IT Support Technician

HR PATH GROUP

The HR Path Group, a global player in HR consulting, assists its customers in their HR transformation projects, both on the human and tools aspects (HRIS). We intervene in Europe, America and Asia-Pacific, for our large accounts and SME customers, in order to offer them a global support in the development of their HR strategy.

Advise to Run ! HR Path, Global Leader in HR solutions

• ADVISE: We support our customers in the transformation of their HR function, through a redefinition of their HR organization and their HRIS digitalization

• IMPLEMENT: As a partner of the main editors of the market, we carry out technical and functional implementation projects of all HRIS solutions (SaaS or On-Premise)

• RUN: Thanks to our global payroll expertise, we offer our clients several levels of payroll outsourcing

YOUR MISSIONS

As an IT Support Technician, you will work with the Group's dedicated IT helpdesk to provide assistance, support, and operational readiness for their systems.

Your main responsibilities will include:

• Ensure operational readiness of user environments
• Onboarding/offboarding (PC preparation, delivery and stock management)
• Knowledge of Microsoft 365, Active Directory, Intune, Entra
• Ensure operating systems are functioning properly
• Diagnose hardware/software IT malfunctions
• Provide technical assistance and training to users
• Manage incidents and user requests in Canada and internationally (USA, Europe, etc.)
• Write technical documentation for users
• Occasional travel required (once every 3 months)

YOUR PROFILE

We are looking for an autonomous, versatile support professional with a strong team ethic:

• You have at least one prior experience in a similar role
• You have a strong interest in systems and applications
• You are familiar with Apple and Mac environments
• You possess analytical and synthesis skills
• You are autonomous and versatile
• You have network knowledge
• You enjoy working in an international environment: understanding French would be a strong asset
• You are recognized for your communication and organizational skills, as well as your team spirit
• You are eager to join a professional and supportive team that will help you grow your skills

WHAT WE OFFER

• A stimulating work environment at the heart of an entrepreneurial and international culture

• A transversal approach to our activities, which encourages teamwork and excellence

• Numerous opportunities for advancement (horizontal, vertical and international mobility)

• Annual salary increases on the anniversary date to reward performance

• Multiple training opportunities (internal university, certifications)

• Certified Happy at Work, we offer a good life balance with telecommuting possibilities

• A friendly work environment (quarterly team activities, annual international seminar)

See you soon at HR Path !