System and Desktop Administrator
Location
US-OH-Columbus
Category
IT
Position Type
Full-Time
Location Type
Hybrid
Why E2 Optics?
Join our team and shape the future of connectivity:
System and Desktop Administrator at E2 Optics!
Are you ready to elevate your career with an award-winning, Woman-Owned technology integrator that's leading the charge in the data center revolution? E2 Optics is one of the fastest-growing and most stable companies at the core of the tech industry-powering the infrastructure behind AI, cloud computing, and the innovations of tomorrow.
At E2 Optics, you will work with cutting-edge systems in some of the most advanced environments in the world. We invest in your growth through hands-on experience, industry certifications, and leadership opportunities that put you in charge of teams and outcomes. Collaboration is in our DNA-we believe in lifting each other up, mentoring with purpose, and celebrating every win.
If you're looking to be part of something meaningful, fast-moving, and future-focused, your next opportunity is here. Join one of America's largest and fastest-growing tech integrators and help us shape what's next.
What You'll Do
Working as a member of the Information Technology team, the System and Desktop Administrator is primarily responsible for enhancing and maintaining a good end user experience through managing the Helpdesk. The Administrator will help establish guidelines and procedures following Best Practices using clearly defined procedures and policies, in-person instruction, and overall guidance so that s/he may be successful in their position.
- Safety is E2 Optics' number one Core Value. All employees are expected to follow safe work practices, as well as adhere to company and client worksite safety policies and procedures.
- Promotes company Core Values to foster and safeguard family-centric culture.
- Manage PC setup and deployment for new employees using department standard processes.
- Identify, diagnose, and resolve problems for users of personal computer software and hardware,E2 Optics network, the Internet, and other E2 Optics technology services; communicate solutions to end-users through the Helpdesk system.
- Provide support during and after-hours for remote users.
- Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems and replace defective components when necessary.
- Train people in computer system use.
- The individual in this role should be able and willing to travel as required by E2 Optics.
What We Are Looking For
- High school diploma or GED required.
- Associates degree preferred
- At least 1 year of progressive experience in a technology field.
- Experience in hardware, software, network troubleshooting, basic operating system functionality or equivalent training and or education is required.
- Demonstrated ability to focus on the objectives while providing instruction and remain calm.
- Customer Service experience preferred
- Ability to research solutions or information regarding technical issues.
- Communication skills
- This position requires handling confidential information in an appropriate manner.Customer interactions must be handled with diplomacy and tact.
- The Administrator must be able to gauge the customer's technical ability and communicate with them in appropriate technical or non-technical language in a professional manner
What We Offer
Competitive pay
Opportunities for professional development and career growth.
BICSI training facilities
A supportive and inclusive work environment.
Health, dental, and vision insurance.