Coding Supervisor

JOB SUMMARY:

The Coding Supervisor provides leadership and oversight for the coding team, ensuring accuracy, efficiency, and alignment with organizational goals. This fast-paced role requires strong communication and relationship-building skills, sound judgment, the ability to apply complex information, and a strategic, big-picture perspective.

The Coding Supervisor ensures coding operations are efficient, consistent, and compliant with organizational policies, payer requirements, and applicable state and federal regulations. Responsibilities include monitoring financial and operational performance, evaluating productivity and quality, improving workflows, and holding staff accountable for established performance and service expectations.

The Coding Supervisor also serves as a resource for staff and providers, offering guidance on coding practices and documentation requirements. This role conducts provider documentation audits, identifies opportunities for improvement, supports provider education, and collaborates with the Revenue Cycle Manager and other departments to resolve complex issues and advance organizational revenue cycle goals.

This position is primarily remote but requires regular on-site coverage and attendance at in-person meetings. Applicants must reside within commuting distance of Hudson, Wisconsin.

CORE DUTIES AND RESPONSIBILITIES:

• Provides day-to-day leadership, direction, and oversight of coding staff.
• Establish clear performance expectations and hold staff accountable for productivity, quality and accuracy.
• Manage staff PTO request and timecards.
• Lead onboarding, training, cross-training, and ongoing staff development.
• Develop, maintain, and update training materials, workflows, procedures, and reference resources.
• Conduct regular coaching, performance discussions, and annual performance evaluations.
• Partner with the Revenue Cycle Manager on recruitment, hiring, retention, corrective action, and other personnel matters.
• Foster a culture of accountability, collaboration, learning and professionalism.
• Recognize staff performance and identify opportunities to improve engagement, knowledge, and team effectiveness.
• Ongoing Provider education and improvement of provider education.
• Ongoing coder education and auditing.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee coding of new encounters, denial reviews and invalid scrubber edits.
• Serve as an escalation point for the coding team to resolve documentation or charge issues.
• Serve as an escalation point for the coding team to troubleshoot software or technology issues.
• Ensure patient financial policies and procedures are applied consistently and appropriately.
• Monitor and analyze uncoded encounters and redirect work as needed.
• Identify trends, barriers, and opportunities affecting the coding team’s productivity.
• Develop and implement strategies to reduce uncoded encounters.
• Monitor staff productivity and quality metrics and develop improvement plans when performance does not meet expectations.
• Prepare, review, and analyze operational and financial reports to support decision-making and performance improvement.
• Communicate department performance, trends, priorities, and opportunities to the Revenue Cycle Manager and leadership as appropriate.

SUPPLEMENTAL DUTIES AND RESPONSIBILITIES:

• Provide cross-functional support to other Revenue Cycle areas, including insurance follow-up and other billing functions, as operational needs require.
• Assist with special projects, audits, reporting, system testing, and other Revenue Cycle initiatives.
• Maintain confidentiality of patient and organizational information in accordance with HIPAA and organizational policies.
• Perform other duties as assigned.

WORKING CONDITIONS:

• Work is performed in a standard office environment with frequent interruptions and competing priorities.
• Position requires meeting deadlines and addressing complex problem-solving scenarios.
• May involve interaction with upset or difficult patients and situations requiring de-escalation skills.

PHYSICAL DEMANDS:

• Prolonged periods of sitting and computer use.
• Frequent use of phone and keyboard requiring repetitive motion.
• Occasional lifting and carrying of items up to 25 pounds.
• Must be able to effectively communicate and perform job duties with or without reasonable accommodation.

Qualifications

EDUCATION:

Minimum: High School Diploma and Medical Coding Certification

Desired: Post-secondary education and/or five years of experience in a healthcare office setting

EXPERIENCE:

Minimum: 3-5 years in Medical Coding

Desired: 2+ years of leadership in Revenue Cycle

KNOWLEDGE:

• Demonstrated leadership skills with the ability to coach, develop, motivate, and hold staff accountable.
• Strong knowledge of healthcare Revenue Cycle operations.
• Strong analytical skills with the ability to interpret financial and operational data and use findings to improve performance.
• Ability to identify problems, determine root causes, and implement effective solutions.
• Strong organizational skills with the ability to prioritize multiple responsibilities and meet deadlines in a fast-paced environment.
• Knowledge of healthcare billing processes, insurance claims, explanation of benefits, payer guidelines, and patient responsibility.
• Working knowledge of ICD-10 coding and general medical billing practices.
• Proficiency with Microsoft Office, including Excel, and the ability to learn and effectively use healthcare information and practice management systems.
• Strong written and verbal communication skills.
• Ability to communicate effectively with patients, staff, leadership, providers, and other departments.
• Ability to manage sensitive and confidential information appropriately.
• Ability to work independently while maintaining strong communication and collaboration with a remote and in-person team.