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First Opportunity Program: Setup Supervisor - Oregon Convention Center and Portland Expo Center
Oregon Metro
Portland, OR
- $77,368.57 to $103,680.77 USD / year
…the Oregon Convention Center and Portland Expo Center. This leadership role is responsible for overseeing event setup and custodial operations, ensuring venues are prepared safely,…
Added 2 mins ago
DK
Lead Drama Teacher - Part Time
Drama Kids - Metro Detroit West
Novi, MI
- $25 to $40 USD / hour
- Part-time
About Drama Kids: Drama Kids is the world's largest developmental drama program. We use drama, creative movement, theatre games, public speaking activities, and imaginative play to help…
Added 3 mins ago
Executive Director, GCS Kidney - POVE
Vertex US Distribution
Boston, MA
The Executive Director will co-lead the povetacicept Kidney Program Team with the Development Lead, guiding program strategy and key development, lifecycle, and investment decisions. The…
Added 3 mins ago
Executive Director, GCS Immunology - TCE
Vertex US Distribution
Boston, MA
The Executive Director will co-lead the Immunology TCE Program Team with the Development Lead, guiding indication selection, program strategy, and key development and investment decisions.…
Added 3 mins ago
Executive Director, GCS Immunology - POVE
Vertex US Distribution
Boston, MA
The Executive Director will co-lead the povetacicept Immunology Program Team with the Development Lead, guiding strategy and key development and investment decisions for the non-kidney…
Added 4 mins ago
G
Business Development Associate - Commercial & Residential Restoration
GPAC
Dallas, TX
- $70,000 to $80,000 USD / year
Leadership Interview: Strategic discussion with the Chief Revenue Officer (CRO) and Business Development Leadership.
Added 4 mins ago
Director of Strategic Accounts, Neuroscience - Portland
Lilly USA, LLC
United States
Account Management – Strategy Development & Planning
Added 5 mins ago
SO
Deputy Director - Construction and Facilities Management Office
State of Washington
Camp Murray, WA
- $125,000 to $135,000 USD / year
…CFMO Deputy Director is responsible for providing vision and leadership as the CFMO Director's primary advisor and planner responsible for providing leadership, teamwork, training, and…
Added 5 mins ago
SO
L&I Chief Policy Legal Officer
State of Washington
Tumwater, WA
- $7,658 to $11,229 USD / month
Reporting to the Assistant Director, the Chief Policy/Legal Officer (CPLO) serves on the division leadership team and is the senior policy advisor for all CSCPS programs. The CPLO leads…
Added 5 mins ago
SO
WDVA Program Specialist 3 - Admissions, Full-Time, Internal Only, Washington Veterans Home
State of Washington
Port Orchard, WA
- $4,980 to $6,542 USD / month
- Full-time
…to announce we are now accepting applications for Full-Time Program Specialist 3, to manage all aspects of admissions here at the historic Washington Veterans Home in beautiful Port…
Added 5 mins ago
SO
Facilities Supervisor, Facility Services Coordinator
State of Washington
WA
- $4,633 to $6,229 USD / month
Build effective working relationships with region program staff, Engineering Division, vendors, and contractors; communicate priorities, project status, and changes affecting operations.
Added 5 mins ago
SO
Claims Center SAW-SEAP Supervisor (ESBS4)
State of Washington
Spokane Valley, WA
- $5,642 to $7,592 USD / month
As a Claims Center SAW-SEAP Supervisor within the Unemployment Insurance program, you will play a vital role in supporting employees, overseeing daily operations, and ensuring Washington…
Added 5 mins ago
SO
Administrative Assistant 3 (AA3/DBHR) – Internal
State of Washington
Olympia, WA
- $4,004 to $5,376 USD / month
Assist with federal grant applications and track preparation of the section's fact sheets and program profiles before each legislative session.
Added 5 mins ago
SO
Enterprise Architect
State of Washington
Olympia, WA
- $9,478 to $12,437 USD / month
…instrumental in advancing our emerging Artificial Intelligence (AI) Program, helping establish responsible AI governance, evaluate innovative technologies, and develop strategic roadmaps…
Added 5 mins ago
SO
Licensing Division/CPS Supervisor (SSS5) - Everett
State of Washington
Everett, WA
- $80,496 to $108,228 USD / year
…vulnerable adults while promoting accountability, professional development, and continuous improvement within your team. You will utilize planning, tracking, and performance management…
Added 5 mins ago
SO
Eligibility Policy Program Manager (HCPM/AHEA)
State of Washington
Remote, United States
- $6,708 to $9,019 USD / month
…complex problems independently while knowing when to involve leadership. You are a confident communicator and negotiator who builds trust with partners, uses human-centered design, and…
Added 5 mins ago
SO
Environmental Database Coordinator (Environmental Specialist 3) INTERNAL ONLY
State of Washington
Union Gap, WA
- $4,980 to $6,707 USD / month
The Toxics Cleanup Program (TCP) is hiring an Environmental Database Coordinator (Environmental Specialist 3).
Added 5 mins ago
Team Leader_ Brightspeed
VXI GLOBAL SOLUTIONS LLC
United States
…company specializes in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs…
Added 6 mins ago
NH
Grounds Maintenance Worker
New Hanover County
Wilmington, NC
- $17 to $28.9 USD / hour
Added 6 mins ago
Operations Support Specialist, Return Logistic Services, OperationsTechnologySupportVAR
Amazon.com Services LLC - A57
Tampa, FL · Nashville, TN · Bellevue, WA · Fairfax, VA
We strive to offer all-inclusive solutions, including program development and real time assistance. Our Northstar is ensuring our field leaders can get back the bandwidth to focus on the…
Added 7 mins ago
Logistics Lead (12hr Night Shift)
HV Manufacturing Company
Wheeling, IL
Coordinate training and development activities.
Added 7 mins ago
HM
Logistics Lead (12hr Day Shift)
HV Manufacturing Company
Wheeling, IL
- $30.83 USD / hour
Coordinate training and development activities.
Added 8 mins ago
SO
Traffic Tech (Engineer Technician Senior) - Mason City
State of Iowa
Mason City, IA
- $29.69 to $45.21 USD / hour
…values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without…
Added 8 mins ago
SO
Disctrict Construction Engineer (TBC) - Mason City
State of Iowa
Mason City, IA
- $55.41 to $78.8 USD / hour
…department: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without…
Added 8 mins ago
SO
Program Assistant 2
State of Iowa
Des Moines, IA
- $24.23 to $35.61 USD / hour
Prepare reports and other materials that support program oversight and leadership decision-making.

Humana

Channel Development Lead

Providence, RI, United States

$115,200 - $158,400 per year

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Job details

Pay: $115,200 - $158,400 per year
Working hours: 40 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

Become a part of our caring community

With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

The Channel Development Lead defines the sales product strategy for single or multiple lines of business targeting specific markets and/or business segments. The Channel Development Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

The Channel Development Lead is responsible for driving sales program effectiveness through strategic planning, operational excellence, and data-driven decision-making. This role develops key performance indicators to improve sales performance, optimize operational efficiency, and support market growth and retention initiatives. The ideal candidate combines strong strategic thinking with exceptional execution skills, thriving in fast-paced environments where urgency, accountability, and results are critical.

This position serves as a trusted advisor to business leaders and executives, providing actionable insights, identifying operational risks and process gaps, and driving cross-functional initiatives from concept through implementation. The Channel Development Lead must possess strong project management capabilities, executive-level communication skills, and experience supporting complex call center or sales operations environments.

The successful candidate will demonstrate the ability to proactively anticipate challenges, establish clear tracking mechanisms, drive stakeholder accountability, and execute against aggressive timelines while managing multiple competing priorities.

Key Responsibilities

Own strategic initiatives and complex projects from planning through execution, utilizing strong project management methodologies, governance, and tracking processes.
Develop and maintain project plans, roadmaps, milestones, risk logs, and executive-level status reporting to ensure transparency and accountability.
Identify process inefficiencies, operational gaps, and business risks through data analysis, stakeholder engagement, and workflow assessments.
Lead process improvement initiatives that enhance member experience, agent efficiency, sales effectiveness, and operational performance.
Translate business strategies into executable programs, timelines, implementation plans, and measurable outcomes.
Operate effectively in a fast-paced environment where priorities shift rapidly and business needs often require accelerated delivery and immediate action.
Serve as a trusted partner to executive leadership by providing concise, proactive communication, strategic recommendations, and clear visibility into risks, dependencies, and progress.
Collaborate across Operations, Sales, Marketing, Finance, Technology, and external partners to align priorities and drive successful execution of business initiatives.
Leverage call center and sales operations expertise to identify opportunities for operational improvements, workflow optimization, capacity planning, and performance enhancement.
Anticipate issues before they become problems by proactively identifying risks, developing mitigation plans, and escalating concerns appropriately.
Connect information across multiple programs, initiatives, and stakeholders to provide holistic business insights and recommendations.
Facilitate productive meetings that drive decisions, establish ownership, and produce actionable next steps.
Develop executive-ready communications, presentations, and reporting that effectively translate complex operational concepts into meaningful business outcomes.
Use independent judgment to evaluate complex situations, determine the best course of action, and execute with minimal supervision.

Use your skills to make an impact

Required Qualifications

3+ years of experience in call center, contact center, sales operations, customer service operations, or a related operational environment.
Experience managing multiple concurrent, high-priority projects or initiatives with competing deadlines and stakeholders.
3+ years of experience leading cross-functional initiatives involving business transformation, operational readiness, process improvement, or program delivery.
Experience communicating project updates, recommendations, risks, and business outcomes to senior leaders or executive stakeholders.
Experience analyzing operational data to identify trends, root causes, performance gaps, and process improvement opportunities.
Experience independently identifying and resolving complex operational issues in a fast-paced, cross-functional environment.
Experience influencing cross-functional stakeholders and driving initiatives to completion without direct reporting authority.

Preferred Qualifications

PMP certification or 4+ years of advanced project or program management experience.
4+ years of sales experience within the healthcare or health solutions industry.
4+ years of technical experience supporting business operations, systems, platforms, or technology-enabled initiatives.
2+ years of experience working with telephony, IVR, CRM applications, or related contact center technologies.

Additional information

This position will require you to work in Eastern Standard Time (EST) hours.

This position may require travel up to 4 times year.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-03-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

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More about this job

Skills

Sales
Strategic planning
Decision making
Project management
Communication skills
Data analysis
Stakeholder management
Workflow
Process improvement
Presentation skills
Reporting
Customer service
PMP
Program management

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