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Added 1 min ago
IR
Group/Unit Supervisor
Internal Revenue Service
Holtsville, NY · Pittsburgh, PA
- $92,543 to $137,128 USD / year
TS SC - Accounts Management - Brookhaven - Brookhaven Service Center - Telephone Systems
Added 1 min ago
NG
Museum Specialist (Art)
National Gallery of Art
Washington, DC
- $70,623 to $111,087 USD / year
Makes packing and storage recommendations for new acquisitions. Develops and customizes packing systems to accommodate objects of unique sizes and shapes.
Added 1 min ago
VH
Supervisory Social Worker (HUD VASH Program)
Veterans Health Administration
Kansas City, MO
- $129,114 to $167,850 USD / year
The Supervisory Social Worker serves as the Housing and Urban Development-VA Supportive Housing (HUD-VASH) Program Supervisor within the Mental Health Service Line at the Kansas City VA…
Added 1 min ago
AF
FACILITY COORDINATOR
Air Force Materiel Command
Hanscom AFB, MA
- $46,137 to $74,297 USD / year
…with tactical guidance on facility capabilities,audio-visual systems, and technical…
Added 1 min ago
VH
Chief Nurse (Acute Care Service)
Veterans Health Administration
Mather AFB, CA
- $179,376 to $228,000 USD / year
…Key functions include establishing effective communication systems, maintaining expertise in current nursing and regulatory standards, and developingprocesses that support high-quality…
Added 1 min ago
IG
(PRIME) - Project Coordinator
Insight Global
Los Angeles, CA
- From $40 USD / hour
Our client is looking for a Project Manager to help manage network infrastructure installation projects across Los Angeles Unified School District. There are about 750 schools within the…
Added 3 mins ago
General Manager
North Carolina State University
Raleigh, NC
Design and execute the marketing program and strategies for the unit, targeted not only at NC State University students, faculty and staff but also directed at corporate partners on campus.…
Added 3 mins ago
Charge Registered Nurse
Parrish Medical Center
Titusville, FL
Under the general supervision of the Unit Manager, the Charge RN functions in a lead capacity and is responsible for the day-to-day coordination, assignment, and supervision of nursing…
Added 3 mins ago
UH
Nurse Manager - Emergency Department Manager - Cecil Campus
Union Hospital of Cecil County, Inc.
United States
- $123,614.4 to $197,766.4 USD / year
…Hospital houses a Maryland Institue for Emergency Medical Services Systems Certified Stroke Center. Our Emergency Department is a 27-bed emergency department. We seek a Nurse Manager to…
Added 4 mins ago
Commodity Manager
Ralliant
Chandler, AZ · Hollister, CA
The Commodity Manager develops and executes strategic sourcing and supplier management strategies for critical aerospace and defense materials, with primary emphasis on energetics, followed…
Added 4 mins ago
Senior Manager, Logistics
Catalent Pharma Solutions LLC
Harmans, MD
We have an opportunity for a Senior Manager, Logistics to join our team at the Harmans/BWI campus. In this role, you will lead the end-to-end physical flow of materials and products that…
Added 4 mins ago
Mechanical Engineer
Fortifi Food Processing Solutions
Gainesville, GA
Working with guidance from senior engineers and the Engineering Manager, the engineer plans and organizes assigned work, delivers accurate and complete results on time, and partners with…
Added 4 mins ago
Engineering Manager
Fortifi Food Processing Solutions
Gainesville, GA
All job requirements listed are requirements for the core responsibilities of this position. This position may require other activities and duties as assigned by their manager.
Added 5 mins ago
VH
Dietitian (Clinical)
Veterans Health Administration
Green Bay, WI · Appleton, WI
- $50,460 to $97,087 USD / year
Maintains accurate record keeping of daily activities and completes patient encounters using approved systems.
Added 5 mins ago
VH
Pest Controller
Veterans Health Administration
Oklahoma City, OK
- $28 to $33 USD / hour
…concerns to eliminate or minimize exposure to people, support systems, non-target organisms, and the…
Added 5 mins ago
FA
Airway Transportation Systems Specialist
Federal Aviation Administration
Dulles Airport, VA
- $103,604 to $160,571 USD / year
…new advanced service or service components, hardware/software systems and processes. Performs a variety of functions directly relating to the operation of the NAS. Focus is on availability…
Added 5 mins ago
CN
Recreation Aid
Commander, Navy Installations Command
Pensacola, FL
- $15 to $16 USD / hour
Incumbent is involved with a variety of duties in support of the Liberty Program within the Community Recreation Dept. that may include (MWR) Special events, MWR information/resources,…
Added 5 mins ago
VH
Physician (Chief of the Otolaryngology (ENT)) INCENTIVE OFFERED
Veterans Health Administration
Togus, ME
- $350,000 to $400,000 USD / year
Otolaryngologists' responsibilities include patient admissions, work-up, and treatment of patients presenting with illness or injuries of the E.N.T. systems.
Added 5 mins ago
Phlebotomist I
Endeavor Health Clinical Operations
United States
Perform a variety of routine and special phlebotomy procedures as authorized by the Supervisor/Manager/Director
Added 5 mins ago
General Manager - 25
BFS Foods
Morgantown, WV
The General Manager is responsible for the entire store operations, in conjunction with the District Manager, including program execution and product implementation along with maximizing…
Added 6 mins ago
Certified Medical Asst
HENDRY COUNTY HOSPITAL AUTHORITY
LaBelle, FL
1. High School Graduate or GED equivalent from a department of education accredited program required.
Added 8 mins ago
Superior Tie & Timber Equipment Operator - Vivian
Vivian, LA
…machinery, such as forklifts and knuckle booms, to support railway systems and plant operations. Your expertise is vital in handling track materials, bridges, and key components, ensuring…
Added 8 mins ago
Training Coordinator - 1st Shift (Onsite)
RTX Corporation
springdale, AR
Reporting to the Quality Systems and Compliance Manager, this position supports audit readiness, continuous improvement, and workforce capability through effective training program…
Added 8 mins ago
RN II
Arkansas Children's
Springdale, AR
Associate's degree or equivalent from two-year college program or technical school or nursing diploma
Added 8 mins ago
DIRECTOR DINING SERVICES II - Springdale, AR
Compass Group, North America
Springdale, AR
The Director of Dining Services is an exciting opportunity for an energetic, entrepreneurial manager who is constantly seeking a better way to conduct business. This key leadership position…

Houston Methodist

Patient Access Center Representative (PRN)

Nashville, TN, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

At Houston Methodist, the Patient Access Center Representative position is responsible for assuring that patients in need of scheduling appointments are scheduled to receive services in their assigned location and are financially cleared prior to their scheduled appointment through accurate and timely scheduling, registration, and verification of eligibility and benefits. This position assists management with ongoing observations and notifications of opportunities while providing innovative suggestions for process improvement. The Patient Access Center Representative position also assists management with auditing/quality review to ensure accurate and appropriate scheduling and registration. Additional responsibilities for this position include providing excellent customer service when communicating with patients who receive services at our facilities and providing notification to patients, physicians, hospital/clinical staff and management of issues that may result in potential service delays or reimbursement denials.

FLSA STATUS

Non-exempt

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

Three years of experience in healthcare setting/call center or customer service operations or successful completion of one-year Houston Methodist Call Center Apprenticeship in lieu of years of experience
Healthcare setting knowledge and experience with a strong understanding of medical terminology preferred

SKILLS AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Excellent communication and interpersonal skills via telephone and in person
Demonstrated proficiency in medical terminology to include diagnoses, operative procedures, and CPT codes
Knowledge of medical terminology and applicability
Excellent spelling/grammar skills
Working knowledge of PC environment utilizing Windows and word processing and basic Excel knowledge; must be able to enter data via keyboard throughout the work schedule
Capable of working and navigating several applications and websites related to registration simultaneously
Managed care knowledge with the ability to differentiate between insurance plans such as PPO, POS, HMO, etc.

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

Demonstrates ability to use critical thinking skills and healthcare knowledge to manage through primary care, specialty care, and ancillary scheduling processes. Utilizes independent judgment to accommodate special requests from internal and external customers as indicated.
Serves as the front door of Houston Methodist interacting with new and established patients providing them with information needed to schedule and register multiple services for Houston Methodist. Utilizes computerized scheduling/registration systems, verification systems, and online applications while balancing departmental resources. Obtains required data in order to support departmental and hospital clinical/financial needs.
Triages calls for the System Patient Access Center as appropriate to other areas as received on a daily basis while working under the guidelines and scripts as set forth by management. Provides patients with information needed to prepare for appointment per Center/Service protocol. Encourages patients to enroll on the Patient Portal and provides PIN numbers, complying with HIPAA regulations.
Follows established protocols directly as indicated by management and physicians on applicable platforms on an as needed basis and consistently utilizes multiple software applications to schedule appointments.
Keeps open channels of communication with all parties involved, including physician, patient, and service areas, regarding action taken and resolution. Promotes a friendly and professional customer service environment.

SERVICE ESSENTIAL FUNCTIONS

Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office personnel and various hospital personnel, while maintaining patient confidentiality. Appropriately utilizes telephone system. Uses department scripting and appointment scheduling policy when scheduling appointments and ensures ICARE values are met while working within the scripting provided. Assists with new referral from E-fax and emails along with specific doctors’ offices calling directly to schedule emergency patients’ same day or within 24 hours as needed.
Coordinates the workflow to assist patients with appointment scheduling and/or requests for services: • Collects and compiles data/information from patients such as insurance documentation and patient identification information to help facilitate an appointment. • Screens and assesses patient calls received and assures that the patients are scheduled for services as requested by referring physician or upon patient’s request. • Schedules patient appointments. • Efficiently completes registration. • Answers incoming calls from patients. • Acts as liaison between the patient and the physician or clinical staff. • Handles calls from physician offices or hospital departments, always making sure to maintain a good relationship and obtain all necessary documents needed to support the scheduling process.
Helps facilitate, coordinate, and resolve issues with patients by exhibiting and exercising exceptional telephone, verbal, written, exemplary critical thinking and interpersonal communication skills.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Adheres to scheduling processes and workflows as defined in the electronic medical record platform while maintaining privacy and complying with HIPPA guidelines.
Maintains standard of productivity set by department policy and procedures and meets scheduling goals set by the department (e.g., abandonment rate, productivity per hour, etc.).
Utilizes resources to perform verification of patient insurance. Obtains required data in order to support departmental and hospital clinical/financial needs.
Ensures verification and eligibility procedures are followed prior to patient visit. Provides patients with information needed to prepare for appointment per Center/Service protocol.

FINANCE ESSENTIAL FUNCTIONS

Works in partnership with the revenue cycle team and other departments to ensure the correct information and registration is complete and accurate prior to the patient visiting Houston Methodist for services.
Obtains and enters accurate scheduling and registration data, including but not limited to patient demographics, insurance, guarantor, and clinical information on the information system in order to initiate financial clearance activities (benefit eligibility and verification, pre-certification notification and payment review). Documents patient’s accounts with information related to any potential issue(s) that could result in service delays or cancellations due to the lack of financial clearance.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Works directly with physicians, clinic staff, hospital departments and patients to ensure best practices within department. Works with manager to improve areas requiring concern as indicated, embraces change, and strives for excellence in the workplace. Applies new learning and shares knowledge with others.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

Uniform: No
Scrubs: No
Business professional: Yes
Other (department approved): No

ON-CALL*

*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

On Call* No

TRAVEL**

Travel specifications may vary by department

May require travel within the Houston Metropolitan area Yes
May require travel outside Houston Metropolitan area No

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

Three years of experience in healthcare setting/call center or customer service operations or successful completion of one-year Houston Methodist Call Center Apprenticeship in lieu of years of experience
Healthcare setting knowledge and experience with a strong understanding of medical terminology preferred

Company Profile:

Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!

Houston Methodist is an Equal Opportunity Employer.

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