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Project Manager
360 Fire & Flood
Trafford, PA
…exceptional customer experiences, maintain strong relationships, and support overall business objectives. Success in this role requires strong leadership, organization, communication, and…
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After School Program Lead Staff, Mon.-Fri. 2pm-6pm
Boys & Girls Club of Worcester Inc
Worcester, MA
- $16 to $18.5 USD / hour
The Boys & Girls Club of Worcester is looking for a School Age Child Care Lead Staff member to help create a fun, safe, and engaging after-school experience for children ages 5-13. This is…
Added 1 min ago
Administrative Support Clerk - JCCC
State of Missouri
Jefferson City, MO
- Serves as a lead worker, providing guidance, direction, and training to other clerical employees; reviews work for accuracy, timeliness, and compliance with instructions and procedures
Added 1 min ago
Administrative Support Clerk - MECC Education
State of Missouri
Pacific, MO
- Serves as a lead worker, providing guidance, direction, and training to other clerical employees; reviews work for accuracy, timeliness, and compliance with instructions and procedures
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Global Heavy Duty Parts Sales Account Manager
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- $60,000 to $80,000 USD / year
Research and identify prospective customers, markets, industries, product opportunities, and territories that support profitable growth.
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Senior Infrastructure Solutions Engineering (AI & Automation)
ewminds consulting Services
Frazer Township, PA
…infrastructure automation across the enterprise. This individual will lead a major transformation initiative focused on automating Level 1 support operations through conversational AI,…
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Senior Mainframe Systems Programmer
ewminds consulting Services
Clifton, NJ
Lead or support complex technical projects and programs.
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Data & AI Program Manager
Meta Resources Group
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Our client, a leading global healthcare organization, is seeking an experienced Data & AI Delivery Program Manager to lead the planning and delivery of strategic data and artificial…
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Chief Advancement Officer (CAO)
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Lynchburg, VA
Collaborate with other executive leaders to ensure program outcomes and organizational impact are effectively communicated to stakeholders.
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Director, Corporate People Partner
McDonald's Corporation
Chicago, IL
- $172,417 to $215,522 USD / year
At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald…
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Senior Prototype Lead
Morgan Li LLC
Chicago Heights, IL
The Senior Prototype Lead is responsible for leading advanced prototype fabrication and welding from concept through functional builds. This role works closely with Engineering and Project…
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Senior Prototype Lead
Morgan Li LLC
Chicago Heights, IL
The Senior Prototype Lead is responsible for leading advanced prototype fabrication and welding from concept through functional builds. This role works closely with Engineering and Project…
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Experienced Electrical/Optical Hardware/Software Space Systems Analyst
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Support progress demonstration presentations to customer representatives and program/IPT leadership.
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Systems Engineer | Interior & Payloads Capability (Experienced or Lead)
The Boeing Company
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Collaborate with internal teams and customer organizations to support program objectives.
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Lead, plan, organize and control the maintenance and repairs of aircraft, aircraft components and support equipment
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Contract Pricing Analyst (Experienced or Lead)
Boeing Distribution, Inc.
Dallas, TX
Boeing Global Services (BGS) Distribution Business is looking for a Contract Pricing Analyst (Experienced or Lead) for our Dallas, TX facility
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Contract Pricing Analyst (Experienced or Lead)
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Boeing Global Services (BGS) Distribution Business is looking for a Contract Pricing Analyst (Experienced or Lead) for our Hialeah, FL, Wichita, KS, O'Fallon, MO or Chandler, AZ facility
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Supply Chain Senior Manager – Millennium Space Systems
Millennium Space Systems
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Job Summary: As Director of Global Supply Chain (GSC) you will inspire, coordinate, and lead several teams within Millennium’s GSC organization to deliver high-quality parts on time and on…
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Senior Manager, Project Management Business Transformation
The Boeing Company
Arlington, VA · Seattle, WA · Berkeley, MO · Ridley Park, PA · Mesa, AZ
…Manager, Project Management – Business Transformation role in support of Site Strategy and Business Affordability and…
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Lead small teams and projects, including support to IPT management for planning and control of cost, schedule, and technical scope
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- $18.08 to $22.57 USD / hour
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We are seeking an enthusiastic, positive, and passionate staff member to support our Recreation Division as a part-time Recreation Specialist.
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Site EHS Manager II
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Closed listing

IT Support Lead

San Francisco, CA, United States
San Francisco, United States

Salary: $150,000- $236,000 Compensation & Benefits (Full-Time Employees)

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: Salary: $150,000- $236,000 Compensation & Benefits (Full-Time Employees)
Closing date: May 3, 2027
Experience: 10+ years of hands-on experience in IT Support, IT Operations, End User Services, or a similar technical support role.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

IT Support Lead Description - Who We Are HP IQ is HP’s new AI innovation lab. Combining startup agility with HP’s global scale, we’re building intelligent technologies that redefine how the world works, creates, and collaborates. We’re assembling a diverse, world-class team - engineers, designers, researchers, and product minds - focused on creating an intelligent ecosystem across HP’s portfolio. Together, we’re developing intuitive, adaptive solutions that spark creativity, boost productivity, and make collaboration seamless. We create breakthrough solutions that make complex tasks feel effortless, teamwork more natural, and ideas more impactful - always with a human-centric mindset. By embedding AI advancements into every HP product and service, we’re expanding what’s possible for individuals, organisations, and the future of work. Join us as we reinvent work, so people everywhere can do their best work. About the Role We are looking for an experienced IT Support Lead to deliver exceptional technical support while helping scale and improve our IT operations. This is a hands-on role for someone who enjoys solving complex technical problems, improving processes, and creating a great employee experience. As the IT Support Lead, you will be the primary owner of day-to-day IT support operations, endpoint lifecycle management, onboarding and offboarding, inventory management, and knowledge management. You will serve as a senior technical resource for employees and help establish operational standards across the IT organization at HP IQ.. What you might do

Provide hands-on technical support for employees across macOS, Windows, mobile devices, office technology, and SaaS applications.
Act as the senior escalation point for complex support issues, driving problems through resolution while maintaining a high-quality employee experience.
Identify recurring support trends and help improve processes, tooling, and self-service resources.
Own and execute IT onboarding and offboarding workflows, including device setup, account provisioning, access coordination, and equipment recovery.
Administer and support Google Workspace, Microsoft 365, Okta, Slack, and other business-critical SaaS tools.
Ensure access changes are completed accurately, securely, and on time.
Manage provisioning, troubleshooting, lifecycle support, and tracking for Windows and macOS devices.
Own IT inventory management, including hardware procurement support, asset tracking, storage, audits, and logistics for remote and in-office employees.
Track and manage prototype devices, engineering hardware, test equipment, and other specialized assets with strong attention to detail and clear chain of custody.
Manage day-to-day procurement workflows for IT hardware, peripherals, SaaS tools, and service providers.
Coordinate hardware ordering, shipping, receiving, asset tagging, and assignment for new hires, replacements, office needs, and specialized device requests.
Support SaaS vendor administration, renewals, license tracking, purchase requests, and access-related coordination.
Partner with Finance, Legal, Security, and internal stakeholders to ensure purchases and vendor requests are reviewed, approved, documented, and completed accurately.
Write, maintain, and improve IT knowledge base articles, troubleshooting guides, onboarding documentation, and operational runbooks.
Standardize repeatable support processes and ensure documentation stays accurate as tools and workflows evolve.
Look for opportunities to improve support operations through automation, better tooling, and clearer employee-facing guidance.

Essential Qualifications

10+ years of hands-on experience in IT Support, IT Operations, End User Services, or a similar technical support role. This person should be comfortable operating independently and handling a wide range of employee-facing IT issues.
Strong experience supporting macOS, Windows, Google Workspace, Microsoft 365, Okta, Slack, and SaaS-based environments. The ideal candidate can troubleshoot across identity, endpoints, collaboration tools, and business applications.
Experience owning onboarding, offboarding, endpoint provisioning, and access-related workflows. This includes preparing equipment, coordinating account access, ensuring secure deprovisioning, and improving the overall new hire experience.
Experience managing IT inventory, asset tracking, hardware logistics, and device lifecycle operations. Accuracy and follow-through are critical, especially in a fast-moving environment with remote employees, office equipment, and specialized devices.
Strong troubleshooting, documentation, and knowledge base management skills. This person should be able to solve issues directly, identify repeatable patterns, and turn tribal knowledge into clear, useful documentation.
Exceptional attention to detail, strong communication skills, and a service-oriented mindset. This role requires someone who can stay organized, handle sensitive access and asset processes carefully, and communicate clearly with employees at all levels.

Preferred Skills

Startup or high-growth company experience. Candidates should be comfortable with ambiguity, shifting priorities, and building scalable processes while still handling hands-on support work.
Experience supporting office networking, conference rooms, workplace technology, and hybrid/remote employee setups.
Experience managing prototype devices, engineering hardware, test equipment, or other specialized assets. A strong candidate understands the importance of confidentiality, tracking accuracy, secure handling, and clear chain of custody.
Experience improving support operations through process design, automation, documentation, or self-service resources. The ideal candidate looks for ways to reduce repeat issues and make IT easier for employees to navigate.

Salary: $150,000- $236,000 Compensation & Benefits (Full-Time Employees)

The salary range for this role is listed above. Final salary offered is based upon multiple factors including individual job-related qualifications, education, experience, knowledge and skills.

At HP IQ, we offer a competitive and comprehensive benefits package, including:

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure11 paid holidaysAdditional flexible paid vacation and sick leave (US benefits overview)

Why HP IQ? HP IQ is HP’s new AI innovation lab, building the intelligence to empower humanity - reimagining how we work, create, and connect to shape the future of work.

Innovative Work Help shape the future of intelligent computing and workplace transformation.
Autonomy and Agility Work with the speed and focus of a startup, backed by HP’s scale.
Meaningful Impact Build AI-powered solutions that help people and organisations thrive.
Flexible Work Environment Freedom and flexibility to do your best work.
Forward-Thinking Culture We learn fast, stay future-focused, and imagine what comes next - together.

Equal Opportunity Employer (EEO) Statement HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Job - Data & Information Technology Schedule - Full time Shift - No shift premium (United States of America) Travel -

Relocation - Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

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