Patient Care Coordinator

JOB SUMMARY: The primary purpose of this position is to schedule patient appointments, verify and load insurance, and ensure patients are registered in a timely and accurate manner. This position is staffed during clinic hours with support needed with weekend rotation, evening hours, and Urgent Care coverage.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greeting patients in a friendly manner and answer any questions that may arise
• Schedule provider appointments following clinic protocols
• Schedule ancillary appointments including audiology, immunization, & lab
• Verify all patient insurances per protocols
• Verify demographic information, load patient insurance, request required information through pre-registration process, attach appropriate forms, and scan documents as necessary
• Coordinate EMR messages
• Obtain signatures on required forms such as PHI, release of records, and HIPAA
• Receive and process patient same day payments and copays
• Coordinate return to clinic notices
• Adjust provider schedules as needed on a daily basis
• Collaborating with healthcare professionals
• Support evening, weekend rotation, and Urgent Care hours
• Organize and maintain a clean efficient workspace and patient lobby
• Perform other duties as assigned

SUPPLEMENTAL DUTIES AND RESPONSIBILITIES:

• Remain punctual, reliable, and available for late coverage if applicable
• Maintain a positive and respectful attitude while supporting the clinic vision
• Work effectively under pressure in a fast pace environment
• Remain flexible and adapt to changes in work priorities and procedures
• Maintain a neat and well groomed professional appearance
• Work independently using good judgment and prioritization skills
• Attend relevant training sessions and departmental meetings
• Abide by clinic protocols, ergonomic recommendations, and OSHA standards
• Maintain confidentiality of all clinic information acquired through employment
• Establish and maintain positive working relationships with patients, providers, internal personnel and personnel from other facilities
• Adhere to the philosophy and provide comprehensive care according to a patient centered healthcare clinic

WORKING CONDITIONS:

• Subject to interruptions, imposed deadlines and frequent problem-solving activities
• Subject to hostile and emotionally upset patients, staff, and outside agencies
• Standard office environment

PHYSICAL DEMANDS:

• Abide by ergonomic recommendations of the position
• Must possess sight/hearing senses or use prosthetic devices that will enable these senses to function adequately
• Sit for several hours
• Subject to lifting and carrying supplies averaging 25 pounds
• Repetitive motions involving use of phone and keyboard

Qualifications

EDUCATION:

Minimum: High School Diploma or equivalent

Desired: Post-secondary education or training in a health care setting

EXPERIENCE:

Minimum: One year in a customer service oriented position

Desired: Experience in a clinical setting

KNOWLEDGE:

• Ability to work independently and multitask effectively
• Excellent verbal and written communication skills
• Knowledge of medical terminology desired
• Knowledge of health care insurance
• Working knowledge of PC, Windows & Microsoft Office