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CM
Supervisor, Operations
Centene Management Company LLC
Remote, United States
- $56,200 to $101,000 USD / year
…processing staff and provides hiring, training, evaluation, development and performance management. Monitors and directs workflow to ensure timely and accurate processing to meet…
Added 1 min ago
SO
HEALTH INFORMATION ASSOCIATE
State of Illinois
Chester, IL
- $4,407 to $6,135 USD / month
Class Title: HEALTH INFORMATION ASSOCIATE - 18045
Added 3 mins ago
J
Senior Accounts Payable Specialist
Remote, United States
- $65,000 to $70,000 USD / year
Review, code, and process vendor invoices and purchase orders, ensuring appropriate approvals and supporting documentation.
Added 8 mins ago
M
EHS Campus Manager
Microsoft
AZ · Phoenix, AZ · Phoenix
- $77,800 to $169,900 USD / year
…As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity &…
Added 8 mins ago
Registered Nurse (RN)- Community Hospice
Genesis Health System
United States
…extends this care beyond the patient’s journey, helping families process loss and find a path…
Added 10 mins ago
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Data Center Critical Environment Technician Manager
Microsoft
WA · Quincy, WA · Quincy
- $75,400 to $185,300 USD / year
…As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity &…
Added 10 mins ago
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Critical Environment Technician Manager (Night Shift)
Microsoft
WA · Wenatchee, WA · Wenatchee
- $75,400 to $185,300 USD / year
…As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity &…
Added 11 mins ago
Clinical Nurse Coordinator
Purposelink Recruitment
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Patient & Administrative Support: Answer phones, schedule appointments, process exiting patients, and maintain accurate filing of patient records.
Added 11 mins ago
Operations Manager/Registered Nurse
Purposelink Recruitment
Keene · Keene, NH
Lead recruitment, onboarding, training, development, and retention initiatives for clinical and non-clinical staff.
Added 12 mins ago
Coordinator, Patient
Lifepoint Health
Conroe, TX
Provides pertinent feedback to the interdisciplinary treatment team regarding patient response to treatment interventions that assists in the development and revision of the treatment plan.
Added 13 mins ago
REGISTERED NURSE - OUTPATIENT MENTAL HEALTH (BHIP)
Veterans Affairs, Veterans Health Administration
Togus, ME
Added 13 mins ago
Registered Nurse - Intensive Community Mental Health Recovery (ICMHR)
Veterans Affairs, Veterans Health Administration
Togus, ME
Added 13 mins ago
Registered Nurse - DEPUTY ASSOCIATE DIRECTOR FOR PATIENT CARE SERVICE
Veterans Affairs, Veterans Health Administration
Togus, ME
Added 13 mins ago
Community Health Coordinator
Northern Light Health
Pittsfield, ME
The Project Coordinator works with the Program Director to assist in the development, implementation and management of the Healthy SV Coalition’s work plan, specific to youth substance…
Added 13 mins ago
Process Improvement Specialist
Northern Light Health
Ellsworth, ME
The Process Improvement Specialist as a central function of Patient Safety manages, organizes, coordinates, supports, and participates in process and performance measurement and improvement…
Added 16 mins ago
Nursing Assistant/Home Health Aide Instructor
Inver Hills Community College
United States
Added 16 mins ago
Human Resources Specialist 2 - Human Resources Business Partner
St. Cloud State University
United States
…information, provides assistance and information for use in the development of a strike plan, and researches and compiles classification and compensation information to respond to equity…
Added 19 mins ago
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Manager, Career Technical Training
MTC
Waimanalo, HI
- $58,000 to $63,000 USD / year
Associate degree and three years related experience required, two of which should be in a supervisory capacity. Bachelor’s degree preferred. Excellent written and verbal communications…
Added 19 mins ago
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Site Lead
Cayuse Holdings
Wahiawa, HI
- $100,000 to $110,000 USD / year
Identify procedural gaps and recommend process improvements or corrective actions.
Added 19 mins ago
AN
Associate, Employee Experience and Employee Listening
American National Red Cross
Remote, United States
- $85,000 to $95,000 USD / year
Seeking a strategic, people-centered Associate, Employee Experience (EX) and Employee Listening to help enhance the employee journey at the American Red Cross. This role supports the…
Added 20 mins ago
AF
Safety Specialist B
Alaka'ina Foundation Family of Companies
Kaua'i, HI
- $36.31 USD / hour
Associate's degree or equivalent through fundamental certificates in the Environmental, Health and Safety field. (Job related experience may be substituted for education.)
Added 25 mins ago
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Cybersecurity Development Program Associate
UnitedHealth Group
Eden Prairie, MN
- $60,200 to $107,400 USD / year
The Cybersecurity Development Program (CsDP) is a global talent development program designed to cultivate enterprise talent in support of the security talent needs. This program includes a…
Added 26 mins ago
Production Associate - Mat Roller - 2nd Shift
Cintas
Hammond, IN
Cintas is seeking a Production Associate – Mat Roller support the Rental Division. The Mat Roller is responsible for evaluating the quality of cleaned customer floor mats, then safely…
Added 27 mins ago
Senior Digital Product Manager, Guest Engagement
CHN Choice Hotels International Services
United States
Drive product development by actively participating in the agile software development process, representing the business and the voice of the Guest, agent, and Owner in daily standups,…
Added 30 mins ago
Distribution Center - Area Supervisor
HOME DEPOT U.S.A., INC.
United States
…team goals. This role is responsible for hiring, evaluation, development, discipline, and termination of hourly associates. This role has management responsibilities for 20 to 30 hourly…

Closed listing

Humana

Channel Development Lead

Boise, ID, United States

$115,200 - $158,400 per year

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Pay: $115,200 - $158,400 per year
Working hours: 40 hours per week
Posting language: English
Posted: Oct 30, 2026

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Original job description

Archived listing. The details below describe a past opening.

Become a part of our caring community

With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

The Channel Development Lead defines the sales product strategy for single or multiple lines of business targeting specific markets and/or business segments. The Channel Development Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

The Channel Development Lead is responsible for driving sales program effectiveness through strategic planning, operational excellence, and data-driven decision-making. This role develops key performance indicators to improve sales performance, optimize operational efficiency, and support market growth and retention initiatives. The ideal candidate combines strong strategic thinking with exceptional execution skills, thriving in fast-paced environments where urgency, accountability, and results are critical.

This position serves as a trusted advisor to business leaders and executives, providing actionable insights, identifying operational risks and process gaps, and driving cross-functional initiatives from concept through implementation. The Channel Development Lead must possess strong project management capabilities, executive-level communication skills, and experience supporting complex call center or sales operations environments.

The successful candidate will demonstrate the ability to proactively anticipate challenges, establish clear tracking mechanisms, drive stakeholder accountability, and execute against aggressive timelines while managing multiple competing priorities.

Key Responsibilities

Own strategic initiatives and complex projects from planning through execution, utilizing strong project management methodologies, governance, and tracking processes.
Develop and maintain project plans, roadmaps, milestones, risk logs, and executive-level status reporting to ensure transparency and accountability.
Identify process inefficiencies, operational gaps, and business risks through data analysis, stakeholder engagement, and workflow assessments.
Lead process improvement initiatives that enhance member experience, agent efficiency, sales effectiveness, and operational performance.
Translate business strategies into executable programs, timelines, implementation plans, and measurable outcomes.
Operate effectively in a fast-paced environment where priorities shift rapidly and business needs often require accelerated delivery and immediate action.
Serve as a trusted partner to executive leadership by providing concise, proactive communication, strategic recommendations, and clear visibility into risks, dependencies, and progress.
Collaborate across Operations, Sales, Marketing, Finance, Technology, and external partners to align priorities and drive successful execution of business initiatives.
Leverage call center and sales operations expertise to identify opportunities for operational improvements, workflow optimization, capacity planning, and performance enhancement.
Anticipate issues before they become problems by proactively identifying risks, developing mitigation plans, and escalating concerns appropriately.
Connect information across multiple programs, initiatives, and stakeholders to provide holistic business insights and recommendations.
Facilitate productive meetings that drive decisions, establish ownership, and produce actionable next steps.
Develop executive-ready communications, presentations, and reporting that effectively translate complex operational concepts into meaningful business outcomes.
Use independent judgment to evaluate complex situations, determine the best course of action, and execute with minimal supervision.

Use your skills to make an impact

Required Qualifications

3+ years of experience in call center, contact center, sales operations, customer service operations, or a related operational environment.
Experience managing multiple concurrent, high-priority projects or initiatives with competing deadlines and stakeholders.
3+ years of experience leading cross-functional initiatives involving business transformation, operational readiness, process improvement, or program delivery.
Experience communicating project updates, recommendations, risks, and business outcomes to senior leaders or executive stakeholders.
Experience analyzing operational data to identify trends, root causes, performance gaps, and process improvement opportunities.
Experience independently identifying and resolving complex operational issues in a fast-paced, cross-functional environment.
Experience influencing cross-functional stakeholders and driving initiatives to completion without direct reporting authority.

Preferred Qualifications

PMP certification or 4+ years of advanced project or program management experience.
4+ years of sales experience within the healthcare or health solutions industry.
4+ years of technical experience supporting business operations, systems, platforms, or technology-enabled initiatives.
2+ years of experience working with telephony, IVR, CRM applications, or related contact center technologies.

Additional information

This position will require you to work in Eastern Standard Time (EST) hours.

This position may require travel up to 4 times year.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-03-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

About employer

More about this job

Skills

Sales
Strategic planning
Decision making
Project management
Communication skills
Data analysis
Stakeholder management
Workflow
Process improvement
Presentation skills
Reporting
Customer service
PMP
Program management

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