, security, asset-management, and documentation requirements and maintains only the access necessary to perform assigned…
Added 7 mins ago
Clinical Laboratory Technologist - Data Review
Labcorp
Burlington, NC
Perform and document preventive maintenance and quality control procedures
Added 7 mins ago
Jr Insurance Benefits Analyst
Cape Cod Healthcare
Hyannis, MA
9. Assist Patient Access Managers with Quality Control assessments of their staff related to eligibility and pre-registration errors.
Added 7 mins ago
Jr Insurance Benefits Analyst
Cape Cod Healthcare
Hyannis, MA
9. Assist Patient Access Managers with Quality Control assessments of their staff related to eligibility and pre-registration errors.
Added 8 mins ago
Registered Nurse - MedSurge PRN
Graham Regional Medical Center
Graham, TX
Collect, analyze, and document patient health data and medical history
Added 8 mins ago
Safety & Compliance Auditor
BrightPath Early Learning & Child Care
Windsor (Corporate), CT
Location: Must reside in market of assigned centers
Added 8 mins ago
PATH Program Associate
BD (Becton, Dickinson and Company)
Canaan, CT
The PATH Program Associate will act as the Cost Accounting Manager, reporting to the Plant Controller, serves as a key decision support partner for the manufacturing organization and is…
Added 8 mins ago
I
Manufacturing Quality Control/Inspector
IDEX
Farmington, CT
- $26 to $28 USD / hour
…time, the role expands in scope to include process validation, control verification, and continuous improvement initiatives that directly impact product quality and operational…
Added 9 mins ago
Software Engineer
Highmark Health
Hartford, CT
Mentor other associate software engineers as needed.
Added 10 mins ago
P
Temporary Warehouse & Testing Support Associate
PrideStaff
Ashburn, VA
- $24 USD / hour
We are hiring for a Temporary Warehouse & Testing Support Associate on behalf of our client, a premier international manufacturer specializing in mission-critical power monitoring and…
Added 14 mins ago
Registered Nurse (RN) - Neurology - Morreene Road Clinic
Duke Health
Durham, NC
Provide direction and guidance in the proper use, care and control of as assigned with physician orders and established policies and procedures to include collecting and analyzing patient…
Added 14 mins ago
DH
Registered Nurse (RN)Part Time- Infusion Clinic (Weekend Only)
Duke Health
Durham, NC
- Part-time
Plan, provide, supervise and document professional nursing care utilizing the nursing process for patients in accordance with physician orders and established policies and procedures.
Added 16 mins ago
Jr Insurance Benefits Analyst
Cape Cod Healthcare
MA
9. Assist Patient Access Managers with Quality Control assessments of their staff related to eligibility and pre-registration errors.
Added 16 mins ago
Jr Insurance Benefits Analyst
Cape Cod Healthcare
MA
9. Assist Patient Access Managers with Quality Control assessments of their staff related to eligibility and pre-registration errors.
Added 17 mins ago
Patient Care Associate Day Shift 24 hours
Hebrew Rehabilitation Center
Roslindale, MA
RSU PCA: Certified Nursing Assistant certification is required in good standing upon hire and on-going
Added 19 mins ago
Associate Asset Manager
Trigild
NY
Collaborate with other departments to improve and document processes and streamline reporting
Added 19 mins ago
RN Emergency Department Nights
Team Member Services
United States
…achieve positive outcomes. * Ensure compliance with infection control protocols, safety standards, and regulatory requirements to maintain a safe healthcare environment. * Provide emotional…
Added 19 mins ago
Registered Nurse Med Surg Orthopedics
Team Member Services
United States
Ensure compliance with infection control protocols, safety standards, and regulatory requirements to maintain a safe healthcare environment.
Added 19 mins ago
Labor and Delivery RN Nights
Team Member Services
United States
Document patient care activities, including assessments, care plans, interventions, and outcomes, accurately and timely in the electronic medical record (EMR).
Added 19 mins ago
Registered Nurse Endoscopy
Portercare Adventist Health System
United States
Ensure compliance with infection control protocols, safety standards, and regulatory requirements to maintain a safe healthcare environment.
Added 19 mins ago
Registered Nurse Endoscopy
Portercare Adventist Health System
United States
Ensure compliance with infection control protocols, safety standards, and regulatory requirements to maintain a safe healthcare environment.

Closed listing

Humana

Genesys Cloud Access Management

Concord, NH, United States

$89,000 - $121,400 per year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $89,000 - $121,400 per year
Experience: 3+ years of experience administering and supporting Genesys Cloud CX in a production environment.
Working hours: 40 hours per week
Posting language: English
Posted: Oct 22, 2026

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Original job description

Archived listing. The details below describe a past opening.

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The Genesys Cloud Access Management supports the design, implementation, administration, and optimization of the Genesys contact center platform in support of the Humana Military organization. This role contributes to the development and execution of contact center and customer experience strategies while ensuring seamless integration with existing IT and telecommunications infrastructure. Work assignments are varied and frequently require the interpretation of business and technical requirements, independent judgment, and the determination of appropriate solutions.

This Genesys Cloud Access Management position supports Humana Military's customer engagement and contact center technologies by administering, securing, and optimizing the Genesys Cloud platform with a primary focus on access management, user lifecycle administration, and platform governance. The associate is responsible for provisioning and deprovisioning user accounts, managing roles, permissions, groups, queues, and authentication controls, and ensuring compliance with organizational security and regulatory requirements.

This role partners closely with business, operations, security, and technology teams to ensure associates have appropriate access to Genesys resources while maintaining the integrity, security, and performance of the platform. The Genesys Engineer 2 supports identity and access management processes, audits, reporting, and remediation activities, and assists with implementing role-based access controls, single sign-on integrations, and governance best practices.

In addition to access administration responsibilities, the associate contributes to the ongoing maintenance, enhancement, and support of Genesys Cloud solutions that enable service excellence for military members, providers, and internal associates. Work assignments are varied and frequently require interpretation of business and technical requirements, independent judgment, and the determination of appropriate courses of action to resolve complex issues, improve operational efficiency, and support Humana Military's strategic objectives.

Key Responsibilities

Administer and govern access within the Genesys Cloud platform.
Manage user provisioning, deprovisioning, role assignments, and permission sets.
Perform periodic access reviews, audits, and compliance reporting.
Support integration with Identity and Access Management (IAM) solutions, including SSO and MFA.
Maintain queue, division, group, and organizational access structures.
Troubleshoot and resolve access-related issues impacting agents, supervisors, and administrators.
Collaborate with Security, Compliance, and Operational teams to enforce access governance standards.
Support Genesys platform enhancements, upgrades, and operational initiatives.
Document access management processes, standards, and technical procedures.
Ensure platform security and adherence to Humana and Humana Military policies and controls.

Use your skills to make an impact

Required Qualifications

Bachelor's degree in Computer Science, Information Systems, Telecommunications, Cybersecurity, or a related field, or equivalent combination of education and experience.
3+ years of experience administering and supporting Genesys Cloud CX in a production environment.
Experience managing user provisioning and deprovisioning, roles, permissions, groups, queues, and division-based access controls within Genesys Cloud.
Knowledge of Identity and Access Management (IAM) concepts, including role-based access control (RBAC), least-privilege principles, single sign-on (SSO), and multi-factor authentication (MFA).
Experience troubleshooting and resolving user access, authentication, and authorization issues.
Strong analytical, problem-solving, and communication skills with the ability to work independently and manage multiple priorities.
Experience partnering with business, operations, security, and technology teams to support access governance and compliance requirements.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Our Department of Defense contract requires U.S. citizenship for this position

Preferred Qualifications

Master's degree in Computer Science, Information Systems, Cybersecurity, or a related field.
Genesys Cloud CX certifications (Administrator, Professional, or equivalent).
Experience supporting access governance, audit readiness, and compliance activities in a regulated healthcare, government, or military-support environment.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$89,000 - $121,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-01-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

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More about this job

Skills

Regulatory compliance
Identity and access management
Reporting
Troubleshoot
Computer science
Cybersecurity
Troubleshooting
Problem solving
Communication skills
Work independently

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Work requirements

Jobs in the United States