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Added 1 min ago
FE
Maintenance Worker (MVO)
Federal Emergency Management Agency
Round Hill, VA
- $27 to $31 USD / hour
Applicants will be rated in accordance with the OPM Federal Wage System Qualification Standard. Although a specific length of time and experience is not required for most trade and labor…
Added 1 min ago
VH
Social Services Assistant
Veterans Health Administration
San Diego, CA
- $57,641 to $74,935 USD / year
The position is at the full performance level located at the VA San Diego Healthcare System in Social Work Service. In his/her capacity as a Social Services Assistant the incumbent engages…
Added 1 min ago
AF
Regional Child Care Program Specialist
Administration for Children and Families
Denver, CO
- $99,800 to $129,742 USD / year
As a Regional Child Care Program Specialist, you will:
Added 3 mins ago
VH
Supervisory Medical Support Assistant
Veterans Health Administration
Gardena, CA
- $69,220 to $89,983 USD / year
Added 3 mins ago
VH
Supervisory Medical Support Assistant
Veterans Health Administration
Tulsa, OK · Muskogee, OK
- $66,833 to $86,880 USD / year
Provide technical and administrative supervision to Medical Support Assistants (MSAs), Advanced MSAs, and Lead MSAs, ensuring efficient daily operations and compliance with VA policies,…
Added 3 mins ago
VH
Advanced Diagnostic Radiologic Technology- (CT)
Veterans Health Administration
Nashville, TN
- $79,983 to $103,972 USD / year
…Tomography section within the Tennessee Valley Health Care system. This individual independently performs routine to very complex computerized tomography (CT) examinations of the head,…
Added 3 mins ago
DT
LEAD TRAFFIC MANAGEMENT SPECIALIST
Defense Threat Reduction Agency
Kirtland AFB, NM
- $107,592 to $139,871 USD / year
Managing or participating in managing a transportation or traffic program involving (1) operating a transport or traffic system to move passengers or commodities of an organization when…
Added 3 mins ago
AF
INTEGRATED RESILIENCE SPECIALIST (TRAINING MANAGER)
Air Force Personnel Center
Randolph AFB, TX
- $108,001 to $140,403 USD / year
Serves as the AFPC/DPFZ training and education lead for resiliency and prevention programs.
Added 5 mins ago
Echo Sonographer
MID-STATE HEALTH CENTER
Plymouth, NH
SUPERVISION RECEIVED: Imaging Services Manager
Added 5 mins ago
WA
Civil Engineer
Western Area Power Administration
Lakewood, CO
- $106,335 to $142,737 USD / year
A. Degree: Engineering. To be acceptable, the program must: (1) lead to a bachelor's degree in a school of engineering with at least one program accredited by Accreditation Board for…
Added 5 mins ago
VH
Lead Medical Support Assistant
Veterans Health Administration
Saint Louis, MO
- $60,348 to $78,455 USD / year
The Health Administration Service is seeking a Lead Medical Support Assistant for inpatient wards. The Lead MSA serves as a Lead Clerk for all Medical Support Assistant Assistants…
Added 5 mins ago
VH
Diagnostic Radiologic Technologist - Computerized Tomography
Veterans Health Administration
Montgomery, AL
- $64,063 to $83,287 USD / year
Performs Intravenous injections of Contrast Material with pressure injection system. Practices safe use of the pressure injector and injects IV contrast material at injection rates provided…
Added 5 mins ago
CN
Military Ticket Program Customer Service Agent
Commander, Navy Installations Command
Millington, TN
- $54,925 to $64,618 USD / year
This position is assigned to Non-appropriated Fund (NAF) Navy Military Ticket Program; Morale, Welfare, and Recreation (MWR); Fleet Readiness (N92); Fleet and Family Readiness (FFR) (N9);…
Added 8 mins ago
VH
Chaplain
Veterans Health Administration
Hot Springs, SD
- $89,508 to $116,362 USD / year
…out a ministry which is highly integrated into VHA's Chaplain program. Provides thorough guidance and advice to Chaplain Service management staff, other Chaplains, and other…
Added 8 mins ago
VH
Physician (Lead Hospitalist)
Veterans Health Administration
Albuquerque, NM
- $270,000 to $285,000 USD / year
The New Mexico VA Healthcare System is seeking a Lead Hospitalist Physician (Assistant Hospital Medicine Section Chief) to join a dynamic internal medicine hospitalist team within an…
Added 11 mins ago
VH
Physician - Chief Thoracic Surgery
Veterans Health Administration
West Roxbury, MA
- $385,000 to $400,000 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 11 mins ago
AN
IT SPECIALIST (CUSTSPT)
Air National Guard Units
Flowood, MS
- $88,120 to $114,563 USD / year
…ensures availability, integrity, efficiency, and reliability of system/functional resources while managing the communications focal point coordination and workload distribution duties.…
Added 11 mins ago
VH
Medical Supply Technician - Sterile Processing
Veterans Health Administration
Salt Lake City, UT
- $43,017 to $78,289 USD / year
…Competency Assessment Tools (CATs), the approved instrument tracking system (ITS), applicable VHA requirements, and SPS Quality Management System (QMS) controls. Duties include, but are not…
Added 11 mins ago
VH
Medical Supply Technician - Sterile Processing
Veterans Health Administration
Salt Lake City, UT
- $43,017 to $78,289 USD / year
…Competency Assessment Tools (CATs), the approved instrument tracking system (ITS), applicable VHA requirements, and SPS Quality Management System (QMS) controls. Duties include, but are not…
Added 11 mins ago
VH
Lead Medical Records Technician (HIT)
Veterans Health Administration
Detroit, MI
- $61,639 to $80,128 USD / year
…provider specific and service compliance. Maintain a control system to ensure completion of all inpatient and outpatient records in accordance with VA, The Joint Commission, CMS and other…
Added 11 mins ago
VH
Medical Instrument Technician (Vascular)
Veterans Health Administration
Hampton, VA
- $62,640 to $81,436 USD / year
Added 13 mins ago
VH
Lead Clinical Lab Scientist
Veterans Health Administration
Amarillo, TX
- $110,443 to $143,759 USD / year
…utilization. - Conducts market research, obtains GS-0644-12, Lead Clinical Laboratory Scientist 3 vendor quotes, and collaborates with Supervisory CLS or Laboratory Manager on procurements…
Added 15 mins ago
VH
Supervisory Acquisition Utilization Specialist
Veterans Health Administration
Prescott, AZ
- $89,508 to $116,362 USD / year
…Administrative & Clinical Service lines within the VA Healthcare System (HCS) and supported catchment area. Serves as a liaison & advisor on contract related services focusing on critical…
Added 15 mins ago
IR
Lead Accounting Technician
Internal Revenue Service
Covington, KY · Ogden, UT · Austin, TX
- $55,882 to $75,666 USD / year
Performs administrative duties in the absence of the manager.
Added 17 mins ago
Geospatial Area Business Class Leader
HDR
Pittsburgh, PA · Philadelphia, PA · Mechanicsburg, PA · Plymouth Meeting, PA
…including geospatial strategy, governance, platform implementation, system integration, data management, and program or project…

Houston Methodist

Patient Access Center Representative (PRN)

Katy, TX, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

This is a PRN position (No Benefits). This position will cover high call volume, vacations and leaves. You are required to attend training full-time onsite at our location in Katy. Once training is completed, you will be allowed to work from home.

At Houston Methodist, the Patient Access Center Representative position is responsible for assuring that patients in need of scheduling appointments are scheduled to receive services in their assigned location and are financially cleared prior to their scheduled appointment through accurate and timely scheduling, registration, and verification of eligibility and benefits. This position assists management with ongoing observations and notifications of opportunities while providing innovative suggestions for process improvement. The Patient Access Center Representative position also assists management with auditing/quality review to ensure accurate and appropriate scheduling and registration. Additional responsibilities for this position include providing excellent customer service when communicating with patients who receive services at our facilities and providing notification to patients, physicians, hospital/clinical staff and management of issues that may result in potential service delays or reimbursement denials.

FLSA STATUS

Non-exempt

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

Three years of experience in healthcare setting/call center or customer service operations or successful completion of one-year Houston Methodist Call Center Apprenticeship in lieu of years of experience
Healthcare setting knowledge and experience with a strong understanding of medical terminology preferred

SKILLS AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Excellent communication and interpersonal skills via telephone and in person
Demonstrated proficiency in medical terminology to include diagnoses, operative procedures, and CPT codes
Knowledge of medical terminology and applicability
Excellent spelling/grammar skills
Working knowledge of PC environment utilizing Windows and word processing and basic Excel knowledge; must be able to enter data via keyboard throughout the work schedule
Capable of working and navigating several applications and websites related to registration simultaneously
Managed care knowledge with the ability to differentiate between insurance plans such as PPO, POS, HMO, etc.

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

Demonstrates ability to use critical thinking skills and healthcare knowledge to manage through primary care, specialty care, and ancillary scheduling processes. Utilizes independent judgment to accommodate special requests from internal and external customers as indicated.
Serves as the front door of Houston Methodist interacting with new and established patients providing them with information needed to schedule and register multiple services for Houston Methodist. Utilizes computerized scheduling/registration systems, verification systems, and online applications while balancing departmental resources. Obtains required data in order to support departmental and hospital clinical/financial needs.
Triages calls for the System Patient Access Center as appropriate to other areas as received on a daily basis while working under the guidelines and scripts as set forth by management. Provides patients with information needed to prepare for appointment per Center/Service protocol. Encourages patients to enroll on the Patient Portal and provides PIN numbers, complying with HIPAA regulations.
Follows established protocols directly as indicated by management and physicians on applicable platforms on an as needed basis and consistently utilizes multiple software applications to schedule appointments.
Keeps open channels of communication with all parties involved, including physician, patient, and service areas, regarding action taken and resolution. Promotes a friendly and professional customer service environment.

SERVICE ESSENTIAL FUNCTIONS

Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office personnel and various hospital personnel, while maintaining patient confidentiality. Appropriately utilizes telephone system. Uses department scripting and appointment scheduling policy when scheduling appointments and ensures ICARE values are met while working within the scripting provided. Assists with new referral from E-fax and emails along with specific doctors’ offices calling directly to schedule emergency patients’ same day or within 24 hours as needed.
Coordinates the workflow to assist patients with appointment scheduling and/or requests for services: • Collects and compiles data/information from patients such as insurance documentation and patient identification information to help facilitate an appointment. • Screens and assesses patient calls received and assures that the patients are scheduled for services as requested by referring physician or upon patient’s request. • Schedules patient appointments. • Efficiently completes registration. • Answers incoming calls from patients. • Acts as liaison between the patient and the physician or clinical staff. • Handles calls from physician offices or hospital departments, always making sure to maintain a good relationship and obtain all necessary documents needed to support the scheduling process.
Helps facilitate, coordinate, and resolve issues with patients by exhibiting and exercising exceptional telephone, verbal, written, exemplary critical thinking and interpersonal communication skills.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Adheres to scheduling processes and workflows as defined in the electronic medical record platform while maintaining privacy and complying with HIPPA guidelines.
Maintains standard of productivity set by department policy and procedures and meets scheduling goals set by the department (e.g., abandonment rate, productivity per hour, etc.).
Utilizes resources to perform verification of patient insurance. Obtains required data in order to support departmental and hospital clinical/financial needs.
Ensures verification and eligibility procedures are followed prior to patient visit. Provides patients with information needed to prepare for appointment per Center/Service protocol.

FINANCE ESSENTIAL FUNCTIONS

Works in partnership with the revenue cycle team and other departments to ensure the correct information and registration is complete and accurate prior to the patient visiting Houston Methodist for services.
Obtains and enters accurate scheduling and registration data, including but not limited to patient demographics, insurance, guarantor, and clinical information on the information system in order to initiate financial clearance activities (benefit eligibility and verification, pre-certification notification and payment review). Documents patient’s accounts with information related to any potential issue(s) that could result in service delays or cancellations due to the lack of financial clearance.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Works directly with physicians, clinic staff, hospital departments and patients to ensure best practices within department. Works with manager to improve areas requiring concern as indicated, embraces change, and strives for excellence in the workplace. Applies new learning and shares knowledge with others.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

Uniform: No
Scrubs: No
Business professional: Yes
Other (department approved): No

ON-CALL*

*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

On Call* No

TRAVEL**

Travel specifications may vary by department

May require travel within the Houston Metropolitan area Yes
May require travel outside Houston Metropolitan area No

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

Three years of experience in healthcare setting/call center or customer service operations or successful completion of one-year Houston Methodist Call Center Apprenticeship in lieu of years of experience
Healthcare setting knowledge and experience with a strong understanding of medical terminology preferred

Company Profile:

Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!

Houston Methodist is an Equal Opportunity Employer.

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More about this job

Skills

Scheduling
Customer service
Medical terminology
Communication skills
Interpersonal skills
CPT
Microsoft Windows
Critical thinking
Primary care
Administer appointments
Confidentiality
Workflow
Documentation
CALL

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