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Added 2 mins ago
Director - Business Development - Online
Ancora Education
Remote, United States
…strategic recommendations for existing and new partners and program opportunities. This position will define both short and long-term strategic goals concerning business growth and be…
Added 3 mins ago
WR
Concierge
Watermark Retirement Communities, LLC
Rochester, NY
- $18 to $20 USD / hour
We have been a leader in senior housing for over 30 years, but we are not content to rest on our reputation. As a Watermark associate, you will have the opportunity to deploy your talents…
Added 3 mins ago
Sr Accountant - Corporate Accounting and Workflow Optimization
AutoNation Corporate Management, LLC
United States
The associate will report directly to the Corporate Accounting Senior Manager. The associate will interact directly with various corporate, regional and store personnel in the performance…
Added 3 mins ago
Regulatory Review Unit, Senior Associate
New York Life
New York
New York Life’s Regulatory Review Unit within the Corporate Compliance Department is seeking an experienced Senior Associate to manage regulatory reporting, disclosure obligations, and…
Added 4 mins ago
GC
College Recruiter
Grayson College
Denison, TX
- $21.29 to $31.93 USD / hour
…maintain accurate demographic, residency, student-type, pathway, program-interest, test-score, and admission-status data; manage holds and missing items; identify and correct routine…
Added 4 mins ago
PRN Housekeeper
Brookdale Senior Living Inc.
Jacksonville, FL
Base pay in range will be determined by applicant’s skills and experience. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.
Added 4 mins ago
LPN or LVN
Brookdale Senior Living Inc.
Lafayette, LA
Base pay in range will be determined by applicant’s skills and experience. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.
Added 4 mins ago
Caregiver
Brookdale Senior Living Inc.
Jacksonville, FL
Base pay in range will be determined by applicant’s skills and experience. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.
Added 4 mins ago
BS
Part Time- Housekeeper
Brookdale Senior Living Inc.
Brighton, MI
- Part-time
Base pay in range will be determined by applicant’s skills and experience. Temporary associates are not benefits eligible but may participate in the company’s 401(k) program.
Added 8 mins ago
Business Office Manager
Allegro Living, LLC
Rocky Mount, NC
Oversee guest/associate meal program, tracking cash, and preparing deposit to reconcile to daily receipts. Work closely with Dining Services Director to ensure accuracy of monies collected,…
Added 9 mins ago
Tenure-Track Faculty Position in Geotechnical Engineering in the Department of Civil and Environmental Engineering (CEE) and the Cocoziello Institute of Real Estate Innovation
The Pennsylvania State University
United States
…tenure-track position will be filled at the Assistant Professor or Associate Professor level on a 36-week academic year appointment. We seek an exceptional faculty member who can envision…
Added 10 mins ago
Director of Internal Communications, Board Liaison & Events
MedStar Health
Washington, DC
…Hoopla), engagement initiatives, and open houses, to strengthen associate connection and organizational culture. Serving as a key liaison between leadership and staff, the Director fosters…
Added 11 mins ago
CG
SENIOR COOK (FULL TIME)
Compass Group, North America
Monroe, GA
- $16 to $16.5 USD / hour
- Full-time
Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft…
Added 11 mins ago
Automotive Senior Technician
Bridgestone Americas
Columbus, GA
The Senior Technician position requires your talent and technical expertise to diagnose drivability and electrical systems, while using your leadership and mentoring skills in driving a…
Added 11 mins ago
Customer Experience Manager- EdTech
Accenture
Atlanta, GA
…instructor-led delivery, a multi-week upskilling or reskilling program, on-demand learning, an accelerator, or a blend of several different services. They bring expertise in how each…
Added 11 mins ago
Care Manager, Telephonic Nurse
CenterWell
Atlanta, GA
…competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also…
Added 11 mins ago
Channel Development Lead
Humana
Atlanta, GA
The Channel Development Lead is responsible for driving sales program effectiveness through strategic planning, operational excellence, and data-driven decision-making. This role develops…
Added 12 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Atlanta, GA
…eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the…
Added 12 mins ago
Xfinity Sales Associate Blufox Mobile- Wallisville
Blufox Mobile
Houston, TX
· Internal promotions to Lead Sales Associate, Senior Lead, Assistant Manager, and Store Manager
Added 12 mins ago
Innosight Consulting Senior Associate, Strategy & Operations
Huron Consulting Group
Atlanta, GA
Innosight is seeking a Senior Associate to join our Strategy & Operations consulting team. Senior Associates play a critical role in driving client impact by owning significant workstreams,…
Added 12 mins ago
Associate Director, Clinical Outcome Assessments (COA)
Otsuka America Pharmaceutical Inc.
Atlanta, GA
The Associate Director, COA develops and executes the COA strategy for one or more assigned clinical programs, applying qualitative and quantitative methods to support endpoint selection,…
Added 12 mins ago
LHH Recruitment Solutions - Executive Recruiter - Hybrid - Atlanta, GA
The Adecco Group
Atlanta, GA
…day! You will participate in our best-in-class remote training program. The New Colleague Training (NCT) program, is a paid training, that’s very interactive and…
Added 13 mins ago
Asian Equity Sales
HSBC Global Services Limited
New York, NY
We are seeking an Associate Director to join HSBC’s Equity Sales team in New York. The role will focus on servicing institutional clients across the Americas for Asia and EM (Emerging…
Added 14 mins ago
Technical SME
Essintial Enterprise Solutions
Remote, United States
Technical SME is a senior member of the Comcast SME team who supports field technicians on Comcast work while also participating in the decisions that determine site accpetance: which…
Added 15 mins ago
J
RN House Supervisor (Associate Administrator) - Part-Time, Nights
Fishers, IN
- Part-time
The Associate Administrator (RN House Supervisor) serves as the administrative and clinical leader for the hospital during night shift operations, providing oversight and decision-making…

Humana

Channel Development Lead

Dover, DE, United States

$115,200 - $158,400 per year

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Job details

Pay: $115,200 - $158,400 per year
Working hours: 40 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

Become a part of our caring community

With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

The Channel Development Lead defines the sales product strategy for single or multiple lines of business targeting specific markets and/or business segments. The Channel Development Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

The Channel Development Lead is responsible for driving sales program effectiveness through strategic planning, operational excellence, and data-driven decision-making. This role develops key performance indicators to improve sales performance, optimize operational efficiency, and support market growth and retention initiatives. The ideal candidate combines strong strategic thinking with exceptional execution skills, thriving in fast-paced environments where urgency, accountability, and results are critical.

This position serves as a trusted advisor to business leaders and executives, providing actionable insights, identifying operational risks and process gaps, and driving cross-functional initiatives from concept through implementation. The Channel Development Lead must possess strong project management capabilities, executive-level communication skills, and experience supporting complex call center or sales operations environments.

The successful candidate will demonstrate the ability to proactively anticipate challenges, establish clear tracking mechanisms, drive stakeholder accountability, and execute against aggressive timelines while managing multiple competing priorities.

Key Responsibilities

Own strategic initiatives and complex projects from planning through execution, utilizing strong project management methodologies, governance, and tracking processes.
Develop and maintain project plans, roadmaps, milestones, risk logs, and executive-level status reporting to ensure transparency and accountability.
Identify process inefficiencies, operational gaps, and business risks through data analysis, stakeholder engagement, and workflow assessments.
Lead process improvement initiatives that enhance member experience, agent efficiency, sales effectiveness, and operational performance.
Translate business strategies into executable programs, timelines, implementation plans, and measurable outcomes.
Operate effectively in a fast-paced environment where priorities shift rapidly and business needs often require accelerated delivery and immediate action.
Serve as a trusted partner to executive leadership by providing concise, proactive communication, strategic recommendations, and clear visibility into risks, dependencies, and progress.
Collaborate across Operations, Sales, Marketing, Finance, Technology, and external partners to align priorities and drive successful execution of business initiatives.
Leverage call center and sales operations expertise to identify opportunities for operational improvements, workflow optimization, capacity planning, and performance enhancement.
Anticipate issues before they become problems by proactively identifying risks, developing mitigation plans, and escalating concerns appropriately.
Connect information across multiple programs, initiatives, and stakeholders to provide holistic business insights and recommendations.
Facilitate productive meetings that drive decisions, establish ownership, and produce actionable next steps.
Develop executive-ready communications, presentations, and reporting that effectively translate complex operational concepts into meaningful business outcomes.
Use independent judgment to evaluate complex situations, determine the best course of action, and execute with minimal supervision.

Use your skills to make an impact

Required Qualifications

3+ years of experience in call center, contact center, sales operations, customer service operations, or a related operational environment.
Experience managing multiple concurrent, high-priority projects or initiatives with competing deadlines and stakeholders.
3+ years of experience leading cross-functional initiatives involving business transformation, operational readiness, process improvement, or program delivery.
Experience communicating project updates, recommendations, risks, and business outcomes to senior leaders or executive stakeholders.
Experience analyzing operational data to identify trends, root causes, performance gaps, and process improvement opportunities.
Experience independently identifying and resolving complex operational issues in a fast-paced, cross-functional environment.
Experience influencing cross-functional stakeholders and driving initiatives to completion without direct reporting authority.

Preferred Qualifications

PMP certification or 4+ years of advanced project or program management experience.
4+ years of sales experience within the healthcare or health solutions industry.
4+ years of technical experience supporting business operations, systems, platforms, or technology-enabled initiatives.
2+ years of experience working with telephony, IVR, CRM applications, or related contact center technologies.

Additional information

This position will require you to work in Eastern Standard Time (EST) hours.

This position may require travel up to 4 times year.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-03-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

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More about this job

Skills

Sales
Strategic planning
Decision making
Project management
Communication skills
Data analysis
Stakeholder management
Workflow
Process improvement
Presentation skills
Reporting
Customer service
PMP
Program management

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