Jobs in the United States

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Added 11 mins ago
Temporary Associate
Tapestry, Inc.
San Diego, CA
Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs…
Added 12 mins ago
Patient Journey Lead - RN
Jobgether
Remote, United States
…closely with cross-functional teams, you will support compliance, process consistency, and effective program delivery. This is an opportunity to combine your nursing expertise, analytical…
Added 12 mins ago
J
Associate Director, Clinical Scientist
Jobgether
Remote, United States
- $193,000 to $230,000 USD / year
The Associate Director, Clinical Scientist will play a key role in advancing clinical development programs by supporting study execution, clinical data interpretation, and scientific…
Added 15 mins ago
PRODUCT MANAGER
The Home Depot
Atlanta, GA
Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help deliver enterprise products that provide Home Depot customers…
Added 16 mins ago
VP
Mental Health Clinician 18834-2026
Vancouver Public Schools
Vancouver, WA
- $49.76 to $57.46 USD / hour
…education may be invited to participate in the interview/selection process. As part of the selection process, VPS conducts confidential reference checks to include former and present…
Added 16 mins ago
VP
Mental Health Clinician 18833-2026
Vancouver Public Schools
Vancouver, WA
- $49.76 to $57.46 USD / hour
…education may be invited to participate in the interview/selection process. As part of the selection process, VPS conducts confidential reference checks to include former and present…
Added 16 mins ago
VP
Mental Health Clinician 18832-2026
Vancouver Public Schools
Vancouver, WA
- $49.76 to $57.46 USD / hour
…education may be invited to participate in the interview/selection process. As part of the selection process, VPS conducts confidential reference checks to include former and present…
Added 35 mins ago
UG
Registered Nurse RN Clinical Manager
UnitedHealth Group
Sherman, TX
- $73,188 to $109,782 USD / year
…on what it takes to succeed in your role as well as provide development for other roles you may be interested…
Added 43 mins ago
V
Brands Account Manager
Veralto
Remote, United States
- $65,000 to $70,000 USD / year
Training, development, and tuition reimbursement programs.
Added 43 mins ago
WI
(USA) Overnight Stocking Coach, Non-Complex, Management
Walmart Inc.
MN
- $65,000 to $100,000 USD / year
Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate…
Added 43 mins ago
V
Director, Americas Sales
Veralto
Remote, United States
- $170,000 to $185,000 USD / year
Professional onboarding and career development opportunities
Added 43 mins ago
W
Senior Incident Response Engineer
WATTS
North Andover, MA
- $152,000 to $168,000 USD / year
Provide senior technical guidance and escalation support to the Incident Response Associate when investigations require deeper technical expertise.
Added 43 mins ago
Assistant/Associate Director, Schools & Programs
Boston College
Chestnut Hill, MA
Reporting to the Director of Development, the Assistant/Associate Director (AD) will serve as a project manager and content expert to advance key philanthropic priorities across the…
Added 43 mins ago
Assistant/Associate Director, Athletics Leadership Giving
Boston College
Chestnut Hill, MA
The Assistant/Associate Director, Athletics Leadership Giving reports to the Senior Associate Director, Athletics Major & Leadership Giving and is responsible for the solicitation of Boston…
Added 43 mins ago
Financial Advisor
Edward Jones
Salem, MA
A culture of continuous improvement and professional development
Added 43 mins ago
B
Retail Stocking Team Supervisor - Full-Time
Burlington
Dedham, MA
- $17 to $19 USD / hour
- Full-time
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental, and vision coverage including life and disability…
Added 43 mins ago
B
Shortage Control Lead - Full-Time
Burlington
Dedham, MA
- $16 USD / hour
- Full-time
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental, and vision coverage including life and disability…
Added 43 mins ago
B
Seasonal Retail Stocking Associate - Part Time
Burlington
Natick, MA
- $17.25 USD / hour
- Part-time
…nation, join the Burlington Stores, Inc. as a Seasonal Stocking Associate ! Are you looking for a hands-on role in a fast-paced environment? Do you have great organizational skills and work…
Added 43 mins ago
B
Retail Stocking Team Supervisor - Full-Time
Burlington
Natick, MA
- $19.25 to $21.25 USD / hour
- Full-time
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental, and vision coverage including life and disability…
Added 43 mins ago
B
Seasonal Cashier Associate - Part Time
Burlington
Natick, MA
- $17.25 USD / hour
- Part-time
…the customer's needs while getting them through the check-out process quickly and easily, our cashiers are key in helping us provide a world-class shopping experience to our…
Added 43 mins ago
B
Shortage Control Lead - Full-Time
Burlington
Natick, MA
- $18.25 USD / hour
- Full-time
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington's benefits package includes medical, dental, and vision coverage including life and disability…
Added 43 mins ago
Registered Nurse, Ambulatory, Lahey Clinic Peabody, General Internal Medicine, Per Diem
Beth Israel Lahey Health
Peabody, MA
Under the general supervision of the Administrative Director in Collaboration with the Associate Chief of Ambulatory Nursing Practice the Staff Registered Nurse: Ambulatory Care practices…
Added 44 mins ago
Associate, Technical Project Management
Santander US
Wilmington, MA
…objective will be to establish and lead a structured, transparent process for the intake, refinement, prioritization, planning, and execution of Ametros’ strategic…
Added 44 mins ago
Associate Financial Advisor, Rockdale Ave, New Bedford, MA
Santander US
New Bedford, MA
The Associate, Financial Advisor is responsible for helping clients identify financial needs, understand investment objectives, and implement appropriate investment and insurance solutions…
Added 44 mins ago
P
Senior Electrical Engineer
Pfizer
Andover, MA
- $99,200 to $165,400 USD / year
Whether you are involved in the design and development of manufacturing processes for products or supporting maintenance and reliability, engineering is crucial to ensuring customers and…

Humana

Channel Development Lead

Dover, DE, United States

$115,200 - $158,400 per year

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Job details

Pay: $115,200 - $158,400 per year
Working hours: 40 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

Become a part of our caring community

With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

The Channel Development Lead defines the sales product strategy for single or multiple lines of business targeting specific markets and/or business segments. The Channel Development Lead works on problems of diverse scope and complexity ranging from moderate to substantial.

The Channel Development Lead is responsible for driving sales program effectiveness through strategic planning, operational excellence, and data-driven decision-making. This role develops key performance indicators to improve sales performance, optimize operational efficiency, and support market growth and retention initiatives. The ideal candidate combines strong strategic thinking with exceptional execution skills, thriving in fast-paced environments where urgency, accountability, and results are critical.

This position serves as a trusted advisor to business leaders and executives, providing actionable insights, identifying operational risks and process gaps, and driving cross-functional initiatives from concept through implementation. The Channel Development Lead must possess strong project management capabilities, executive-level communication skills, and experience supporting complex call center or sales operations environments.

The successful candidate will demonstrate the ability to proactively anticipate challenges, establish clear tracking mechanisms, drive stakeholder accountability, and execute against aggressive timelines while managing multiple competing priorities.

Key Responsibilities

Own strategic initiatives and complex projects from planning through execution, utilizing strong project management methodologies, governance, and tracking processes.
Develop and maintain project plans, roadmaps, milestones, risk logs, and executive-level status reporting to ensure transparency and accountability.
Identify process inefficiencies, operational gaps, and business risks through data analysis, stakeholder engagement, and workflow assessments.
Lead process improvement initiatives that enhance member experience, agent efficiency, sales effectiveness, and operational performance.
Translate business strategies into executable programs, timelines, implementation plans, and measurable outcomes.
Operate effectively in a fast-paced environment where priorities shift rapidly and business needs often require accelerated delivery and immediate action.
Serve as a trusted partner to executive leadership by providing concise, proactive communication, strategic recommendations, and clear visibility into risks, dependencies, and progress.
Collaborate across Operations, Sales, Marketing, Finance, Technology, and external partners to align priorities and drive successful execution of business initiatives.
Leverage call center and sales operations expertise to identify opportunities for operational improvements, workflow optimization, capacity planning, and performance enhancement.
Anticipate issues before they become problems by proactively identifying risks, developing mitigation plans, and escalating concerns appropriately.
Connect information across multiple programs, initiatives, and stakeholders to provide holistic business insights and recommendations.
Facilitate productive meetings that drive decisions, establish ownership, and produce actionable next steps.
Develop executive-ready communications, presentations, and reporting that effectively translate complex operational concepts into meaningful business outcomes.
Use independent judgment to evaluate complex situations, determine the best course of action, and execute with minimal supervision.

Use your skills to make an impact

Required Qualifications

3+ years of experience in call center, contact center, sales operations, customer service operations, or a related operational environment.
Experience managing multiple concurrent, high-priority projects or initiatives with competing deadlines and stakeholders.
3+ years of experience leading cross-functional initiatives involving business transformation, operational readiness, process improvement, or program delivery.
Experience communicating project updates, recommendations, risks, and business outcomes to senior leaders or executive stakeholders.
Experience analyzing operational data to identify trends, root causes, performance gaps, and process improvement opportunities.
Experience independently identifying and resolving complex operational issues in a fast-paced, cross-functional environment.
Experience influencing cross-functional stakeholders and driving initiatives to completion without direct reporting authority.

Preferred Qualifications

PMP certification or 4+ years of advanced project or program management experience.
4+ years of sales experience within the healthcare or health solutions industry.
4+ years of technical experience supporting business operations, systems, platforms, or technology-enabled initiatives.
2+ years of experience working with telephony, IVR, CRM applications, or related contact center technologies.

Additional information

This position will require you to work in Eastern Standard Time (EST) hours.

This position may require travel up to 4 times year.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-03-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.

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More about this job

Skills

Sales
Strategic planning
Decision making
Project management
Communication skills
Data analysis
Stakeholder management
Workflow
Process improvement
Presentation skills
Reporting
Customer service
PMP
Program management

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