Training and Technical Advisor

Job Title: Training and Technical Advisor

FSLA: FT/Exempt

Location : Central Texas Austin TX Metro Area/Must live in Austin or surrounding areas

The Factory Support Team is a technical support resource focused on diagnostics, product training, warranty support, and consultation. We are seeking a Training and Technical Advisor for our Factory Support Department. This role serves as a technical resource supporting Hugh M. Cunningham sales organization and represents manufacturer brands across plumbing, mechanical, HVAC, water treatment, and hydronic product lines.

Ideal Candidate - The following reflects the skills and experience we value most; candidates are not required to meet every item to be considered.

• Experienced in residential and commercial plumbing service, municipal water and waste equipment, and pump technology
• Familiar with backflow prevention device installation, testing, and repair
• TCEQ backflow prevention assembly tester license preferred, or the ability to obtain one
• Strong critical thinking and diagnostic skills
• Familiar with basic electrical concepts and testing, hydronics, plumbing, irrigation, and HVAC
• Comfortable speaking in front of groups and conducting product training sessions in a well-spoken, professional, and coherent manner; full English proficiency required
• Maintains a professional, customer service-oriented approach in all work
• Able to work independently with little direct daily supervision; self-motivated mentality
• Proficient in Microsoft tools, including Outlook, Word, and PowerPoint

*Note: Because training sessions and jobsite needs vary, start and end times shift from day to day rather than following a fixed 9 to 5 schedule.

Requirements

• Must be able to travel within assigned territory for trainings and jobsite visits; within territory travel approx. 50%
• Ability to perform tasks in outside environments, including heat, cold, noise, and other varying conditions
• High school diploma or equivalent required
• Bilingual Spanish is a plus
• Ability to lift 50 lbs. unassisted
• Valid driver license and clean driving record must be always maintained
• Must pass pre-employment drug screening and background check