Infrastructure Engineer - Intune Platform & Mobile Security

Job Title :Microsoft Intune / MDM Engineer Position Overview

Take ownership of enterprise mobile device management and endpoint security administration, supporting Microsoft Intune, Microsoft Entra ID, and Apple device management integrations. This role focuses on advanced MDM administration, mobile security policy management, complex troubleshooting, and technical escalations while supporting platform improvements and a phased service transition.

What You'll Do / Key Responsibilities

• Administer Microsoft Intune MDM platform and mobile security configurations.
• Manage device compliance, configuration, and app protection policies.
• Troubleshoot Microsoft Entra ID, MFA, and Conditional Access issues.
• Maintain Apple enrollment integrations, certificates, and tokens.
• Resolve complex device enrollment and security incidents.
• Support approved platform changes and technical improvements.
• Coordinate vendor and Smarsh integration escalations.
• Participate in incumbent knowledge transfer, technical documentation, and phased service takeover.

Required Qualifications

• Advanced Microsoft Intune administration and MDM platform support experience.
• Microsoft Entra ID administration experience.
• Hands-on experience with Conditional Access and MFA.
• Experience managing device compliance, configuration, and security policies.
• Knowledge of Mobile Application Management (MAM) and app protection policies.
• Experience with Apple Business Manager and Intune integration.
• Advanced MDM troubleshooting and technical escalation capabilities.

Preferred Qualifications

• Experience with Apple Push Notification service (APNs) certificates and enrollment tokens.
• Knowledge of Intune RBAC and administrator permissions.
• Experience with certificate-based authentication.
• Smarsh capture integration troubleshooting experience.
• Understanding of mobile carrier integration concepts.
• PowerShell and Microsoft Graph knowledge.
• Regulated industry security experience.
• Microsoft 365 Endpoint Administrator Associate (MD-102) certification.
• Microsoft Identity and Access Administrator (SC-300) certification.

Technical Environment

• Microsoft Intune / Microsoft Endpoint Manager
• Microsoft Entra ID
• Conditional Access and MFA
• Apple Business Manager / Automated Device Enrollment (ADE) / APNs
• Mobile Application Management (MAM)
• Microsoft Graph and PowerShell

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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