Jobs in the United States

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Added 5 mins ago
Clinical Testing Automation Analyst
Highmark Health
Oklahoma City, OK
Collaborate with cross-functional teams on technology development projects, contributing to various stages of the technology delivery lifecycle, leveraging diverse technology skills and…
Added 5 mins ago
Finance Analyst - South Central District (Entry Level)
Kiewit
Oklahoma City, OK
The Finance Analyst is an entry level role focused on supporting a project in accounting and finance related functions. Each project at Kiewit is run like a small business, with the Finance…
Added 5 mins ago
Lead Product Owner
Humana
Oklahoma City, OK
Collaborate with business, operations, compliance, technology, and other cross-functional partners throughout the product development lifecycle.
Added 5 mins ago
C
AI Data Engineer
Cognizant
Oklahoma City, OK
- $100,000 to $115,000 USD / year
Review, validate, test, debug, and optimize AI-generated code while applying engineering best practices throughout the software development lifecycle.
Added 5 mins ago
C
AI Data Engineer
Cognizant
Oklahoma City, OK
- $100,000 to $115,000 USD / year
Review, validate, test, debug, and optimize AI-generated code while applying engineering best practices throughout the software development lifecycle.
Added 5 mins ago
Clinical Informaticist
Intermountain Health
Oklahoma City, OK
…mission and vision. The position is responsible to perform workflow and system analysis and functional design for software development / configuration activities associated with clinical…
Added 17 mins ago
Clinical Testing Automation Analyst
Highmark Health
Madison, WI
Collaborate with cross-functional teams on technology development projects, contributing to various stages of the technology delivery lifecycle, leveraging diverse technology skills and…
Added 17 mins ago
Lead Product Owner
Humana
Madison, WI
Collaborate with business, operations, compliance, technology, and other cross-functional partners throughout the product development lifecycle.
Added 18 mins ago
C
AI Data Engineer
Cognizant
Madison, WI
- $100,000 to $115,000 USD / year
Review, validate, test, debug, and optimize AI-generated code while applying engineering best practices throughout the software development lifecycle.
Added 18 mins ago
C
AI Data Engineer
Cognizant
Madison, WI
- $100,000 to $115,000 USD / year
Review, validate, test, debug, and optimize AI-generated code while applying engineering best practices throughout the software development lifecycle.
Added 18 mins ago
Clinical Informaticist
Intermountain Health
Madison, WI
…mission and vision. The position is responsible to perform workflow and system analysis and functional design for software development / configuration activities associated with clinical…
Added 18 mins ago
Managing Director & Chief Operating Officer, US Equipment Finance
BMO Financial Group
Milwaukee, WI
Employee engagement, team development, and project execution.
Added 29 mins ago
BA
Content Creation and Communications Operations
Brown And Caldwell
Lakewood, CO
- $31,533 USD / year
…routine tasks and assignments involving research, managing workflow, developing documentation and performing material…
Added 36 mins ago
Global Health Economics & Outcomes Research Lead
Abbott
Lake Forest, IL
Career development with an international company where you can grow the career you dream of.
Added 37 mins ago
Manager Digital Commerce Merchandising
Walgreens
Deerfield, IL
…staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the…
Added 37 mins ago
Senior Manager, Maintenance - Bus
Chicago Transit Authority
Chicago, IL
Manages and directs the development, implementation, and monitoring of the Authority’s Bus Maintenance programs within assigned area. Performs and reviews inspections and inspection logs,…
Added 37 mins ago
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System Director Revenue Cycle Performance & Transformation
Rush University Medical Center
Chicago, IL
- $63.1 to $106.01 USD / hour
…oversight of Revenue Cycle performance improvement, analytics, project management, process improvement, and KPI governance activities. This role leads managers responsible for Revenue Cycle…
Added 1 hour ago
CA
Project Manager II - Streets Division - San Francisco Municipal Transportation Agency (5504)
City and County of San Francisco
San Francisco, CA
- $228,124 to $245,570 USD / year
Establishes standards and procedures for project documentation, reporting, and workflow tracking.
Added 1 hour ago
Director, SAP Record-to-Report (RTR)
SanDisk
Milpitas, CA
Enforce Corporate Approval Requirements (CAR) and Delegation of Authority thresholds within SAP workflow and approval design.
Added 1 hour ago
Coding Operations Education Consultant WFH
HCA Healthcare
Salt Lake City, UT
…responsible for assisting in the efficient and effective design, development, and delivery of all coding operations education components for Physician Services - Clinical Service Group. The…
Added 1 hour ago
Learning Content Designer
Intuitive
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Evaluate learning content using qualitative and quantitative methods to drive design/development improvements and workflow efficiencies
Added 2 hours ago
Wealth Relationship Manager Program SAFE Act - Hastings-On-Hudson
Citigroup
Hastings on Hudson, NY
…Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter…
Added 2 hours ago
NL
Program Associate
NYU Langone Medical Center
New York, NY
- $43,656.26 to $53,424 USD / year
Moderate Project Support Uses judgment to provides project/program support while prioritizing own work to a supervisor, department, or organizational unit in the preparation, analyses and…
Added 3 hours ago
RH
Commercial Litigation Legal Assistant
Robert Half
Portland, OR
- $75,000 to $105,000 USD / year
Supportive and collegial culture focused on employee development, mentorship, and long-term career growth.
Added 3 hours ago
Coding Operations Education Consultant WFH
HCA Healthcare
Overland Park, KS
…responsible for assisting in the efficient and effective design, development, and delivery of all coding operations education components for Physician Services - Clinical Service Group. The…

Humana

Channel Development Lead

Washington, DC, United States

$115,200 - $158,400 per year

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Job details

Pay: $115,200 - $158,400 per year
Working hours: 40 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

Become a part of our caring community

With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

The Channel Development Lead defines the sales product strategy for single or multiple lines of business targeting specific markets and/or business segments. The Channel Development Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

The Channel Development Lead is responsible for driving sales program effectiveness through strategic planning, operational excellence, and data-driven decision-making. This role develops key performance indicators to improve sales performance, optimize operational efficiency, and support market growth and retention initiatives. The ideal candidate combines strong strategic thinking with exceptional execution skills, thriving in fast-paced environments where urgency, accountability, and results are critical.

This position serves as a trusted advisor to business leaders and executives, providing actionable insights, identifying operational risks and process gaps, and driving cross-functional initiatives from concept through implementation. The Channel Development Lead must possess strong project management capabilities, executive-level communication skills, and experience supporting complex call center or sales operations environments.

The successful candidate will demonstrate the ability to proactively anticipate challenges, establish clear tracking mechanisms, drive stakeholder accountability, and execute against aggressive timelines while managing multiple competing priorities.

Key Responsibilities

Own strategic initiatives and complex projects from planning through execution, utilizing strong project management methodologies, governance, and tracking processes.
Develop and maintain project plans, roadmaps, milestones, risk logs, and executive-level status reporting to ensure transparency and accountability.
Identify process inefficiencies, operational gaps, and business risks through data analysis, stakeholder engagement, and workflow assessments.
Lead process improvement initiatives that enhance member experience, agent efficiency, sales effectiveness, and operational performance.
Translate business strategies into executable programs, timelines, implementation plans, and measurable outcomes.
Operate effectively in a fast-paced environment where priorities shift rapidly and business needs often require accelerated delivery and immediate action.
Serve as a trusted partner to executive leadership by providing concise, proactive communication, strategic recommendations, and clear visibility into risks, dependencies, and progress.
Collaborate across Operations, Sales, Marketing, Finance, Technology, and external partners to align priorities and drive successful execution of business initiatives.
Leverage call center and sales operations expertise to identify opportunities for operational improvements, workflow optimization, capacity planning, and performance enhancement.
Anticipate issues before they become problems by proactively identifying risks, developing mitigation plans, and escalating concerns appropriately.
Connect information across multiple programs, initiatives, and stakeholders to provide holistic business insights and recommendations.
Facilitate productive meetings that drive decisions, establish ownership, and produce actionable next steps.
Develop executive-ready communications, presentations, and reporting that effectively translate complex operational concepts into meaningful business outcomes.
Use independent judgment to evaluate complex situations, determine the best course of action, and execute with minimal supervision.

Use your skills to make an impact

Required Qualifications

3+ years of experience in call center, contact center, sales operations, customer service operations, or a related operational environment.
Experience managing multiple concurrent, high-priority projects or initiatives with competing deadlines and stakeholders.
3+ years of experience leading cross-functional initiatives involving business transformation, operational readiness, process improvement, or program delivery.
Experience communicating project updates, recommendations, risks, and business outcomes to senior leaders or executive stakeholders.
Experience analyzing operational data to identify trends, root causes, performance gaps, and process improvement opportunities.
Experience independently identifying and resolving complex operational issues in a fast-paced, cross-functional environment.
Experience influencing cross-functional stakeholders and driving initiatives to completion without direct reporting authority.

Preferred Qualifications

PMP certification or 4+ years of advanced project or program management experience.
4+ years of sales experience within the healthcare or health solutions industry.
4+ years of technical experience supporting business operations, systems, platforms, or technology-enabled initiatives.
2+ years of experience working with telephony, IVR, CRM applications, or related contact center technologies.

Additional information

This position will require you to work in Eastern Standard Time (EST) hours.

This position may require travel up to 4 times year.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-03-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

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More about this job

Skills

Sales
Strategic planning
Decision making
Project management
Communication skills
Data analysis
Stakeholder management
Workflow
Process improvement
Presentation skills
Reporting
Customer service
PMP
Program management

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