Patient Care Coordinator Supervisor

The Patient Care Coordinator (PCC) Supervisor is a working supervisor who assists the PCC Manager in overseeing daily department operations. This position provides leadership and support to PCC staff, coordinates provider scheduling, promotes efficient workflows and consistent departmental performance, and serves as a key communication resource. The PCC Supervisor also performs Patient Care Coordinator duties as needed to maintain workflow continuity, meet scheduling needs, and ensure excellent patient service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Monitor all PCC work areas daily and provide support as needed
• Provide daily work direction and problem-solving support to the PCC team
• Oversee PCC staff scheduling and training
• Facilitate new-hire orientation and assist with staff recruitment
• Conduct PCC staff performance reviews
• Review and approve staff timecards
• Develop and maintain provider schedules and templates
• Monitor and track scheduling and pre-registration discrepancies
• Support PCC scheduling and pre-registration activities
• Provide input for the departmental budget
• Assist with the development of policies and procedures
• Coordinate and conduct monthly PCC staff meetings
• Participate in interdepartmental informational meetings
• Perform additional duties as assigned

SUPPLEMENTAL DUTIES AND RESPONSIBILITIES:

• Remain punctual, reliable, and available for late coverage if applicable
• Maintain a positive and respectful attitude while supporting the clinic’s vision
• Work effectively under pressure in a fast-paced environment
• Maintain a neat and well-groomed professional appearance
• Remain flexible and adapt to changes in work priorities and procedures
• Interact positively with all interdisciplinary team members
• Maintain confidentiality of all information acquired through employment
• Establish and maintain positive working relationships with patients, providers, internal personnel, and personnel from outside facilities
• Follow clinic emergency/safety protocols and attend mandatory meetings
• Abide by clinic protocols, ergonomic recommendations, and OSHA standards
• Adhere to the philosophy and provide comprehensive care according to a patient centered healthcare clinic

Working Conditions:

• Subject to interruptions, imposed deadlines and frequent problem-solving activities
• Standard office environment

Physical Demands:

• Abide by ergonomic recommendations of the position.
• Must possess sight/hearing senses or use prosthetic devices that will enable these senses to function adequately
• Sit for several hours
• Subject to lifting and carrying supplies averaging 15 pounds
• Repetitive motions involving use of phone and keyboard

Qualifications

EDUCATION:

• Minimum: High School Diploma or equivalent
• Desired: Post-secondary education and/or training in a health care setting

EXPERIENCE:

• Minimum: One year in a clinical setting with scheduling and registration experience

KNOWLEDGE:

• Ability to work independently and communicate well with providers
• Excellent verbal and written communication skills
• Knowledge of medical terminology & health care insurance
• Knowledge of PC, Windows, & Microsoft Office
• Ability to multi-task