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Added 1 min ago
Sr. Civil Design Engineer, DCDE AMER Civil East
Amazon Data Services, Inc.
Austin, TX · Columbus, OH · Herndon, VA
As a Data Center Civil Engineer at AWS, you will lead Civil Engineering designs for Amazon Data Centers. You will be part of a highly creative and efficient design team comprised of…
Added 5 mins ago
Senior Director FCO
Elanco US Inc.
Indianapolis, IN
…and oversight of the Global Sarbanes-Oxley (SOx) Compliance Program and providing internal control consultation. These responsibilities include establishing and maintaining the requirements…
Added 6 mins ago
SO
Business Systems Analyst, Senior
State of South Carolina
Richland County, SC
- $84,032 USD / year
Develops recommendations and options for management consideration when multiple approaches are available.
Added 6 mins ago
BC
Property Manager Division Manager
Boulder County
Lafayette, CO
- $7,134 to $10,272 USD / month
…leadership for BCHA’s affordable housing portfolio and the Property Management team. This position is accountable for portfolio occupancy, successful lease-up, tenant accounts receivable,…
Added 8 mins ago
Sr. Technical Program Manager, Technology Portfolio Management
Visa Technology and Operations LLC
Austin, TX
We are seeking a highly strategic and relationship-oriented Senior Technical Program Manager to lead portfolio management and governance across multiple technology organizations for the…
Added 14 mins ago
Program Management Process Lead
Frontier Energy
Remote, United States
Lead the development and continuous improvement of standardized project management practices, tools, templates, and resources across Frontier Energy.
Added 18 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
Greensboro, NC
Join our National Project Management team as a Traveling Project Manager! Manage mechanical construction projects from conception to completion at job sites across the United States. This…
Added 18 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
Columbia, SC
Join our National Project Management team as a Traveling Project Manager! Manage mechanical construction projects from conception to completion at job sites across the United States. This…
Added 19 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
Columbus, OH
Join our National Project Management team as a Traveling Project Manager! Manage mechanical construction projects from conception to completion at job sites across the United States. This…
Added 19 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
Atlanta, GA
Join our National Project Management team as a Traveling Project Manager! Manage mechanical construction projects from conception to completion at job sites across the United States. This…
Added 19 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
Austin, TX
Join our National Project Management team as a Traveling Project Manager! Manage mechanical construction projects from conception to completion at job sites across the United States. This…
Added 20 mins ago
QA/QC Manager - Federal Construction
GPAC
Chicago, IL
…scale of government work calls for someone who can run a CQC program with discipline and consistency. In this role, you will keep projects compliant, organized, and moving…
Added 20 mins ago
Nationwide Traveling Mechanical Project Manager
GPAC
South Bend, IN
Join our National Project Management team as a Traveling Project Manager! Manage mechanical construction projects from conception to completion at job sites across the United States. This…
Added 21 mins ago
Processing Deputy Team Lead
Akima, LLC
Albuquerque, NM
The Processing Deputy Team Lead provides proactive management in identifying and anticipating problems and communicating to leadership prior to any adverse impact. The Deputy Team Lead must…
Added 22 mins ago
DB
Customer Service Lead SFB, CA Job 467.26
Default Brand
San Francisco, CA
- $20 to $24.02 USD / hour
The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and executing store operations during…
Added 27 mins ago
T
Development Manager
TEKsystems
San Diego, CA
- $138,000 to $178,600 USD / year
We are seeking a Development Manager to lead a team responsible for the development and ongoing enhancement of critical core banking and business applications. This is a hands-on leadership…
Added 29 mins ago
Telecommunications Specialist 3 (Technical Specialist 3) - San Antonio, TX
M.C. Dean, Inc
San Antonio, TX
…infrastructure. The specialist interfaces with the Government program office, base communications squadrons, base civil engineering, project and field leadership, other trades,…
Added 29 mins ago
Telecommunications Specialist 4 (Technical Specialist 4) - San Antonio, TX
M.C. Dean, Inc
San Antonio, TX
…all ISP/OSP engineering deliverables before they go to the project's lead engineer for Government submittal. The specialist is a primary technical interface to the Government program…
Added 29 mins ago
Project Leader 2
M.C. Dean, Inc
Caroline County, VA
M.C. Dean’s Engineering and Construction business unit is currently seeking a Project Leader 2 to lead large, complex electrical projects ranging from $100M to $250M+. Projects include data…
Added 30 mins ago
Staff Layout Designer
Micron Technology
San Jose
…provided by design engineers, verify data integrity, and take the lead in major block developments. You’ll be expected to communicate effectively with other functional groups across global…
Added 30 mins ago
IT Solution Architect - PLM & Master Data
Micron Technology
Boise
Work alongside external IT teams and come up with solution architecture collaboration/alignment across several project teams.
Added 30 mins ago
Engineering Project Team Leader
Lafayette, IN · Mossville, IL
Schedule and lead engine design reviews and deep dive reviews for project milestones
Added 30 mins ago
Engineering Project Team Leader
East Peoria, IL
Caterpillar’s Earthmoving Division is seeking a Engineering Project Team Lead (machine development) to lead a team of multi-disciplinary test engineers developing and validating Caterpillar…
Added 31 mins ago
Health Education Specialist II
Los Angeles LGBT Center
Los Angeles, CA
Minimum 1 year of experience in outreach, community organizing and project management.
Added 31 mins ago
Health Education Specialist II
Los Angeles LGBT Center
Los Angeles, CA
Minimum 1 year of experience in outreach, community organizing and project management.

Humana

Channel Development Lead

Jackson, MS, United States

$115,200 - $158,400 per year

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Job details

Pay: $115,200 - $158,400 per year
Working hours: 40 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

Become a part of our caring community

With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

The Channel Development Lead defines the sales product strategy for single or multiple lines of business targeting specific markets and/or business segments. The Channel Development Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

The Channel Development Lead is responsible for driving sales program effectiveness through strategic planning, operational excellence, and data-driven decision-making. This role develops key performance indicators to improve sales performance, optimize operational efficiency, and support market growth and retention initiatives. The ideal candidate combines strong strategic thinking with exceptional execution skills, thriving in fast-paced environments where urgency, accountability, and results are critical.

This position serves as a trusted advisor to business leaders and executives, providing actionable insights, identifying operational risks and process gaps, and driving cross-functional initiatives from concept through implementation. The Channel Development Lead must possess strong project management capabilities, executive-level communication skills, and experience supporting complex call center or sales operations environments.

The successful candidate will demonstrate the ability to proactively anticipate challenges, establish clear tracking mechanisms, drive stakeholder accountability, and execute against aggressive timelines while managing multiple competing priorities.

Key Responsibilities

Own strategic initiatives and complex projects from planning through execution, utilizing strong project management methodologies, governance, and tracking processes.
Develop and maintain project plans, roadmaps, milestones, risk logs, and executive-level status reporting to ensure transparency and accountability.
Identify process inefficiencies, operational gaps, and business risks through data analysis, stakeholder engagement, and workflow assessments.
Lead process improvement initiatives that enhance member experience, agent efficiency, sales effectiveness, and operational performance.
Translate business strategies into executable programs, timelines, implementation plans, and measurable outcomes.
Operate effectively in a fast-paced environment where priorities shift rapidly and business needs often require accelerated delivery and immediate action.
Serve as a trusted partner to executive leadership by providing concise, proactive communication, strategic recommendations, and clear visibility into risks, dependencies, and progress.
Collaborate across Operations, Sales, Marketing, Finance, Technology, and external partners to align priorities and drive successful execution of business initiatives.
Leverage call center and sales operations expertise to identify opportunities for operational improvements, workflow optimization, capacity planning, and performance enhancement.
Anticipate issues before they become problems by proactively identifying risks, developing mitigation plans, and escalating concerns appropriately.
Connect information across multiple programs, initiatives, and stakeholders to provide holistic business insights and recommendations.
Facilitate productive meetings that drive decisions, establish ownership, and produce actionable next steps.
Develop executive-ready communications, presentations, and reporting that effectively translate complex operational concepts into meaningful business outcomes.
Use independent judgment to evaluate complex situations, determine the best course of action, and execute with minimal supervision.

Use your skills to make an impact

Required Qualifications

3+ years of experience in call center, contact center, sales operations, customer service operations, or a related operational environment.
Experience managing multiple concurrent, high-priority projects or initiatives with competing deadlines and stakeholders.
3+ years of experience leading cross-functional initiatives involving business transformation, operational readiness, process improvement, or program delivery.
Experience communicating project updates, recommendations, risks, and business outcomes to senior leaders or executive stakeholders.
Experience analyzing operational data to identify trends, root causes, performance gaps, and process improvement opportunities.
Experience independently identifying and resolving complex operational issues in a fast-paced, cross-functional environment.
Experience influencing cross-functional stakeholders and driving initiatives to completion without direct reporting authority.

Preferred Qualifications

PMP certification or 4+ years of advanced project or program management experience.
4+ years of sales experience within the healthcare or health solutions industry.
4+ years of technical experience supporting business operations, systems, platforms, or technology-enabled initiatives.
2+ years of experience working with telephony, IVR, CRM applications, or related contact center technologies.

Additional information

This position will require you to work in Eastern Standard Time (EST) hours.

This position may require travel up to 4 times year.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-03-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

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More about this job

Skills

Sales
Strategic planning
Decision making
Project management
Communication skills
Data analysis
Stakeholder management
Workflow
Process improvement
Presentation skills
Reporting
Customer service
PMP
Program management

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