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Data Center Network Engineer
JCS Solutions LLC
Joint Base Andrews, MD
- $70,000 to $110,000 USD / year
JCS Solutions is seeking a Data Center Network Engineer to support mission-critical enterprise network operations for the Air Force National Capital Region (AFNCR). This position plays a…
Added just now
Retail Warehouse Associate
Best Buy
Evansville, IN
…your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also…
Added just now
Retail Warehouse Associate
Best Buy
Noblesville, IN
…your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also…
Added just now
Retail Warehouse Associate
Best Buy
Kokomo, IN
…your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also…
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Retail Warehouse Associate
Best Buy
Lafayette, IN
…your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also…
Added 1 min ago
HC
Library Specialist I (LaPorte Branch Library)
Harris County
La Porte, TX
- $20 USD / hour
…service and entry-level specialized support for daily library operations. The position assists patrons with library card registration, account maintenance, circulation transactions,…
Added 1 min ago
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Program Manager of Pathfinder Services - Department 235
Bridgewell
Lowell, MA
- $58,000 to $60,000 USD / year
Summary: The Program Manager oversees the quality of care and successful daily operations of both the Pathfinder supportive housing apartments and the Safe Haven program, ensuring a safe,…
Added 2 mins ago
Client Service Associate
Raymond James Financial Services, Inc.
Wayne, PA
…working with people, managing details, and serving as an integral part of a collaborative wealth management…
Added 2 mins ago
Applications Analyst
Bath & Body Works
Columbus, OH
At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand - you become part of Gingham Nation,…
Added 2 mins ago
Supervisor, Warehouse
Resonetics
Fridley, MN
High school diploma or GED required; associate or bachelor degree in supply chain, logistics, operations, business, or a related field preferred.
Added 3 mins ago
Analyst, IT Service Desk
Norton Rose Fulbright US LLP (Non-partners)
Houston, TX · Dallas, TX · Austin, TX · San Antonio, TX
Provide first level support for ongoing business operations, IT initiatives, upgrades, and rollouts.
Added 3 mins ago
Visual Associate
SAKS & CO LLC
United States
…presence and remote selling offerings. Saks Fifth Avenue is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer…
Added 4 mins ago
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Part-time Registrar
Acceleration Academies
Miami Gardens, FL
- From $20 USD / hour
- Part-time
Provide administrative support for daily academy operations, including answering calls and maintaining student records.
Added 5 mins ago
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Floor Lead (Sur La Table)
CSC Generation
Boulder, CO
- $15.57 to $17.56 USD / hour
…in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter…
Added 5 mins ago
Sr Mgr Security (Technology Automation)
Consumers Energy
JACKSON, MI
…roadmaps that simplify and standardize technology delivery and…
Added 5 mins ago
Sr Mgr Security (Enterprise AI)
Consumers Energy
JACKSON, MI
Security Operations and Incident Response, such as CSIRT, threat detection, monitoring, proactive threat hunting, and forensic analysis;
Added 5 mins ago
Warehouse Utility-South Chicago Heights, IL
UTZ Brands, Inc
South Chicago Heights, IL
…Heights, IL Distribution Center is seeking a Warehouse Utility associate to support our dynamic sales operations team. If you’re passionate about warehouse operations, inventory management,…
Added 5 mins ago
ML
Process Development Specialist I
Maravai LifeSciences
San Diego, CA
- $28 to $30 USD / hour
…and technology transfer activities within CDMO manufacturing…
Added 5 mins ago
High School Associate
San Joaquin Valley College
Fresno, CA
…of Enrollment Services or Campus Director, the High School Associate encourages prospective students to use higher education to prepare for professional success. With a primary focus on…
Added 6 mins ago
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Administrative Assistant / Executive Assistant (Beaufort - Coastal Empire)
State of South Carolina
Beaufort, SC
- $37,944 to $45,000 USD / year
…Assists with other Administrative Staff needs as related to operations of the Center upon request of CECMHC E. D. and/or members of the Leadership…
Added 7 mins ago
Accounts Receivable Specialist
Echodyne Corp
Kirkland, WA
Work closely with Sales Operations and Shipping to resolve discrepancies
Added 8 mins ago
HR
Recreation Coordinator
Highlands Recreation District
San Mateo, CA
- $26 to $33.5 USD / hour
Staff Leadership: Recruit, train, schedule, and supervise seasonal, part-time, and volunteer staff, as well as activity instructors.
Added 8 mins ago
Senior Associate, Strategy & Operations, DoorDash for Business (Self Serve Meal Manager)
DoorDash USA
Seattle, WA · NY · San Francisco, CA · Los Angeles, CA
As a Senior Associate on the DoorDash for Business Strategy & Operations team, you will help grow and run Self-Serve Meal Manager, our free, self-serve product that automates recurring…
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Associate Manager, New Verticals - Fulfillment Dasher Strategy & Operations
DoorDash USA
NY · San Francisco, CA · Seattle, WA · Los Angeles, CA · Washington, DC · Chicago, IL · Tempe, AZ
As an Associate Manager, you’ll build and scale the operational engine behind DoorDash’s in-store AI platform. You’ll turn in-store data from tens of thousands of physical store locations…
Added 9 mins ago
Radiologic Technologist
All-Stat Portable
Houston, TX
Employment Type: Full-Time & Part-Time | All Shifts Available

Closed listing

Humana

Genesys Cloud Access Management

Frankfort, KY, United States

$89,000 - $121,400 per year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $89,000 - $121,400 per year
Experience: 3+ years of experience administering and supporting Genesys Cloud CX in a production environment.
Working hours: 40 hours per week
Posting language: English
Posted: Oct 22, 2026

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Original job description

Archived listing. The details below describe a past opening.

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The Genesys Cloud Access Management supports the design, implementation, administration, and optimization of the Genesys contact center platform in support of the Humana Military organization. This role contributes to the development and execution of contact center and customer experience strategies while ensuring seamless integration with existing IT and telecommunications infrastructure. Work assignments are varied and frequently require the interpretation of business and technical requirements, independent judgment, and the determination of appropriate solutions.

This Genesys Cloud Access Management position supports Humana Military's customer engagement and contact center technologies by administering, securing, and optimizing the Genesys Cloud platform with a primary focus on access management, user lifecycle administration, and platform governance. The associate is responsible for provisioning and deprovisioning user accounts, managing roles, permissions, groups, queues, and authentication controls, and ensuring compliance with organizational security and regulatory requirements.

This role partners closely with business, operations, security, and technology teams to ensure associates have appropriate access to Genesys resources while maintaining the integrity, security, and performance of the platform. The Genesys Engineer 2 supports identity and access management processes, audits, reporting, and remediation activities, and assists with implementing role-based access controls, single sign-on integrations, and governance best practices.

In addition to access administration responsibilities, the associate contributes to the ongoing maintenance, enhancement, and support of Genesys Cloud solutions that enable service excellence for military members, providers, and internal associates. Work assignments are varied and frequently require interpretation of business and technical requirements, independent judgment, and the determination of appropriate courses of action to resolve complex issues, improve operational efficiency, and support Humana Military's strategic objectives.

Key Responsibilities

Administer and govern access within the Genesys Cloud platform.
Manage user provisioning, deprovisioning, role assignments, and permission sets.
Perform periodic access reviews, audits, and compliance reporting.
Support integration with Identity and Access Management (IAM) solutions, including SSO and MFA.
Maintain queue, division, group, and organizational access structures.
Troubleshoot and resolve access-related issues impacting agents, supervisors, and administrators.
Collaborate with Security, Compliance, and Operational teams to enforce access governance standards.
Support Genesys platform enhancements, upgrades, and operational initiatives.
Document access management processes, standards, and technical procedures.
Ensure platform security and adherence to Humana and Humana Military policies and controls.

Use your skills to make an impact

Required Qualifications

Bachelor's degree in Computer Science, Information Systems, Telecommunications, Cybersecurity, or a related field, or equivalent combination of education and experience.
3+ years of experience administering and supporting Genesys Cloud CX in a production environment.
Experience managing user provisioning and deprovisioning, roles, permissions, groups, queues, and division-based access controls within Genesys Cloud.
Knowledge of Identity and Access Management (IAM) concepts, including role-based access control (RBAC), least-privilege principles, single sign-on (SSO), and multi-factor authentication (MFA).
Experience troubleshooting and resolving user access, authentication, and authorization issues.
Strong analytical, problem-solving, and communication skills with the ability to work independently and manage multiple priorities.
Experience partnering with business, operations, security, and technology teams to support access governance and compliance requirements.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Our Department of Defense contract requires U.S. citizenship for this position

Preferred Qualifications

Master's degree in Computer Science, Information Systems, Cybersecurity, or a related field.
Genesys Cloud CX certifications (Administrator, Professional, or equivalent).
Experience supporting access governance, audit readiness, and compliance activities in a regulated healthcare, government, or military-support environment.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$89,000 - $121,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-01-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

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More about this job

Skills

Regulatory compliance
Identity and access management
Reporting
Troubleshoot
Computer science
Cybersecurity
Troubleshooting
Problem solving
Communication skills
Work independently

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