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Added 1 min ago
Software Engineer, Systems ML
Meta
Boise, ID
Meta is seeking a Software Engineer to join our Systems ML Engineering team, focused on building and optimizing the machine learning infrastructure that powers Meta's products at massive…
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Full Stack AI Engineer
Micron Technology, Inc.
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We are seeking an AI-Centric Full Stack Software Engineer to design, build, and support modern software solutions with a strong focus on AI-enabled applications and intelligent automation.…
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Packet and Voice Engineer
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…buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves…
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Senior Cybersecurity Architect (Cloud)
Amentum
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Engineer and administer cloud security posture management and workload protection capabilities, including environment onboarding, policy configuration, security recommendations, coverage,…
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Solutions Architect - Nutanix Database Service
Nutanix
Boise, ID
Experience: 5+ years of experience in a customer-facing pre-sales technical role (Solutions Architect, Systems Engineer, or Database Specialist Architect) within an enterprise software,…
Added 7 mins ago
Project Controls Engineer 3/4 (Project Controls 3/4)
Los Alamos National Laboratory
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…on professional principles and theories. Viewed as expert in field within the Laboratory. Works on unusually significant, unique or complex issues, provides solutions that are highly…
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Albuquerque, NM
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…agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of…
Added 7 mins ago
Software Engineer, Systems ML
Meta
Santa Fe, NM
Meta is seeking a Software Engineer to join our Systems ML Engineering team, focused on building and optimizing the machine learning infrastructure that powers Meta's products at massive…
Added 7 mins ago
Packet and Voice Engineer
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…buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves…
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Added 7 mins ago
Senior Cybersecurity Architect (Cloud)
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Engineer and administer cloud security posture management and workload protection capabilities, including environment onboarding, policy configuration, security recommendations, coverage,…
Added 12 mins ago
AC
SUPERVISORY GENERAL ENGINEER
Air Combat Command
Langley AFB, VA
- $108,019 to $140,426 USD / year
1. Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT)1 , or licensure as a Professional Engineer (PE) by any State, the…
Added 12 mins ago
Senior Software Development Engineer in Test, ML
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Added 19 mins ago
VH
Healthcare Engineer
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Added 19 mins ago
Designer/Engineer – Substation Engineering Contractor Oversight
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Added 22 mins ago
AF
COMPUTER ENGINEER/COMPUTER SCIENTIST-DIRECT HIRE AUTHORITY
Air Force Materiel Command
Holloman AFB, NM · Arnold AFB, TN · Nellis AFB, NV · Hill AFB, UT · Eglin AFB, FL · Edwards AFB, CA
- $89,508 to $138,370 USD / year
The ideal candidate is an experienced computer engineer or computer scientist with a strong background in real-time telemetry, data processing, and test-support operations. The candidate…
Added 25 mins ago
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DISTINGUISHED SCIENTIST/ENGINEER FOR UNDERSEA WEAPONS PRODUCTION AND SUSTAINMENT TECHNOLOGIES
Naval Sea Systems Command
Keyport, WA
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Added 28 mins ago
VH
Biomedical Equipment Support Specialist
Veterans Health Administration
Columbia, MO
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Provides customer support to staff, evaluates issues and needs, responds with solutions, and keeps customers abreast of status.
Added 57 mins ago
UA
INTERDISCIPLINARY (CIVIL ENGINEER)
U.S. Army Corps of Engineers
New York, NY
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Added 1 hour ago
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INTERDISCIPLINARY ENGINEER AND ARCHITECT
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Pearl Harbor Naval Base, Oahu, HI
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…equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: as a…
Added 1 hour ago
UA
Supervisory Interdisciplinary Engineer
U.S. Army Corps of Engineers
Omaha, NE
- $106,437 to $145,483 USD / year
…Professional registration or licensure - Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the District…
Added 1 hour ago
NO
Supervisory Electronics Engineer
National Oceanic and Atmospheric Administration
Grandview, MO
- $150,359 to $195,469 USD / year
Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…
Added 1 hour ago
NO
Supervisory Electronics Engineer
National Oceanic and Atmospheric Administration
Grandview, MO
- $150,359 to $195,469 USD / year
Professional registration or licensure -- Current registration as an Engineer Intern (EI), Engineer in Training (EIT), or licensure as a Professional Engineer (PE) by any State, the…

Electrical Service Engineer

Alpharetta, United States

$89,650 to $130,000 USD / year

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Job details

Pay: $89,650 to $130,000 USD / year
Apply by: May 1, 2027
Experience: Bachelor’s degree in Electrical, Electronics, Mechatronics, Mechanical, or a related engineering discipline and typically 3-5+ years of related experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Electrical Service Engineer

Description -

The Electrical Service Engineer serves as a regional technical authority within the Services Competence Center, responsible for resolving complex customer and field escalations through advanced troubleshooting and root cause analysis. The role works closely with Remote Support Engineers (L1 support), Field Service Engineers (L2 support), and Customer Assurance teams (L4 support), as well as with customers and partners, to minimize impact, improve service performance, and ensure timely resolution of critical issues. In addition to managing high-complexity cases, the engineer contributes to process improvement, knowledge sharing, and the development of tools that strengthen regional service capability. The role includes visits to customer and partner sites to assess applications, understand system setups, and recommend improvement actions.

This role is remote for candidates in the west coast region.

Responsibilities

Represent HP’s technical position to partners and end customers, acting as a trusted authority on HP Additive Manufacturing solutions. Lead the resolution of complex technical escalations through advanced troubleshooting, structured action plans, and clear root cause analysis. Serve as the primary escalation focal point, ensuring proper documentation, validation of troubleshooting steps, and effective elevation to Business Unit (GBU) teams when required. Provide mission-critical technical support and recommendations to improve equipment performance and customer operations, both onsite and remotely through Field Service Engineers (FSEs) and partners. Coordinate cross-functional resolution efforts across L1 (remote support), L2 (field support), and L4 (engineering) teams to ensure timely and effective outcomes. Consolidate and deploy technical knowledge to the field, supporting the enablement of FSEs, operators, partners, and new employees. Lead small technical projects or initiatives, driving ownership, execution, and successful delivery of outcomes. Monitor and analyze service performance metrics, identifying trends and recommending actions to improve operational efficiency and service quality. Drive continuous improvement by identifying opportunities to enhance customer experience, streamline processes, and improve tools and ways of working.

Education & Experience Recommended

Bachelor’s degree in Electrical, Electronics, Mechatronics, Mechanical, or a related engineering discipline and typically 3-5+ years of related experience.

Experience with complex industrial environments, additive manufacturing, or digital technologies is highly desirable. Experience in a customer-facing technical role is required. Experience working in cross-functional or multicultural environments. Exposure to ServiceNow or similar case management tools.

Knowledge & Skills

Strong analytical and problem-solving skills, with the ability to diagnose complex technical issues to root cause and a high level of attention to detail. Customer-focused mindset, with a strong interest in developing solutions that enhance the overall customer experience and deliver high-quality service. Ability to work effectively in a multi-technology environment, demonstrating adaptability and a continuous learning mindset in a rapidly evolving technology landscape. Excellent verbal and written communication skills, with the ability to engage effectively with both technical and non-technical stakeholders. Continuous improvement mindset, with the ability to challenge the status quo, drive meaningful change, and enhance tools, processes, and ways of working. High level of autonomy and proactivity, with the ability to operate effectively in a dynamic, international, and cross-functional environment.

Cross-Org Skills

Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity

Travel

Must be willing to travel 50%

Impact & Scope Directly impacts customer satisfaction and system uptime Drives resolution of the most complex and critical technical issues Enables scalability of the support organization through knowledge transfer and process improvement Contributes to overall service performance, cost efficiency, and escalation reduction

Compensation and Benefits

The pay range for this role is $ 89,650.00 - 130,000.00 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

50%

Relocation -

Equal Opportunity Employer (EEO) \-

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"

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More about this job

Skills

Troubleshooting
Root cause analysis
Process improvement
Technical support
Mechatronics
ServiceNow
Case management
Problem solving
Attention to detail
Customer experience
Adaptability
Communication skills
Customer service

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