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Principal Planner (Salary commensurate with experience)
City of North Myrtle Beach
North Myrtle Beach, SC
- $85,000 USD / year
Develops annual work program for Planning Division and provides technical support for related City Council presentations as requested by the Director.
Added just now
Director of Admissions & Intake
Cherry Hill Nursing and Rehabilitation
Westland, MI
…facility leadership to ensure a seamless admissions process, support census growth, strengthen referral relationships, and maintain a high standard of room readiness for incoming…
Added 1 min ago
UO
Senior Research Accountant
University of California, Santa Cruz
Remote, United States
- $100,000 to $108,000 USD / year
…Business Engagement, and the Office of Research Business &…
Added 1 min ago
Sonographer (PRN)
Kennestone Hospital, Inc.
Marietta, GA
Access to Wellstar’s CareerCare program for fully funded education and guided career progression
Added 3 mins ago
Human Resource & Safety Manager
Metro Supply Chain Holdings USA Inc
Monroe, OH
Aspect Retail Logistics, US, Inc. is a third-party provider of customized logistics solutions with operations across the US and Canada. A leader in supply chain, we have strong partnerships…
Added 4 mins ago
Territory Sales Manager – Grow Your Career with All Star Rents
ALL STAR RENTS, INC.
North Highlands, CA
Our East District is looking for an Outside Sales Representative. This position reports to the East District Manager and is responsible for developing new business, maintaining strong…
Added 5 mins ago
Nurse Manager – Maternal Child Health
Prominent Career Solutions, LLC
Turlock, CA
We are seeking an experienced Nurse Manager to lead our Maternal Child Health service line. Our labor and delivery program supports families through one of life’s most meaningful…
Added 6 mins ago
CE
Assistant Restaurant Manager
CEC Entertainment, LLC
Valley Stream, NY
- $19.43 to $21.58 USD / hour
…because our people are the best of the best. As an Assistant Manager, you’ll help lead a team committed to making sure “every guest leaves happy.” It’s a high-energy, high-reward…
Added 6 mins ago
Manager, Manufacturing Engineering
Quantum Space
Rockville, MD · 801 Thompson Ave. Suite 201 Rockville, MD
We are seeking an experienced and hands-on Manager of Manufacturing Engineering to lead the manufacturing engineering effort for our Ranger spacecraft program. In this role, you will lead…
Added 7 mins ago
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Human Resources Director
ENCOMPASS
Snoqualmie, WA
- $86,985 to $112,077 USD / year
Lead the intern program as part of Encompass's recruiting and workforce-development pipeline, including school and community partnerships, placements, manager support, intern experience,…
Added 7 mins ago
Conservation Programs Coordinator
Washington County Water Conservancy District
St George, UT
Assists with development, implementation, and execution of water conservation measures. Responsible for operations management of the district’s Water Efficient Landscape Program. Assists…
Added 8 mins ago
NC
Clinical Pharmacist Specialist (Full Time, Days)
Nicklaus Children's Health System
FL
- Full-time
…counseling to patients and their caregivers. Provides clinical support for pharmacists, technicians, hospital and medical staff, and any other areas as assigned. Also responsible for…
Added 9 mins ago
M
Senior Technical Account Manager, Demand Partnerships (P&C)
MediaAlpha
Los Angeles, CA
- $90,000 to $120,000 USD / year
We are looking for an experienced, highly motivated Senior Technical Account Manager to serve as a technical expert on our Demand Partnerships team, supporting our key Property & Casualty…
Added 10 mins ago
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Sr Project Manager - Operations
Tolmar
Windsor, CO
- $130,000 to $145,000 USD / year
This Senior Project Manager position, under minimal supervision, is accountable for leading and managing multiple strategically-focused projects simultaneously. Responsible for planning and…
Added 10 mins ago
Aquatic Shift Supervisor - Briargate
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Colorado Springs, CO
Use sound judgment and problem-solving skills to support aquatic operations.
Added 11 mins ago
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Assistant Store Manager
Claires Essentials LLC
Oak Brook, IL
- $19 to $21 USD / hour
Team Support & Sales Coaching: Work alongside your Store Manager to train and motivate team members in achieving sales goals and delivering top-notch customer service.
Added 13 mins ago
Branch Manager
The Huntington National Bank
Baton Rouge, LA
…customers, our bank, and our communities for the better. As a Branch Manager, you are responsible for management of the branch; leading all facets of sales, service and operations of the…
Added 16 mins ago
Maintenance Clerk
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Anaheim, CA
Supports the Fleet Manager with analysis of fleet operations reports. This includes analyzing data, identifying trends and outliers, and correcting mistakes where appropriate. Resolves data…
Added 16 mins ago
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Business Manager (Assistant Community Manager)
CONAM Default
San Diego, CA
- $23 to $25 USD / hour
We are seeking a Business Manager (Assistant Community Manager) to support the day-to-day operations of our affordable apartment community at Symphony at Del Sur in San Diego, CA. This role…
Added 16 mins ago
Field Marketing Coordinator I - Schreiner University
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The Marketing Coordinator works closely with the onsite Operations team and Corporate Marketing team to help bring both Aramark’s and our client’s vision and mission to life. The Marketing…
Added 16 mins ago
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Dialysis Clinical Manager Registered Nurse - RN
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Muscatine, IA
- $82,000 to $137,000 USD / year
Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding,…
Added 17 mins ago
Fraud and Anti-Money Laundering Expert
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Support projects and initiatives that strengthen the Credit Union's financial crimes program.
Added 17 mins ago
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Social Worker - Long Term Care
Otter Tail County
Fergus Falls, MN
- $34.93 to $55.41 USD / hour
A case manager or care coordinator for one or more home and community-based waivers (CADI, CAC, EW, BI, AC; assessment and planning for home care services such as personal care attendant or…
Added 18 mins ago
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Software Engineering Manager
Emerson
Shakopee, MN
- $152,000 to $190,000 USD / year
We recognize that for our organization to support a diverse workforce, we must focus on employee wellbeing. We know that to do your best work, you must have flexible, competitive benefit…
Added 18 mins ago
Product Delivery Manager (Delivery Excellence Office)
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As a D&IT Product Delivery Manager in the Delivery Excellence Office (DEO), you will turn product direction into coordinated, production-ready delivery across one or more products and…

Houston Methodist

Patient Access Center Representative (PRN)

Katy, TX, United States

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Job details

Posting language: English
Posted: Nov 6, 2026

Original job description

At Houston Methodist, the Patient Access Center Representative position is responsible for assuring that patients in need of scheduling appointments are scheduled to receive services in their assigned location and are financially cleared prior to their scheduled appointment through accurate and timely scheduling, registration, and verification of eligibility and benefits. This position assists management with ongoing observations and notifications of opportunities while providing innovative suggestions for process improvement. The Patient Access Center Representative position also assists management with auditing/quality review to ensure accurate and appropriate scheduling and registration. Additional responsibilities for this position include providing excellent customer service when communicating with patients who receive services at our facilities and providing notification to patients, physicians, hospital/clinical staff and management of issues that may result in potential service delays or reimbursement denials.

FLSA STATUS

Non-exempt

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

Three years of experience in healthcare setting/call center or customer service operations or successful completion of one-year Houston Methodist Call Center Apprenticeship in lieu of years of experience
Healthcare setting knowledge and experience with a strong understanding of medical terminology preferred

SKILLS AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Excellent communication and interpersonal skills via telephone and in person
Demonstrated proficiency in medical terminology to include diagnoses, operative procedures, and CPT codes
Knowledge of medical terminology and applicability
Excellent spelling/grammar skills
Working knowledge of PC environment utilizing Windows and word processing and basic Excel knowledge; must be able to enter data via keyboard throughout the work schedule
Capable of working and navigating several applications and websites related to registration simultaneously
Managed care knowledge with the ability to differentiate between insurance plans such as PPO, POS, HMO, etc.

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

Demonstrates ability to use critical thinking skills and healthcare knowledge to manage through primary care, specialty care, and ancillary scheduling processes. Utilizes independent judgment to accommodate special requests from internal and external customers as indicated.
Serves as the front door of Houston Methodist interacting with new and established patients providing them with information needed to schedule and register multiple services for Houston Methodist. Utilizes computerized scheduling/registration systems, verification systems, and online applications while balancing departmental resources. Obtains required data in order to support departmental and hospital clinical/financial needs.
Triages calls for the System Patient Access Center as appropriate to other areas as received on a daily basis while working under the guidelines and scripts as set forth by management. Provides patients with information needed to prepare for appointment per Center/Service protocol. Encourages patients to enroll on the Patient Portal and provides PIN numbers, complying with HIPAA regulations.
Follows established protocols directly as indicated by management and physicians on applicable platforms on an as needed basis and consistently utilizes multiple software applications to schedule appointments.
Keeps open channels of communication with all parties involved, including physician, patient, and service areas, regarding action taken and resolution. Promotes a friendly and professional customer service environment.

SERVICE ESSENTIAL FUNCTIONS

Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office personnel and various hospital personnel, while maintaining patient confidentiality. Appropriately utilizes telephone system. Uses department scripting and appointment scheduling policy when scheduling appointments and ensures ICARE values are met while working within the scripting provided. Assists with new referral from E-fax and emails along with specific doctors’ offices calling directly to schedule emergency patients’ same day or within 24 hours as needed.
Coordinates the workflow to assist patients with appointment scheduling and/or requests for services: • Collects and compiles data/information from patients such as insurance documentation and patient identification information to help facilitate an appointment. • Screens and assesses patient calls received and assures that the patients are scheduled for services as requested by referring physician or upon patient’s request. • Schedules patient appointments. • Efficiently completes registration. • Answers incoming calls from patients. • Acts as liaison between the patient and the physician or clinical staff. • Handles calls from physician offices or hospital departments, always making sure to maintain a good relationship and obtain all necessary documents needed to support the scheduling process.
Helps facilitate, coordinate, and resolve issues with patients by exhibiting and exercising exceptional telephone, verbal, written, exemplary critical thinking and interpersonal communication skills.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Adheres to scheduling processes and workflows as defined in the electronic medical record platform while maintaining privacy and complying with HIPPA guidelines.
Maintains standard of productivity set by department policy and procedures and meets scheduling goals set by the department (e.g., abandonment rate, productivity per hour, etc.).
Utilizes resources to perform verification of patient insurance. Obtains required data in order to support departmental and hospital clinical/financial needs.
Ensures verification and eligibility procedures are followed prior to patient visit. Provides patients with information needed to prepare for appointment per Center/Service protocol.

FINANCE ESSENTIAL FUNCTIONS

Works in partnership with the revenue cycle team and other departments to ensure the correct information and registration is complete and accurate prior to the patient visiting Houston Methodist for services.
Obtains and enters accurate scheduling and registration data, including but not limited to patient demographics, insurance, guarantor, and clinical information on the information system in order to initiate financial clearance activities (benefit eligibility and verification, pre-certification notification and payment review). Documents patient’s accounts with information related to any potential issue(s) that could result in service delays or cancellations due to the lack of financial clearance.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Works directly with physicians, clinic staff, hospital departments and patients to ensure best practices within department. Works with manager to improve areas requiring concern as indicated, embraces change, and strives for excellence in the workplace. Applies new learning and shares knowledge with others.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

Uniform: No
Scrubs: No
Business professional: Yes
Other (department approved): No

ON-CALL*

*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

On Call* No

TRAVEL**

Travel specifications may vary by department

May require travel within the Houston Metropolitan area Yes
May require travel outside Houston Metropolitan area No

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

Three years of experience in healthcare setting/call center or customer service operations or successful completion of one-year Houston Methodist Call Center Apprenticeship in lieu of years of experience
Healthcare setting knowledge and experience with a strong understanding of medical terminology preferred

Company Profile:

Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!

Houston Methodist is an Equal Opportunity Employer.

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