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Added 1 hour ago
FM
Sr. Principal Integration Engineer - Cloud Solutions
Fresenius Medical Care
Waltham, MA
- $137,000 to $229,000 USD / year
The Principal Azure Cloud Solutions Engineer serves as a senior technical authority responsible for designing, implementing, and improving secure, scalable, and resilient solutions on…
Added 4 hours ago
Lead ML/AI Engineer
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead ML/AI Engineer based in the United States.
Added 5 hours ago
Graduate Cyber Security Analyst (Cyber Academy)
MCK McKesson Corporation
TX
…sensitive information and ensuring operational resilience. As an Associate Cybersecurity Engineer, you will serve as a contributing member of McKesson's cybersecurity organization from your…
Added 6 hours ago
Senior Azure Infrastructure Engineer (Remote: US & Canada)
Cytel
Augusta, ME
Microsoft Certified: Azure Network Engineer Associate
Added 6 hours ago
Systems Engineer I
Robert Half Inc.
Remote, United States
Robert Half is seeking a Systems Engineer I who, as part of a team, will operate key controls and respond to needs within Robert Half's Azure and AWS cloud computing infrastructure with a…
Added 6 hours ago
Quality Engineer Associate
M.C. Dean, Inc
Manassas, VA
…electronic security, telecommunications, life safety, automation and controls, audio visual, and IT systems. M.C. Dean is headquartered in Tysons, Virginia and employs more than 9,000…
Added 6 hours ago
Senior Site Reliability Engineer AI Security Federal
BizFirst
McLean, VA
BizFirst is assisting our client with recruiting a Senior Site Reliability Engineer for AI security in a federal civilian agency environment. As the resident reliability engineer, you will…
Added 7 hours ago
Imaging Engineer III
Trimedx Holdings LLC
Erie, PA
Every associate matters and makes a difference
Added 7 hours ago
SH
Project Engineer II
Stanford Health Care
United States
- $60.99 to $80.78 USD / hour
The Project Engineer II is an experienced individual contributor responsible for independently managing advanced project engineering and project controls functions for healthcare…
Added 7 hours ago
Senior Associate, Infrastructure Engineer
KPMG LLP
McLean, VA · Washington, DC
KPMG is currently seeking a Senior Associate, Infrastructure Engineer to join our Federal Services organization.
Added 8 hours ago
Associate Director, Power Systems Engineering
Scout Clean Energy
Boulder, CO
As Scout's Associate Director, Power Systems Engineering, you will lead the company's Power Systems Engineering function and serve as Scout's senior technical authority for electrical…
Added 9 hours ago
Building Automation System Engineer
Merck Sharp & Dohme LLC
NJ
Experience with HVAC systems, controls, and field instrumentation.
Added 9 hours ago
Data Engineer
IQ Sig
Alexandria, VA
…tagging to maintain end-to-end data lineage and governance. The Engineer will align data engineering practices with Risk Management Framework (RMF), NIST SP 800-53 controls, and defense…
Added 9 hours ago
Associate Substation Project Engineer
Pacific Gas And Electric Company
Oakland, CA
…safety, electric design engineering, instrumentation testing and controls, undergrounding, electric regulatory compliance and electric investment planning - are in place to safely enable a…
Added 10 hours ago
Automation Engineer
C&W FACILITY SERVICES INC.
CA
As an Automation Engineer (AE), you will support the site maintenance team to ensure operational performance and efficiency of Material Handling Equipment (MHE) control systems. You will…
Added 11 hours ago
NU
Sr. Principal Integration Engineer - Cloud Solutions
NMC USA National Medical Care Inc
Remote, United States
- $137,000 to $229,000 USD / year
The Principal Azure Cloud Solutions Engineer serves as a senior technical authority responsible for designing, implementing, and improving secure, scalable, and resilient solutions on…
Added 11 hours ago
Senior Network Engineer / FISMA Compliance Support - PCLOB
NEMEAN SOLUTIONS LLC
DC
…through network/security architecture, configuration, access controls, monitoring, and engineering…
Added 12 hours ago
PAS - Microsoft 365 AI Solution Architect- Consulting - Senior - Multiple Locations
EY
Sacramento, CA · Jericho, NY · Oklahoma City, OK · San Antonio, TX · Stamford, CT · Indianapolis, IN · Denver, CO · Salt Lake City, UT · Irvine, CA · Hartford, CT · Boca Raton, FL · Phoenix, AZ · Charlotte, NC · Chattanooga, TN · Southfield, MI · Charleston, WV · Detroit, MI · Tucson, AZ · Cleveland, OH · Las Vegas, NV · Raleigh, NC · Wichita, KS · Baltimore, MD · Rochester, NY · Milwaukee, WI · Pittsburgh, PA · Rogers, AR · Secaucus, NJ · Grandview Heights, OH · Nashville, TN · Hoboken, NJ · St. Louis, MO · Orlando, FL · Akron, OH · Westlake Village, CA · San Francisco, CA · New Brunswick, NJ · Birmingham, AL · Toledo, OH · Iselin, NJ · Greenville, SC · Seattle, WA · Cincinnati, OH · Minneapolis, MN · New Orleans, LA · Buffalo, NY · Arlington, VA · Memphis, TN · Portland, OR · Los Angeles, CA · Houston, TX · Philadelphia, PA · Providence, RI · Dallas, TX · Grand Rapids, MI · San Jose, CA · Baton Rouge, LA · Albany, NY · Louisville, KY · New York, NY · Jacksonville, FL · Tulsa, OK · Miami, FL · Austin, TX · Chantilly, VA · Palo Alto, CA · Alpharetta, GA · San Diego, CA · San Mateo, CA · Tallahassee, FL · Atlanta, GA · Washington, DC · McLean, VA · Huntsville, AL · Des Moines, IA · Kansas City, MO · Fort Worth, TX · Richmond, VA · Boston, MA · Tampa, FL · Chicago, IL
As an M365 SharePoint Engineer, you will have in-depth knowledge of Microsoft Dynamics 365 Finance and Supply Chain Management which enable you lead and participate in enterprise solution…
Added 12 hours ago
Associate, Electrical Engineering (Rochester, NY)
L3Harris Technologies
Rochester, NY
…Materials Engineering, Materials Science Engineering or related field or have completed their Bachelor’s degree within the last 12 months, regardless of…
Added 12 hours ago
Lead Systems Engineer
Bowman Consulting Group, Ltd.
UNAVAILABLE
Bowman has an opportunity for a Lead Systems Engineer to join our team remotely.
Added 12 hours ago
Senior Security Architect - TS/SCI
Sunayu
Bethesda, MD
Design, engineer, and implement enterprise network security architecture spanning next-generation firewalls, intrusion detection and prevention, web and TLS proxies, VPN and encryption…
Added 12 hours ago
Project Engineer I - Automation
SEL Engineering Services, Inc.
NC · OH · PA · FL · NH
…safer, more reliable, and more economical. As a Power Systems Engineer- Automation projects focus on data collection of system IEDs, logic controls, and the presentation of data for the…
Added 12 hours ago
Associate Mechanical Engineer
Vertiv
Westerville, OH
The Mechanical Engineer supports new product development for the company’s Thermal global products. The Mechanical Engineer is responsible for the physical design and/or thermal system…
Added 12 hours ago
PLC Programmer - Mount Pleasant Area
The Pivot Group Network
Mount Pleasant · Mount Pleasant, MI
Associate degree in electrical engineering technology or related field, or equivalent experience.
Added 12 hours ago
PLC Programmer - Flint Area
The Pivot Group Network
Flint · Flint, MI
Associate degree in electrical engineering technology or related field, or equivalent experience.

Closed listing

Humana

Genesys Cloud Access Management

Baton Rouge, LA, United States

$89,000 - $121,400 per year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $89,000 - $121,400 per year
Experience: 3+ years of experience administering and supporting Genesys Cloud CX in a production environment.
Working hours: 40 hours per week
Posting language: English
Posted: Oct 22, 2026

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Original job description

Archived listing. The details below describe a past opening.

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The Genesys Cloud Access Management supports the design, implementation, administration, and optimization of the Genesys contact center platform in support of the Humana Military organization. This role contributes to the development and execution of contact center and customer experience strategies while ensuring seamless integration with existing IT and telecommunications infrastructure. Work assignments are varied and frequently require the interpretation of business and technical requirements, independent judgment, and the determination of appropriate solutions.

This Genesys Cloud Access Management position supports Humana Military's customer engagement and contact center technologies by administering, securing, and optimizing the Genesys Cloud platform with a primary focus on access management, user lifecycle administration, and platform governance. The associate is responsible for provisioning and deprovisioning user accounts, managing roles, permissions, groups, queues, and authentication controls, and ensuring compliance with organizational security and regulatory requirements.

This role partners closely with business, operations, security, and technology teams to ensure associates have appropriate access to Genesys resources while maintaining the integrity, security, and performance of the platform. The Genesys Engineer 2 supports identity and access management processes, audits, reporting, and remediation activities, and assists with implementing role-based access controls, single sign-on integrations, and governance best practices.

In addition to access administration responsibilities, the associate contributes to the ongoing maintenance, enhancement, and support of Genesys Cloud solutions that enable service excellence for military members, providers, and internal associates. Work assignments are varied and frequently require interpretation of business and technical requirements, independent judgment, and the determination of appropriate courses of action to resolve complex issues, improve operational efficiency, and support Humana Military's strategic objectives.

Key Responsibilities

Administer and govern access within the Genesys Cloud platform.
Manage user provisioning, deprovisioning, role assignments, and permission sets.
Perform periodic access reviews, audits, and compliance reporting.
Support integration with Identity and Access Management (IAM) solutions, including SSO and MFA.
Maintain queue, division, group, and organizational access structures.
Troubleshoot and resolve access-related issues impacting agents, supervisors, and administrators.
Collaborate with Security, Compliance, and Operational teams to enforce access governance standards.
Support Genesys platform enhancements, upgrades, and operational initiatives.
Document access management processes, standards, and technical procedures.
Ensure platform security and adherence to Humana and Humana Military policies and controls.

Use your skills to make an impact

Required Qualifications

Bachelor's degree in Computer Science, Information Systems, Telecommunications, Cybersecurity, or a related field, or equivalent combination of education and experience.
3+ years of experience administering and supporting Genesys Cloud CX in a production environment.
Experience managing user provisioning and deprovisioning, roles, permissions, groups, queues, and division-based access controls within Genesys Cloud.
Knowledge of Identity and Access Management (IAM) concepts, including role-based access control (RBAC), least-privilege principles, single sign-on (SSO), and multi-factor authentication (MFA).
Experience troubleshooting and resolving user access, authentication, and authorization issues.
Strong analytical, problem-solving, and communication skills with the ability to work independently and manage multiple priorities.
Experience partnering with business, operations, security, and technology teams to support access governance and compliance requirements.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
Our Department of Defense contract requires U.S. citizenship for this position

Preferred Qualifications

Master's degree in Computer Science, Information Systems, Cybersecurity, or a related field.
Genesys Cloud CX certifications (Administrator, Professional, or equivalent).
Experience supporting access governance, audit readiness, and compliance activities in a regulated healthcare, government, or military-support environment.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$89,000 - $121,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-01-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

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