Assistant Property Manager

Position Purpose

The Assistant Property Manager supports the Senior Property Manager in running a group of 2 or more affordable housing communities. Based at an assigned community, this role handles day-to-day office operations, resident certifications, rent collection, and resident service, and is in charge on site when the Senior Property Manager is at another property.

The Centralized Leasing team handles lead follow-up, tours, and applications. The Assistant Property Manager supports that team with onsite tours, move ins, and accurate unit information in Yardi Voyager 8, Elise AI, and focuses on keeping current residents housed, recertified, and satisfied. The role requires working knowledge of LIHTC, HUD, and Fair Housing requirements.

The ideal candidate is organized, accurate, and customer focused, and can work independently when the Senior Property Manager is off site.

Candidates must be able to travel between assigned communities as needed.

Essential Responsibilities

Resident Certifications and Compliance

• Prepare move in, annual, and interim certifications, including third party income and asset verifications, under LIHTC, HUD, and other program rules.
• Track recertification due dates, send notices on time, and follow up with residents to collect documents.
• Submit complete files to the Compliance team and Preferred Compliance, and correct files quickly when returned.
• Maintain organized, audit ready resident files, and help prepare for agency and investor audits.
• Follow Fair Housing law, Resident Selection Plans, VAWA, and reasonable accommodation procedures in every resident interaction.

Rent Collection and Office Administration

• Collect and post rent and other payments in Yardi, and prepare deposits.
• Follow up on delinquent accounts, prepare notices, and assist with repayment agreements and eviction paperwork as directed.
• Code invoices and purchase orders for Senior Property Manager approval.
• Maintain accurate resident ledgers, unit status, and reports in Yardi.

Occupancy Support and Resident Relations

• Support the Centralized Leasing team with onsite tours, move in appointments, lease signings, and key handoff.
• Keep unit availability and make ready dates accurate in Yardi, and alert the Senior Property Manager to delays.
• Process move outs, complete move out inspections, and security deposit dispositions.
• Assist with renewals and resident retention, including resident events and communications.
• Respond to resident concerns promptly and professionally, and encourage satisfied residents to post online reviews.

Maintenance Coordination and Safety

• Enter work orders and coordinate with maintenance staff to complete them on time.
• Assist with unit, building, and grounds inspections.
• Complete incident reports and notify the Senior Property Manager right away.
• Follow safety, emergency, and hurricane preparedness procedures.

Collaboration and Other Duties

• Cover office duties at other communities in the group as needed.
• Serve as the onsite lead when the Senior Property Manager is away.
• Maintain regular, punctual attendance.
• Perform other duties assigned by management.

Required Skills, Knowledge and Abilities

Technical and Professional Skills

• Working knowledge of LIHTC, HUD, and Fair Housing requirements.
• Experience completing affordable housing certifications and recertifications.
• Proficiency in Yardi Voyager 8 or similar property management software.
• Experience processing Housing Choice Vouchers (HCV) preferred.
• Strong math skills and attention to detail.
• Proficiency in Microsoft Office, especially Word and Excel.
• Strong customer service and communication skills, and the ability to handle difficult conversations calmly.
• Ability to manage multiple deadlines and work independently.
• Bilingual (English and Spanish) preferred.

Education and Experience

• Minimum 2 years of property management experience, including at least 1 year in affordable housing.
• LIHTC recertification experience required. HUD experience preferred.
• High school diploma or GED required.

Certifications

• Certified Occupancy Specialist (COS) or Tax Credit Specialist (TCS) preferred, or obtained within 12 months of hire.
• Valid Florida driver’s license and reliable transportation required.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Travel between assigned communities may be required.

Disclaimer

The above statements describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for personnel so classified.