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Added 1 min ago
Store Operations Associate
Cubesmart
Smyrna, TN
The Store Operations Associate is responsible for two key areas:
Added 2 mins ago
DC Technician II
Grainger Businesses
MINOOKA, IL
…range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors…
Added 6 mins ago
Bakery Clerk
Albertsons Companies
SURPRISE, AZ · Surprise, AZ
The Bakery Clerk plays a key role in the day to day bakery operations. This position involves preparing dough, glazing pastries, and assisting with baking tasks from start to finish.…
Added 11 mins ago
CE
Part-Time Sales Associate
Claires Essentials LLC
Orlando, FL
- $15 USD / hour
- Part-time
Store Operations: Play a vital role in the behind-the-scenes magic that keeps our store running smoothly. Support the processing of deliveries, execute visual merchandising displays, and…
Added 13 mins ago
SA
Automotive General Service Technician
Sun Auto Tire and Service
SURPRISE, AZ
- $15.15 USD / hour
Wilhelm Autotomtive is part of the Sun Auto Network. Sun Auto Tire & Service is a growing family of trusted automotive service and tire brands united by one purpose: helping customers stay…
Added 21 mins ago
Production Lead
GOODWILL IND OF THE CHESAPEAKE INC
Baltimore, MD
Assists with supervising the work of retail store staff in various roles on shift; Typically, between 4 – 12 full and part time employees per shift
Added 23 mins ago
DH
Evening Laundry Attendant
DelMonte Hotel Group
Pittsford, NY
- $16 to $16.25 USD / hour
…environment. This role requires excellent organizational and time management skills, along with a commitment to maintaining cleanliness standards and supporting housekeeping and overall…
Added 23 mins ago
ZT
Engineering Technician II
Zebra Technologies
Holtsville, NY
- $23.62 to $35.42 USD / hour
Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team…
Added 23 mins ago
QF
Deposit Operations Associate - Hybrid
Quorum Federal Credit Union
Purchase, NY
- $21 to $25 USD / hour
The Deposit Operations Associate supports day-to-day deposit and payment operations including Real Time Payments (RTP), ACH and wire transfers, exception processing, dispute management,…
Added 23 mins ago
CC
Assembler, Associate
Curtiss-Wright Corporation
Airmont, NY
- $22 to $26 USD / hour
Associate Level: 1–2 years of related mechanical assembly experience.
Added 23 mins ago
T
Mobile Associate, Bilingual Preferred Retail Sales
T-Mobile
CENTRAL ISLIP, NY
- $20 USD / hour
…UNSTOPPABLE for our employees!Job Overview This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It…
Added 23 mins ago
T
Mobile Associate, Bilingual Preferred Retail Sales
T-Mobile
CENTRAL ISLIP, NY
- $20 USD / hour
…UNSTOPPABLE for our employees!Job Overview This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It…
Added 23 mins ago
B
Retail Front End Supervisor - Full-Time
Burlington
Queensbury, NY
- $18 to $20 USD / hour
- Full-time
As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations,…
Added 23 mins ago
B
Retail Shortage Control - Part Time
Burlington
Webster, NY
- $16 USD / hour
- Part-time
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes…
Added 23 mins ago
B
Retail Front End Supervisor - Full-Time
Burlington
Jamaica, NY
- $19 to $21 USD / hour
- Full-time
As a Retail Front End Supervisor, you’ll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations,…
Added 23 mins ago
B
Retail Shortage Control - Part Time
Burlington
Brooklyn, NY
- $17 USD / hour
- Part-time
You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes…
Added 23 mins ago
CG
Culinary Supervisor
Compass Group, North America
Brooklyn, NY
- $33 to $36 USD / hour
Are you looking for a job with competitive wages, one in which you can learn and grow and be a part of a great team? We're hiring! Great team member perks like Instapay (early access to…
Added 23 mins ago
AH
Staff Accountant
API Heat Transfer Inc.
BUFFALO, NY
- $60,000 to $75,000 USD / year
Added 23 mins ago
A
Cybersecurity Director
Accenture
New York City, NY · Albany, NY
- $132,500 to $338,300 USD / year
…industries, we offer Strategy and, Interactive, Technology, and Operations services, all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.…
Added 23 mins ago
Lead, Conditions Management Marketing
Humana
Albany, NY
…predictability while maximizing platform capabilities, accelerating time-to-market, and contributing to improved member and business…
Added 23 mins ago
Utilization Mgmt. Coordinator
Humana
Albany, NY
…competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also…
Added 23 mins ago
Senior AI Engineer
Humana
New York, NY
…orchestration, evaluation frameworks, infrastructure, and production…
Added 24 mins ago
NL
Research Data Associate - ECHO * must have ARRT Certification (American Registry of Radiologic Technologists) and licensed by NYS to practice as a diagnostic radiologic technologist *
NYU Langone Medical Center
New York, NY
- $67,771.14 to $86,625 USD / year
We have an exciting opportunity to join our team as a Research Data Associate ECHO. The Research Data Associate-ECHO will support the Environmental Influences on Child Health Outcomes…
Added 34 mins ago
Airfreight Manager
Hellmann Worldwide Logistics, Inc.
United States
…relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann…
Added 40 mins ago
D
Data Center Associate - Kitting - A-Shift (Mon-Fri 6 AM-2:30 PM)
DSV
Lockbourne, OH
- $21 USD / hour
Job Posting Title: Data Center Associate - Kitting - A-Shift (Mon-Fri 6 AM-2:30 PM)

Closed listing

Humana

Genesys Cloud Access Management

Helena, MT, United States

$89,000 - $121,400 per year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $89,000 - $121,400 per year
Experience: 3+ years of experience administering and supporting Genesys Cloud CX in a production environment.
Working hours: 40 hours per week
Posting language: English
Posted: Oct 22, 2026

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Original job description

Archived listing. The details below describe a past opening.

Become a part of our caring community

The Genesys Cloud Access Management supports the design, implementation, administration, and optimization of the Genesys contact center platform in support of the Humana Military organization. This role contributes to the development and execution of contact center and customer experience strategies while ensuring seamless integration with existing IT and telecommunications infrastructure. Work assignments are varied and frequently require the interpretation of business and technical requirements, independent judgment, and the determination of appropriate solutions.

This Genesys Cloud Access Management position supports Humana Military's customer engagement and contact center technologies by administering, securing, and optimizing the Genesys Cloud platform with a primary focus on access management, user lifecycle administration, and platform governance. The associate is responsible for provisioning and deprovisioning user accounts, managing roles, permissions, groups, queues, and authentication controls, and ensuring compliance with organizational security and regulatory requirements.

This role partners closely with business, operations, security, and technology teams to ensure associates have appropriate access to Genesys resources while maintaining the integrity, security, and performance of the platform. The Genesys Engineer 2 supports identity and access management processes, audits, reporting, and remediation activities, and assists with implementing role-based access controls, single sign-on integrations, and governance best practices.

In addition to access administration responsibilities, the associate contributes to the ongoing maintenance, enhancement, and support of Genesys Cloud solutions that enable service excellence for military members, providers, and internal associates. Work assignments are varied and frequently require interpretation of business and technical requirements, independent judgment, and the determination of appropriate courses of action to resolve complex issues, improve operational efficiency, and support Humana Military's strategic objectives.

Key Responsibilities

Administer and govern access within the Genesys Cloud platform.
Manage user provisioning, deprovisioning, role assignments, and permission sets.
Perform periodic access reviews, audits, and compliance reporting.
Support integration with Identity and Access Management (IAM) solutions, including SSO and MFA.
Maintain queue, division, group, and organizational access structures.
Troubleshoot and resolve access-related issues impacting agents, supervisors, and administrators.
Collaborate with Security, Compliance, and Operational teams to enforce access governance standards.
Support Genesys platform enhancements, upgrades, and operational initiatives.
Document access management processes, standards, and technical procedures.
Ensure platform security and adherence to Humana and Humana Military policies and controls.

Use your skills to make an impact

Required Qualifications

Bachelor's degree in Computer Science, Information Systems, Telecommunications, Cybersecurity, or a related field, or equivalent combination of education and experience.
3+ years of experience administering and supporting Genesys Cloud CX in a production environment.
Experience managing user provisioning and deprovisioning, roles, permissions, groups, queues, and division-based access controls within Genesys Cloud.
Knowledge of Identity and Access Management (IAM) concepts, including role-based access control (RBAC), least-privilege principles, single sign-on (SSO), and multi-factor authentication (MFA).
Experience troubleshooting and resolving user access, authentication, and authorization issues.
Strong analytical, problem-solving, and communication skills with the ability to work independently and manage multiple priorities.
Experience partnering with business, operations, security, and technology teams to support access governance and compliance requirements.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Our Department of Defense contract requires U.S. citizenship for this position

Preferred Qualifications

Master's degree in Computer Science, Information Systems, Cybersecurity, or a related field.
Genesys Cloud CX certifications (Administrator, Professional, or equivalent).
Experience supporting access governance, audit readiness, and compliance activities in a regulated healthcare, government, or military-support environment.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$89,000 - $121,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-01-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

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More about this job

Skills

Regulatory compliance
Identity and access management
Reporting
Troubleshoot
Computer science
Cybersecurity
Troubleshooting
Problem solving
Communication skills
Work independently

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