Quality Manager - WH

Job Title

Reports to:

Quality Manager

Group Quality Manager

Role Requirements

To champion and lead quality related activities, embed continuous improvement activities into day-to-day activities & ensure ISO 9001 / API Q1 and Aerospace accreditations are maintained.

Duties and Responsibilities

Ensure all tasks & work complies with Health & safety, environmental & quality policies and procedures of the company and champion these policies & procedures at all times.

Maintain the quality system in line with Howco policy, customer and national/international standards.

Lead the Quality function in the US to embed continuous improvement methodologies into day to day activities.

Analyse and improve current processes by establishing relevant metrics by kpi.

Manage the internal audit schedule, coordinate and conduct internal and external audits.

Coordination of customer complaints.

Internal and supplier NCR disposition.

Monitor and advise on the performance of the quality management system, produce data and report on performance, measuring against set kpi.

Coordination of customer and supplier concessions.

Management of the Approved Suppliers List.

Supplier auditing.

Coordination of customer and third party quality audits.

Management and resolution of NCRs /CA/MOC and customer complaints ensuring root cause closure when appropriate to prevent re-occurrence.

Fulfil the quality representative role as defined in ISO 9001: liaising with the Group Quality Manager as necessary.

Manage QMS calibration requirements on a monthly basis.

Maintain safe work conditions and work stations.

Competencies

Good computer and IT skills, with experience of ERP systems.

Excellent communication skills combined with professionalism.

Customer Focus.

Organisational and time management skills.

Make decisions and take responsibility for them.

Accountabilities and Performance Measures

Monthly QA scorecard including NCR’s, customer complaints, calibration, cost of quality.

Customer complaints to be <1% of items delivered, cost of quality to be <.35%

Audits completed to predetermined audit schedule

As part of the management team you will also be jointly responsible for contributing towards the achievement of the company’s strategic and operational targets and overall business aims

Job Requirements

Qualifications

Significant experience in Quality Assurance activities.

Good knowledge of ISO 9001 or equivalent Standards and auditing practices.