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Added 1 min ago
TS
Part-Time Lead Sales Associate
The Salvation Army Central Territory
Walled Lake, MI
- $16.73 to $21 USD / hour
- Part-time
…in our community. We're seeking a dedicated Lead Store Sales Associate to support our store management team. This role is vital in maintaining efficient store operations, providing…
Added 1 min ago
TS
Full-Time Lead Sales Associate
The Salvation Army Central Territory
Rochester Hills, MI
- $16.73 to $21 USD / hour
- Full-time
…in our community. We're seeking a dedicated Lead Store Sales Associate to support our store management team. This role is vital in maintaining efficient store operations, providing…
Added 2 mins ago
L(
Global Head of Solutions Architecture, General Assembly
LHH (Global)
United States
- $115,000 to $155,000 USD / year
● Understand the technical capabilities and implementation considerations of leading AI platforms, including Microsoft Copilot, Azure AI services, OpenAI, and other relevant enterprise AI…
Added 3 mins ago
Precision Agriculture Research Associate *Havre, MT*
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Added 3 mins ago
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Added 4 mins ago
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Added 4 mins ago
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Added 4 mins ago
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Orlando, FL · Ste 3110 Austin, TX · IA · NY · Seaside Plaza 201 S. Orange Avenue Suite 940 Orlando, FL · Suite 600 Philadelphia, PA · 10733 Sunset Office Drive Suite 215 St. Louis, MO · 400 North Tampa Street Suite 925 Tampa, FL
The Digital Design Manager is responsible for leading the implementation and management of drawing production processes across all disciplines throughout the organization. The Digital…
Added 6 mins ago
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Added 6 mins ago
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Added 8 mins ago
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State Product Associate - Remote
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Remote, United States
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Added 9 mins ago
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Added 9 mins ago
State Product Associate - Remote
CSAA Insurance Services, Inc.
AZ · SC · LA · CA · WA · VA · UT · TX · TN · PA · OR · OK · OH · MI · NY · WV · NJ · MO · MA · WI · NH · NM · NV · KS · NC · MT · AR · MD · DE · RI · KY · MS · IN · AL · IL · ID · DC · CO · FL · IA · NE · Colorado Springs, CO · SD · CT · MN
R8081 State Product Associate - Remote (Open)
Added 10 mins ago
Financial Advisor - Norwell, MA - Market 13, Region 196
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…with existing clients by reviewing investment strategies and implementation recommendations. Financial advisors earning potential is reflective of their performance.What characteristics…
Added 12 mins ago
UH
Mortgage Servicing Systems Analyst
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West Valley City, UT
- $22.51 to $29.45 USD / hour
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Added 12 mins ago
IT Support Technician
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Added 12 mins ago
Immediate: Paraeducator Level II, Special Education Itinerant, 6.5hrs/10mos, Roscoe Nix ES, Ad Closes 11/13/26
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…of Montgomery County Public Schools. Ability to assist with implementation of the instructional program and to participate in monitoring and ensuring appropriate student behavior. Ability…
Added 12 mins ago
Supply Chain and Engineering Consulting - Logistics & Fulfillment (JTG) Manager
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…success in their supply chains. Through leadership development, associate engagement, and improved operational execution, our clients can lower operating costs, retain talented workforces,…
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Added 13 mins ago
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…affected items, reviewers, approvers, training impacts, and implementation details. Check templates, formatting, required fields, revisions, references, and legibility before…
Added 13 mins ago
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Added 14 mins ago
Material Distribution Specialist -Procedural Area - 11:00pm-7:30am
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…able to identify different sourcing options/methodologies. Associate must be able to discern between and react accordingly based on product acquisition model when issues…
Added 15 mins ago
Safety Manager - Mission Critical
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Bachelor's or Associate degree in a safety-related field, or an equivalent combination of education, training, and experience
Added 15 mins ago
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Clinical Registered Nurse II (Centra Specialty, Every Other Weekend, WEO PRN)
Centra Health
Lynchburg, VA
- $32.92 to $51.02 USD / hour
Contributes to development or implementation of methods to improve quality care in areas identified as deficient by quality improvement data studies.
Added 15 mins ago
TF
Sr. Engineer - Cloud Infrastructure, Thrivent Asset Management
Thrivent Financial for Lutherans
Minneapolis, MN
- $114,470 to $154,871 USD / year
Participate in product planning and implementation. Helps team to understand and decompose work

Closed listing

Humana

Channel Development Lead

Topeka, KS, United States

$115,200 - $158,400 per year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $115,200 - $158,400 per year
Working hours: 40 hours per week
Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Become a part of our caring community

With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

The Channel Development Lead defines the sales product strategy for single or multiple lines of business targeting specific markets and/or business segments. The Channel Development Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

The Channel Development Lead is responsible for driving sales program effectiveness through strategic planning, operational excellence, and data-driven decision-making. This role develops key performance indicators to improve sales performance, optimize operational efficiency, and support market growth and retention initiatives. The ideal candidate combines strong strategic thinking with exceptional execution skills, thriving in fast-paced environments where urgency, accountability, and results are critical.

This position serves as a trusted advisor to business leaders and executives, providing actionable insights, identifying operational risks and process gaps, and driving cross-functional initiatives from concept through implementation. The Channel Development Lead must possess strong project management capabilities, executive-level communication skills, and experience supporting complex call center or sales operations environments.

The successful candidate will demonstrate the ability to proactively anticipate challenges, establish clear tracking mechanisms, drive stakeholder accountability, and execute against aggressive timelines while managing multiple competing priorities.

Key Responsibilities

Own strategic initiatives and complex projects from planning through execution, utilizing strong project management methodologies, governance, and tracking processes.
Develop and maintain project plans, roadmaps, milestones, risk logs, and executive-level status reporting to ensure transparency and accountability.
Identify process inefficiencies, operational gaps, and business risks through data analysis, stakeholder engagement, and workflow assessments.
Lead process improvement initiatives that enhance member experience, agent efficiency, sales effectiveness, and operational performance.
Translate business strategies into executable programs, timelines, implementation plans, and measurable outcomes.
Operate effectively in a fast-paced environment where priorities shift rapidly and business needs often require accelerated delivery and immediate action.
Serve as a trusted partner to executive leadership by providing concise, proactive communication, strategic recommendations, and clear visibility into risks, dependencies, and progress.
Collaborate across Operations, Sales, Marketing, Finance, Technology, and external partners to align priorities and drive successful execution of business initiatives.
Leverage call center and sales operations expertise to identify opportunities for operational improvements, workflow optimization, capacity planning, and performance enhancement.
Anticipate issues before they become problems by proactively identifying risks, developing mitigation plans, and escalating concerns appropriately.
Connect information across multiple programs, initiatives, and stakeholders to provide holistic business insights and recommendations.
Facilitate productive meetings that drive decisions, establish ownership, and produce actionable next steps.
Develop executive-ready communications, presentations, and reporting that effectively translate complex operational concepts into meaningful business outcomes.
Use independent judgment to evaluate complex situations, determine the best course of action, and execute with minimal supervision.

Use your skills to make an impact

Required Qualifications

3+ years of experience in call center, contact center, sales operations, customer service operations, or a related operational environment.
Experience managing multiple concurrent, high-priority projects or initiatives with competing deadlines and stakeholders.
3+ years of experience leading cross-functional initiatives involving business transformation, operational readiness, process improvement, or program delivery.
Experience communicating project updates, recommendations, risks, and business outcomes to senior leaders or executive stakeholders.
Experience analyzing operational data to identify trends, root causes, performance gaps, and process improvement opportunities.
Experience independently identifying and resolving complex operational issues in a fast-paced, cross-functional environment.
Experience influencing cross-functional stakeholders and driving initiatives to completion without direct reporting authority.

Preferred Qualifications

PMP certification or 4+ years of advanced project or program management experience.
4+ years of sales experience within the healthcare or health solutions industry.
4+ years of technical experience supporting business operations, systems, platforms, or technology-enabled initiatives.
2+ years of experience working with telephony, IVR, CRM applications, or related contact center technologies.

Additional information

This position will require you to work in Eastern Standard Time (EST) hours.

This position may require travel up to 4 times year.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-03-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

About employer

More about this job

Skills

Sales
Strategic planning
Decision making
Project management
Communication skills
Data analysis
Stakeholder management
Workflow
Process improvement
Presentation skills
Reporting
Customer service
PMP
Program management

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