Project Manager 2

Job Title: Senior IT Project Manager – Enterprise IT Initiatives Position Overview

Lead complex enterprise IT initiatives supporting IT implementation and maintenance of Call Center solutions. This role offers the opportunity to manage multiple enterprise IT projects, coordinate technical teams and stakeholders, and drive successful project delivery through structured project management practices.

The Senior IT Project Manager will oversee project execution from planning through completion, ensuring initiatives are delivered on time, within budget, and within scope while maintaining quality, productivity, and consistency.

What You'll Do

• Provide enterprise program/project management to ensure projects are completed on time, within budget, and within scope.
• Define project scope, duration, resources, costs, and appropriate approaches to achieve project objectives.
• Manage project scheduling, tracking, issue management, risk management, change management, and status reporting.
• Follow applicable project management and system engineering methodologies based on PMI and SEI CMMI frameworks.
• Utilize project portfolio management tools, including Clarity and Azure DevOps, across projects.
• Plan and coordinate work with IT managers and technical teams.
• Develop and implement project plans, establish deadlines, assign responsibilities, and monitor project progress.
• Prepare project status reports for upper management.
• Independently coordinate project activities and oversee all aspects of project execution.
• Establish project management structures and processes emphasizing quality, productivity, and consistency.
• Direct corrective actions when project performance falls below established objectives.

Required Qualifications

• 5 years of project management experience with Enterprise IT Initiatives.
• 5 years of experience with an equivalent Project Management Methodology based on PMI.
• 5 years of experience with project and portfolio management systems, such as Clarity or Microsoft Project.
• 3 years of Agile experience.
• 10 years of strong leadership and communication skills.
• Thorough understanding of IT Infrastructure Technology and a good understanding of industry-standard IT Infrastructure processes.
• Ability to independently manage project coordination, planning, execution, and completion.
• Strong communication skills to work effectively across all levels of the organization.

Preferred Qualifications

• ITIL Certification.
• PMP Certification.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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