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Hardware Systems Engineer - AI Hardware
Cloudflare
Austin, TX
…components, as well as PDUs and network hardware. As a Hardware Systems Engineer, you will work with colleagues on the Engineering teams, Product and Performance teams, and Hardware…
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Data Engineer/Analyst
Guidehouse Inc.
VA
- $98,000 to $163,000 USD / year
…learning (ML), artificial intelligence (AI), and intelligent automation. Our services help modernize the Department’s data environment, improve data quality and interoperability, enable…
Added 1 min ago
Senior Principal Software Engineer – GlobalProtect (Windows & macOS Internals)
Palo Alto Networks, Inc.
CA
As a Senior Principal Software Engineer for GlobalProtect, you will be the hands-on technical authority for our endpoint networking stack across the Windows driver and macOS…
Added 1 min ago
Principal Site Reliability Engineer (AIOps)
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CA
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Added 1 min ago
Senior Software Engineer - Modeling (Onsite)
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Design and maintain aerospace modeling and simulation systems to support complex engineering projects.
Added 2 mins ago
Systems Engineer
Dayforce
United States
The Linux Systems Engineer operates Linux server platforms supporting customer-facing and internal services. This role administers cloud and hybrid environments, resolves incidents,…
Added 2 mins ago
Systems Engineer
Dayforce
United States
The Linux Systems Engineer operates Linux server platforms supporting customer-facing and internal services. This role administers cloud and hybrid environments, resolves incidents,…
Added 3 mins ago
Sr. Software Development Engineer
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Austin, TX
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AVP, DevOps Engineer
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Digital Innovation Software Engineering Leader
Barry-Wehmiller
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…consistent delivery of high-quality, secure, and compliant systems. This role is pivotal in driving measurable outcomes such as improved project and product delivery timelines, increased…
Added 4 mins ago
Software Engineer II - DevOps / Infrastructure (Onsite)
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Senior Software Engineer - Agile Product Owner (Onsite)
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Manager Electro-Optical Integration and Test Section Lead
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…Responsibilities will be split between supporting EO program(s) as an engineer (~85%) and providing functional support to the section “EO Integration and Test Section”…
Added 4 mins ago
Senior Manager Electro-Optical Integration and Test Section Lead
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Added 4 mins ago
Senior Software Engineer
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Advantest is seeking a Software Engineer to join the US AI and Automation Team. In this role, you will help design, develop, and deploy software solutions that integrate AI capabilities…
Added 5 mins ago
Senior Identity Security Engineer
Kansas City, MO
…organization's identity security strategy, helping protect critical systems through advanced CyberArk Privileged Access Management (PAM), Identity and Access Management (IAM), Identity…
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Applications Engineer
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Software Engineer Senior
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Site Reliability Engineer
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Cloud Infrastructure & Core Services DevOps Engineer
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Principal Research Scientist I
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Added 7 mins ago
Senior Software Engineer (REST API & Springboot )
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Added 7 mins ago
Principal Software Development Engineer (AI Innovation)
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The Principal Software Development Engineer will drive innovative, enterprise-wide solution designs at the business unit level for highly complex, strategic initiatives. In this high-impact…

Inside Solution Engineer - Edge AI and Advanced Compute Practice

Fort Collins, CO, United States

$83,000 to $127,800 USD / year

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Job details

Pay: $83,000 to $127,800 USD / year
Experience: · 3–5 years of experience in solution engineering, technical presales, technical support, systems engineering, AI infrastructure, or a related discipline.
Posting language: English
Posted: Nov 4, 2026

Original job description

Inside Solution Engineer - Edge AI and Advanced Compute Practice Description - Role Summary The Inside Solution Engineer provides remote technical support to HP's field Solution Engineers, helping them validate solutions, resolve technical issues, and advance customer engagements. This role serves as a technical liaison between the field and the Global Business Unit (GBU), connecting customer requirements and field findings with product management, engineering, and support teams. The engineer performs hands-on lab validation and troubleshooting, coordinates escalations, and maintains technical continuity from issue intake through verified resolution. By turning field experience into reusable guidance and actionable product feedback, this role improves field productivity and solution readiness.

Key Responsibilities

Field Solution Engineer Support · Provide remote technical assistance with solution design, product capabilities, configurations, compatibility, and deployment considerations for Edge AI and Advanced Compute engagements. · Support demonstrations, proofs of concept (POCs), pilots, and deployment readiness through lab preparation, configuration reviews, technical validation, and troubleshooting. · Develop technical responses, configuration guidance, bills of materials, and supporting documentation in partnership with field Solution Engineers.

Field Issue Resolution · Triage field issues based on customer impact, urgency, and deployment risk; gather environment details, logs, configurations, reproduction steps, and expected behavior. · Reproduce and isolate hardware, firmware, driver, operating system, application, networking, and integration issues in lab environments. · Develop and validate workarounds with the appropriate teams, document findings, and confirm fixes with the field before closing issues. · Maintain clear issue records, owners, next steps, and status updates so field teams can communicate accurately with customers.

GBU Coordination and Escalation · Serve as the field technical liaison to GBU product management, engineering, and support teams for product questions, defects, compatibility gaps, and solution limitations. · Prepare actionable escalation packages that include business impact, technical evidence, reproduction steps, troubleshooting completed, and the support needed. · Track escalations through resolution, coordinate follow-up and fix validation, and communicate confirmed support guidance and timelines to field Solution Engineers.

Solution Validation and Field Enablement · Maintain representative lab configurations and test new platforms, firmware, drivers, software releases, and ISV integrations against field use cases. · Create and maintain troubleshooting guides, known-issue summaries, validated configurations, reference architectures, and reusable demo and POC assets. · Share technical updates and lessons learned with the field through training, office hours, and knowledge-sharing sessions. · Identify recurring field issues and provide structured feedback to the GBU to improve product quality, documentation, serviceability, and solution readiness.

Required Qualifications · 3–5 years of experience in solution engineering, technical presales, technical support, systems engineering, AI infrastructure, or a related discipline. · Hands-on experience configuring, testing, and troubleshooting enterprise compute solutions across hardware, firmware, operating systems, networking, and software integration. · Working knowledge of Edge AI or accelerated computing, including CPUs, GPUs, NPUs, AI inference workloads, containers, and related infrastructure. · Ability to reproduce technical issues, analyze logs and diagnostic data, isolate likely causes, and validate corrective actions. · Experience coordinating technical escalations with engineering, product management, or support organizations and following issues through closure. · Clear written and verbal communication, strong technical documentation skills, and the ability to explain complex findings to field teams and cross-functional partners. · Ability to prioritize multiple requests, work independently, and collaborate effectively with geographically distributed teams.

Preferred Qualifications · Experience with HP compute platforms, enterprise support processes, and GBU or product engineering collaboration. · Experience with Linux, Windows, Kubernetes, APIs, scripting, and automated testing or diagnostics. · Familiarity with NVIDIA and other accelerated computing ecosystems, AI inference frameworks, computer vision, or generative AI workloads. · Experience supporting ISV integrations, customer POCs, production deployments, and repeatable solution validation.

What Success Looks Like Field Solution Engineers receive timely, accurate technical guidance. Issues reach the GBU with the evidence needed to act, and fixes are validated and communicated clearly. Reusable tools and documentation reduce repeat troubleshooting, while field feedback helps improve product quality and the customer deployment experience.

The pay range for this role is $83,000 to $127,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave (US benefits overview [https://hpbenefits.ce.alight.com/]) The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job - Services Schedule - Full time Shift - No shift premium (United States of America) Travel - No Relocation - NoEqual Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

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More about this job

Skills

Technical support
Troubleshooting
Documentation
Firmware
Communication skills
Work independently
Collaboration
Linux
Microsoft Windows
Kubernetes
Test automation

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