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Added 31 mins ago
CC
Manufacturing Operations Supervisor
ColonialWebb Contractors
Richmond, VA
- $30 to $36 USD / hour
Provide coaching, mentoring, and performance feedback to support employee development.
Added 36 mins ago
LR
Information Technology Business/Technical Analyst I
Los Rios Community College District (CA)
Sacramento, CA
- $9,634.34 to $12,678.14 USD / month
Technical PeopleSoft solution development, maintenance, and support using Application Engine, SQR, PeopleCode, Application Packages, Component Interfaces, and Integration Broker.
Added 51 mins ago
UxS Integration Specialist
CACI International
Aberdeen Proving Ground, MD
Assist with process development, workflow optimization, and continuous improvement initiatives related to system integration and fabrication activities.
Added 1 hour ago
CHIEF OF BUDGET AND PURCHASING
Town of Mooresville
Mooresville, NC
Added 1 hour ago
IB
MBU Shift Lead
ITG Brands
Greensboro, NC
- $78,459 to $104,611 USD / year
Collaborate with MBU Lead and MBU Team to drive a cultural change to maintain continuous improvement efforts beyond process & project activities and to a lean way of working.
Added 1 hour ago
Project Manager - Land/ROW - Pecos County, Texas
TRC Companies, Inc.
Midland, TX
…internal and external relationships, human resource management, development, as well as management of departmental and project budgets, and overall management of adverse portfolio of…
Added 1 hour ago
Project Manager - Land/ROW - Pecos County, Texas
TRC Companies, Inc.
Houston, TX
…internal and external relationships, human resource management, development, as well as management of departmental and project budgets, and overall management of adverse portfolio of…
Added 1 hour ago
Project Manager - Land/ROW - Pecos County, Texas
TRC Companies, Inc.
Austin, TX
…internal and external relationships, human resource management, development, as well as management of departmental and project budgets, and overall management of adverse portfolio of…
Added 1 hour ago
Project Manager - Land/ROW - Pecos County, Texas
TRC Companies, Inc.
Dallas, TX
…internal and external relationships, human resource management, development, as well as management of departmental and project budgets, and overall management of adverse portfolio of…
Added 1 hour ago
Project Manager - Land/ROW - Pecos County, Texas
TRC Companies, Inc.
San Antonio, TX
…internal and external relationships, human resource management, development, as well as management of departmental and project budgets, and overall management of adverse portfolio of…
Added 1 hour ago
TR
Creative Development Manager
Thermacell Repellents, Inc.
Bedford, MA
- $86,000 to $115,000 USD / year
The Creative Development Manager at Thermacell is accountable for enabling the company’s Global go-to-market engine by ensuring creative work across packaging, POS (Point of sale assets),…
Added 1 hour ago
DPS - DLD - DL Supervisor, Field Ops - 1584
TEXAS DEPARTMENT OF PUBLIC SAFETY DEPT 405
GRAHAM, TX
Added 1 hour ago
Org Development Cnslt 2
Baylor Scott & White Health
Dallas, TX
…recommendations. • Preferred: Master’s degree in Organizational Development, Industrial/Organizational Psychology, Business Administration, Healthcare Administration, Training and…
Added 1 hour ago
C
AI Data Engineer
Cognizant
Austin, TX
- $100,000 to $115,000 USD / year
Review, validate, test, debug, and optimize AI-generated code while applying engineering best practices throughout the software development lifecycle.
Added 1 hour ago
C
AI Data Engineer
Cognizant
Austin, TX
- $100,000 to $115,000 USD / year
Review, validate, test, debug, and optimize AI-generated code while applying engineering best practices throughout the software development lifecycle.
Added 1 hour ago
GRC Architect/ Information Security Manager- US
DXC Technology
Austin, TX
Translate business requirements into technical Archer specifications, data models, and workflow designs
Added 2 hours ago
TP
Part-Time Student Project- Lead
The Pennsylvania State University
United States
- Part-time
CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally…
Added 3 hours ago
PN
Senior Data Scientist III - Machine Learning for GEOINT and Remote Sensing
Pacific Northwest National Laboratory
Richland, WA · Seattle, WA
- $140,200 USD / year
…software and machine learning (ML) engineers will reflect each project's needs and stage of development. Opportunities to advance existing research and pursue new ideas may come through…
Added 3 hours ago
PN
Lead Data Scientist IV - Machine Learning for GEOINT and Remote Sensing
Pacific Northwest National Laboratory
Richland, WA · Seattle, WA
- $166,800 USD / year
…software and machine learning (ML) engineers will reflect each project's needs and stage of development. Opportunities to advance existing research and pursue new ideas may come through…
Added 3 hours ago
PN
Data Scientist II - Machine Learning for GEOINT and Remote Sensing
Pacific Northwest National Laboratory
Richland, WA · Seattle, WA
- $114,000 USD / year
…software and machine learning (ML) engineers will reflect each project's needs and stage of development. Opportunities to advance existing research and pursue new ideas may come through…
Added 3 hours ago
Sr Manager, Machine Learning
T-Mobile USA, Inc.
Bellevue, WA · Frisco, TX
…wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our…
Added 4 hours ago
Nurse Manager I, Urgent Care (West Los Angeles)
Kaiser Permanente
Los Angeles, CA
…needed ad hoc reporting to meet specific client needs related to workflow and performance targets; providing feedback as needed on data collection, reviewing data, and translating reports…
Added 4 hours ago
Senior Engineering Team Lead
Rosendin
Coppell, TX
…opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and…
Added 4 hours ago
SO
Business Systems Analyst, Senior
State of South Carolina
Richland County, SC
- $84,032 USD / year
Evaluates alternative solutions, including process changes, application configuration, workflow automation, system enhancement, integration, or development of new functionality.
Added 4 hours ago
PC
Business Process Analyst
Pacific Clinics
Los Gatos, CA · UNAVAILABLE, CA
- $71,760 to $107,275 USD / year
…to act as a Business Process Analyst, Business Analyst, and Project Coordinator. Through coaching and support by the Director of Projects, this position will leverage the PMO structures and…

Humana

Channel Development Lead

Austin, TX, United States

$115,200 - $158,400 per year

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Job details

Pay: $115,200 - $158,400 per year
Working hours: 40 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

Become a part of our caring community

With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

The Channel Development Lead defines the sales product strategy for single or multiple lines of business targeting specific markets and/or business segments. The Channel Development Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

The Channel Development Lead is responsible for driving sales program effectiveness through strategic planning, operational excellence, and data-driven decision-making. This role develops key performance indicators to improve sales performance, optimize operational efficiency, and support market growth and retention initiatives. The ideal candidate combines strong strategic thinking with exceptional execution skills, thriving in fast-paced environments where urgency, accountability, and results are critical.

This position serves as a trusted advisor to business leaders and executives, providing actionable insights, identifying operational risks and process gaps, and driving cross-functional initiatives from concept through implementation. The Channel Development Lead must possess strong project management capabilities, executive-level communication skills, and experience supporting complex call center or sales operations environments.

The successful candidate will demonstrate the ability to proactively anticipate challenges, establish clear tracking mechanisms, drive stakeholder accountability, and execute against aggressive timelines while managing multiple competing priorities.

Key Responsibilities

Own strategic initiatives and complex projects from planning through execution, utilizing strong project management methodologies, governance, and tracking processes.
Develop and maintain project plans, roadmaps, milestones, risk logs, and executive-level status reporting to ensure transparency and accountability.
Identify process inefficiencies, operational gaps, and business risks through data analysis, stakeholder engagement, and workflow assessments.
Lead process improvement initiatives that enhance member experience, agent efficiency, sales effectiveness, and operational performance.
Translate business strategies into executable programs, timelines, implementation plans, and measurable outcomes.
Operate effectively in a fast-paced environment where priorities shift rapidly and business needs often require accelerated delivery and immediate action.
Serve as a trusted partner to executive leadership by providing concise, proactive communication, strategic recommendations, and clear visibility into risks, dependencies, and progress.
Collaborate across Operations, Sales, Marketing, Finance, Technology, and external partners to align priorities and drive successful execution of business initiatives.
Leverage call center and sales operations expertise to identify opportunities for operational improvements, workflow optimization, capacity planning, and performance enhancement.
Anticipate issues before they become problems by proactively identifying risks, developing mitigation plans, and escalating concerns appropriately.
Connect information across multiple programs, initiatives, and stakeholders to provide holistic business insights and recommendations.
Facilitate productive meetings that drive decisions, establish ownership, and produce actionable next steps.
Develop executive-ready communications, presentations, and reporting that effectively translate complex operational concepts into meaningful business outcomes.
Use independent judgment to evaluate complex situations, determine the best course of action, and execute with minimal supervision.

Use your skills to make an impact

Required Qualifications

3+ years of experience in call center, contact center, sales operations, customer service operations, or a related operational environment.
Experience managing multiple concurrent, high-priority projects or initiatives with competing deadlines and stakeholders.
3+ years of experience leading cross-functional initiatives involving business transformation, operational readiness, process improvement, or program delivery.
Experience communicating project updates, recommendations, risks, and business outcomes to senior leaders or executive stakeholders.
Experience analyzing operational data to identify trends, root causes, performance gaps, and process improvement opportunities.
Experience independently identifying and resolving complex operational issues in a fast-paced, cross-functional environment.
Experience influencing cross-functional stakeholders and driving initiatives to completion without direct reporting authority.

Preferred Qualifications

PMP certification or 4+ years of advanced project or program management experience.
4+ years of sales experience within the healthcare or health solutions industry.
4+ years of technical experience supporting business operations, systems, platforms, or technology-enabled initiatives.
2+ years of experience working with telephony, IVR, CRM applications, or related contact center technologies.

Additional information

This position will require you to work in Eastern Standard Time (EST) hours.

This position may require travel up to 4 times year.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-03-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

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More about this job

Skills

Sales
Strategic planning
Decision making
Project management
Communication skills
Data analysis
Stakeholder management
Workflow
Process improvement
Presentation skills
Reporting
Customer service
PMP
Program management

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