Remote jobs in the United States

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Added 14 mins ago
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Technical Program Manager, Field
SpaceXAI
Remote, United States
- $164,000 to $210,000 USD / year
We're looking for our first Technical Program Manager to work with our largest enterprise customers and help them adopt SpaceXSI. This is a highly customer-facing role. You'll partner…
Added 14 mins ago
Sr. Project Manager, Marketing
Anaconda, Inc.
Remote, United States
7+ years in B2B marketing campaign management or marketing project management at a software or developer tools company
Added 22 mins ago
Product Manager, Platform Solutions
Advyzon
Remote, United States
We are seeking a Product Manager to drive the strategy, vision, and evolution of our platform solutions, including the integration of artificial intelligence (AI) to enhance user…
Added 1 hour ago
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Senior Offensive Security Engineer
Delinea
Remote, United States
- $150,000 to $175,000 USD / year
…opportunity to work across diverse platforms with a variety of tools and will play a key role as we continually improve our capabilities over time. They’ll work with an established team of…
Added 1 hour ago
Senior Product Designer
Dscout
Remote, United States
AI environments like Claude and Cursor are first-class design tools here. We don’t throw static specs over the fence or get bogged down in alignment decks. Instead, we use AI tooling to…
Added 1 hour ago
SOFTWARE CONFIGURATION MANAGER III
VSolvit
Remote, United States
A Software Configuration Manager is part of a team that manages, automates, and sustains the software configuration and release lifecycle using a wide variety of tools and platforms.…
Added 1 hour ago
PI
Product Manager, AI-Native Prototyping
Porch.com, Inc.
Remote, United States
- $108,800 to $152,300 USD / year
As a Product Manager, AI-Native Prototyping, you will own strategy, discovery, and user experience for your assigned product areas. This is a hands-on role focused on identifying customer…
Added 1 hour ago
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Solutions Architect
SpaceXAI
Remote, United States
- $164,500 to $210,000 USD / year
We're hiring Solution Architects to help the world's best engineering organizations figure out what AI-native software development actually looks like in production. This is a deeply…
Added 1 hour ago
Senior Product Owner
DISA Global Solutions, Inc.
Remote, United States
Demonstrated experience working in Agile product delivery and across the software development lifecycle, including requirements definition, sprint planning, testing, release, and ongoing…
Added 1 hour ago
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Senior Project Manager
QAD, Inc.
Remote, United States
- $150,000 to $165,000 USD / year
We are looking for a consultative, highly strategic Senior Project Manager to lead enterprise-class ERP software implementations across North America. In this role, you will quarterback…
Added 2 hours ago
SC
IT Director
SmartTech Contracting LLC
Remote, United States
- $140,000 to $180,000 USD / year
…(MSI), we unify controls construction (DDC, PLC, SCADA) with software engineering, optimized graphics / UI standards, and program-level…
Added 2 hours ago
SDR Manager
HeroDevs, Inc.
Remote, United States
We're on the lookout for an experienced SDR Manager to lead and grow our global Sales Development team. HeroDevs is the leading provider of Never-Ending Support for sunsetted open source…
Added 2 hours ago
Product Manager - Mobile Platform
Anova
Remote, United States
The Product Manager owns discovery and delivery across a defined product area within the Anova Unify platform. Working closely with a Senior PM or Director, you drive the full product…
Added 2 hours ago
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Engineering Manager (Infrastructure)
Pivotal Health
Remote, United States
- $210,000 to $230,000 USD / year
We're looking for an Engineering Manager to lead our Infrastructure team as we grow. You'll own the infrastructure, deployment pipelines, and reliability behind Pivotal's platform:…
Added 2 hours ago
SC
Senior Automation Project Manager – Critical Infrastructure
SmartTech Contracting LLC
Remote, United States
- $120,750 to $144,637.5 USD / year
…(MSI), we unify controls construction (DDC, PLC, SCADA) with software engineering, optimized graphics / UI standards, and program-level…
Added 2 hours ago
Account Manager, West Coast - Engineered Fastening
Spiralock Corporation
Remote, United States
Proficiency in using CRM software, preferably Salesforce.com, and other sales tools.
Added 2 hours ago
Backend Software Engineer
Sapsol Technologies Inc
Remote, United States
…the team will either hold an initial 30-minute call with the manager, followed by a 1 to 1.5 hour interview with the team, or move straight to a technical interview with the team if the…
Added 3 hours ago
Project Manager, AI Model Enablement and Agentic SDLC (Remote)
CrowdStrike, Inc.
Remote, United States
…programs in a fast-paced environment. As a TechOps AI Project Manager, you will drive the initiatives that bring AI models and agentic development practices into how our technology…
Added 3 hours ago
Backend Software Engineer
Sapsol Technologies Inc
Remote, United States
…the team will either hold an initial 30-minute call with the manager, followed by a 1 to 1.5 hour interview with the team, or move straight to a technical interview with the team if the…
Added 3 hours ago
H
Head of Sales
Harper
Remote, United States
- $225,000 to $325,000 USD / year
You'll work closely with the CEO, Operations (RevOps and deal desk), Finance, Marketing, and our field engineering team, who front much of our technical selling today. You'll lead the…
Added 3 hours ago
Senior Product Manager
Computer Services, Inc.
Remote, United States
Senior Product Manager - Commercial Product Manager (Digital Banking – Niche Commercial Segments)
Added 3 hours ago
Product Manager, Thermal Management Systems (Data Center Liquid Cooling)
Axiom Path
Remote, United States
…environments. The team operates at the intersection of mechanical engineering, product strategy, customer applications, innovation, and…
Added 3 hours ago
Senior Product Manager, App o11y | US | Remote
Grafana Labs
Remote, United States
As a Product Manager at Grafana Labs, you'll develop a vision and strategy for your product domain. You will own your product’s roadmap, collateral, and market research, and you will…
Added 3 hours ago
Product Manager, OTR
WEX Inc
Remote, United States
…shoulder-to-shoulder with senior PMs, UX researchers, designers, and engineering teams, you will serve as an active co-creator of seamless user journeys. In this role, you will leverage…
Added 3 hours ago
I4.0 Technical Product Owner
RTX
Remote, United States
…unit representatives, site leaders, ES centers of excellence, engineering teams, architects, and delivery teams to ensure Connected Factory solutions are aligned to business priorities,…

Closed listing

HSI

Customer Support Manager

Remote, United States

$65,000 to $75,000 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $65,000 to $75,000 USD / year
Posting language: English
Posted: Oct 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Customer Support Manager leads a team of Tier 1 and Tier 2 Customer Support Representatives providing frontline technical support across HSI’s SaaS product portfolio. This role is responsible for the team’s day-to-day performance, including coaching and development, workforce planning, scheduling and coverage, support queues, service levels, quality, customer escalations, and operational efficiency. As a key cross-functional partner, the Customer Support Manager works with Product, Engineering, Implementation, Customer Success, and Quality to resolve customer issues, identify root causes, improve product supportability, and share customer and product feedback. This leader uses support data, customer insights, automation, and AI-enabled tools to strengthen team performance, improve the customer experience, and help the support organization continue to scale effectively. This is a hands-on first-line leadership role for someone who understands SaaS technical support, knows how to lead a high-volume support team, and can balance daily execution with thoughtful continuous improvement. What You’ll Do

Lead, coach, and develop a team of Tier 1 and Tier 2 Customer Support Representatives, providing regular feedback, performance management, career development, and recognition.
Manage day-to-day support operations across phone, email, and case-management channels, including scheduling, staffing coverage, workload allocation, queue management, and service-level performance.
Monitor team performance across key support metrics, including customer satisfaction, response and resolution times, quality, case backlog, productivity, and phone-support measures, using data to guide coaching and operational decisions.
Foster a customer-focused culture of accountability, collaboration, continuous learning, and operational excellence, partnering with Training and Quality to strengthen onboarding, team development, and quality standards.
Serve as the primary escalation point for complex customer issues and high-priority incidents, ensuring timely, professional communication and effective service recovery.
Analyze support cases, customer feedback, and operational trends to identify recurring issues, emerging risks, and opportunities to improve service quality and team efficiency.
Take initiative to investigate recurring or customer-impacting issues, participate in root-cause analysis and post-incident reviews, and partner with Product, Engineering, and Quality on resolution.
Serve as a voice of the customer, translating recurring issues, enhancement requests, usability concerns, and adoption challenges into actionable feedback for Product and other internal teams.
Own and continuously improve support processes, workflows, knowledge resources, and operating procedures to deliver consistent, scalable support across HSI’s SaaS products.
Lead and contribute to departmental initiatives that strengthen team effectiveness, service delivery, customer experience, and operational scalability.
Identify and advance practical opportunities to use AI, automation, and self-service to improve agent productivity, reduce customer effort, and increase operational efficiency.
Use support metrics, workforce capacity, customer demand, and operational trends to identify risks and opportunities and communicate recommendations to leadership.

Requirements

3+ years of progressive experience in customer support or technical support within a SaaS, software, or technology environment.
1+ years of people-management experience leading, coaching, and developing a frontline customer or technical support team.
Experience managing support operations, including ticket/case queues, customer escalations, SLAs, staffing coverage, and performance KPIs.
Demonstrated experience using support metrics and operational trends to manage performance, identify issues, and guide decisions.
Proven ability to coach employees, set clear expectations, address performance concerns, and build team capability.
Strong problem-solving and judgment, with the ability to identify recurring issues, investigate root causes, and coordinate solutions across teams.
Strong written and verbal communication skills, including the ability to communicate effectively with both technical and nontechnical audiences.
Bachelor’s degree in a related field or an equivalent combination of education and relevant experience.

Preferred Qualifications

Experience leading support across multiple SaaS products or a complex software portfolio.
Familiarity with customer support platforms such as Salesforce, Zendesk, Freshdesk, or similar systems.
Experience leading support-process improvements, departmental initiatives, or cross-functional problem resolution.
Familiarity with AI, automation, or self-service tools used to improve support operations and customer experience.

Benefits

Fully Remote Work: Work where you’re most productive. We trust you to deliver results.
Generous PTO: Take time to recharge with paid time off that supports work-life balance.
Career Growth: Enjoy unlimited access to our Learning & Development library, including HSI’s own LMS content.
Comprehensive Benefits: Medical, dental, vision, and mental health coverage to support your overall well-being.
401(k) Match: Build toward your future with a generous $1-for-$1 company match.
Competitive Compensation: This position has an annual salary range of $65,000–$75,000. Placement within the range will depend on experience, qualifications, and other business considerations.

Application Process: To ensure a fair and consistent hiring process, all candidates must apply through our online application system. Due to the volume of applications we receive, we are unable to respond to individual inquiries regarding application status or consideration for the role. Candidates whose qualifications closely match our requirements will be contacted directly by our recruiting team.

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