Technology Analyst – Mobile Device Management & Apple Device Operations

Microsoft Intune & Apple MDM Administrator Position Overview

Play a key role in managing and securing enterprise mobile and desktop device infrastructure through Microsoft Intune and Apple device management technologies. This position focuses on end-to-end mobile device lifecycle management, including device enrollment, provisioning, policy configuration, application deployment, update management, troubleshooting, and remote operational support.

The role involves managing day-to-day Intune and Apple device operations, resolving technical issues, maintaining device inventory, and supporting operational transitions.

What You'll Do / Key Responsibilities

• Manage day-to-day Microsoft Intune and Apple device operations.
• Support device enrollment, provisioning, application deployment, and troubleshooting.
• Resolve iOS activation, Wi-Fi, VPN, certificate, and compliance issues.
• Maintain device inventory and manage device replacements and retirement activities.
• Coordinate carrier and vendor escalations.
• Handle operational incidents and customer communications.
• Participate in incumbent knowledge transfer (KT), documentation, and phased takeover activities.

Required Qualifications

• Experience in Microsoft Intune administration and enterprise mobility support.
• Hands-on knowledge of Apple Business Manager (ABM) and iOS/iPadOS device management.
• Experience with Automated Device Enrollment (ADE) and device provisioning.
• Knowledge of device configuration, compliance policies, and application deployment.
• Experience troubleshooting iOS activation, connectivity, and application issues.
• Understanding of mobile device lifecycle management, including onboarding, offboarding, replacement, and retirement.
• Experience with incident, service request, and escalation management.

Preferred Qualifications

• Experience with SIM/eSIM activation and carrier coordination.
• Knowledge of Apple certificates, enrollment tokens, and Apps and Books licensing.
• Familiarity with Microsoft Entra ID fundamentals.
• Experience with mobile inventory and device-user-number mapping.
• Awareness of Smarsh mobile capture.
• Familiarity with ITIL/ITSM processes.

Technical Skills & Certifications

• Microsoft Intune / Microsoft Endpoint Manager.
• Apple Business Manager, Automated Device Enrollment (ADE), and APNs.
• iOS/iPadOS enterprise device support.

Preferred Certifications / Training:

• Microsoft 365 Endpoint Administrator Associate (MD-102).
• Apple Device Support / Apple Deployment and Management training or certification.

Optional Certification:

• ITIL Foundation.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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