Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
TT
Vice President, Total Rewards
Travere Therapeutics
Denver, CO
- $285,000 to $385,000 USD / year
Partner with HRIS, Finance and technology stakeholders to strengthen data quality, systems integration, dashboards and scalable processes.
Added 1 min ago
Retail Territory Manager
Mondelez International
Newport, OR · Coos Bay, OR · Florence, OR · Lincoln City, OR · Coquille, OR · North Bend, OR · Tillamook, OR · Reedsport, OR
As a Retail Territory Manager, you’re the heartbeat of Mondelēz’s in-store success. You lead the charge in delivering world-class Direct Store Delivery (DSD) execution - bringing beloved…
Added 1 min ago
TC
Traveling General Superintendent - MSG - Biotech/Pharma
Turner Construction
Denver, CO
- $225,000 to $295,000 USD / year
Provide guidance in implementation of the Project Quality Assurance/Quality Control (QA/QC) program.
Added 1 min ago
CL
Financial Crime Consulting Manager
Crowe LLP
Denver, CO
- $100,900 to $206,400 USD / year
…planning, identify opportunities to add value, and ensure high-quality delivery. As your responsibilities expand, you take on broader account ownership, balancing project leadership with…
Added 1 min ago
Program Manager Data Center Operations
Amazon
Umatilla, OR
Amazon is looking for a Program Manager with a strong delivery record and proven program management experience to own strategic, tactical, cross-functional programs in Data Center…
Added 1 min ago
HR Business Partner I
Sysco
CLACKAMAS, OR
Develop and maintain the OpCo’s Affirmative Action Program (where applicable), complete required Equal Employment Opportunity (EEO) reporting and ensure Equal Employment Opportunity…
Added 1 min ago
Nurse Manager I, Hospital
Kaiser Permanente
Hillsboro, OR
…implementing best practice models; implementing patient care delivery systems and practice standards in several locations; investigating and resolving patient/family/member concerns…
Added 1 min ago
RN, Urology Clinic (On Call, Days)
Kaiser Permanente
Hillsboro, OR
The RN participates as a member of the health care team in delivering quality health care to patients, which supports Kaiser Permanentes mission, vision and values. The RN provides a…
Added 1 min ago
Agentic Commerce Senior Manager | Industrial
Accenture
Beaverton, OR
We are seeking a Senior Manager to lead the design and delivery of agentic commerce transformation programs for industrial clients. This role will help manufacturers, equipment OEMs,…
Added 1 min ago
Senior Engineering Project Manager
MKS Instruments Inc
Beaverton, OR
As a Senior Engineering Project Manager at MKS Equipment & Solutions in Beaverton, Oregon, you will partner with engineering, marketing, operations, service, sales, quality, and supply…
Added 1 min ago
RN Float Primary Care - OFN Dual
Kaiser Permanente
Portland, OR
The RN participates as a member of the health care team in delivering quality health care to patients, which supports Kaiser Permanentes mission, vision and values. The RN provides a…
Added 1 min ago
Chief Compliance Officer
Bonneville Power Administration
Portland, OR
Added 1 min ago
Habitat GIS and Data Specialist
WorkSource Oregon
PORTLAND, OR
…Pacific States Marine Fisheries Commission (PSMFC) Habitat Program by assisting with data stewardship, geospatial analysis, scientific visualization, and data communications efforts. The…
Added 1 min ago
Sr Program Specialist - Construction, Fire or BAS Background
Honeywell Technologies
Salem, OR
As a Sr. Construction Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project schedules, design, execution,…
Added 1 min ago
Product Manager - Technical
Intermountain Health
Salem, OR
Works closely with values stream, platform manager, application support, and vendors to guide the product development process, ensuring timely and quality delivery.
Added 1 min ago
Archer IRM Developer / Administrator
Cognizant
Salem, OR
…Archer Advanced Workflow, Data Driven Events (DDE), Data Feed Manager, REST APIs, and platform administration. Experience within banking or financial services and regulated GRC environments…
Added 1 min ago
Buyer I or II
Intermountain Health
Salem, OR
Develops close working relationship with aligned category manager(s) to identify and implement cost, quality, and supply continuity improvements.
Added 1 min ago
C
Regional Maintenance Manager
CBRE
Salem, OR
- $200,000 to $210,000 USD / year
…CBRE: including performance of mechanical and maintenance staff/systems and maintaining continuity throughout to provide overall quality control for all…
Added 1 min ago
Pharmacy Technician Refill Authorization
Intermountain Health
Salem, OR
Prepares and documents refill authorization requests using pharmacy technology systems in accordance with state law, policies, and protocols.
Added 1 min ago
Network Development Manager
Meta
Salem, OR
…and AI infrastructure.We are seeking a Network Development Manager (NDM) to support the commercial development and delivery of fiber network capacity across the North American production…
Added 1 min ago
Customer Service Manager
Trulite Glass and Aluminum Solutions
New Berlin, WI
…and the actual service "package" will be developed as a team program in conjunction with the project manager, customer service representative, order entry, and sales representatives.…
Added 2 mins ago
Children 1st Program Manager
Public Health, Department of
United States
The Children 1st Program Manager is responsible for leadership and management of the statewide Children 1st Program, which is a developmental screening program and the single point of entry…
Added 3 mins ago
Nursing Manager (Registered Nurse)
Dungarvin
Evansville, IN
The Nursing Services Manager is responsible for the Wellness Coordination program as well as supervising and managing nursing operations in a select area. This position develops and…
Added 3 mins ago
Nursing Manager (Registered Nurse)
Dungarvin
Seymour, IN
The Nursing Services Manager is responsible for the Wellness Coordination program as well as supervising and managing nursing operations in a select area. This position develops and…
Added 3 mins ago
Nursing Manager (Registered Nurse)
Dungarvin
Bloomington, IN
The Nursing Services Manager is responsible for the Wellness Coordination program as well as supervising and managing nursing operations in a select area. This position develops and…

Houston Methodist

Patient Access Center Representative

Katy, TX, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

At Houston Methodist, the Patient Access Center Representative position is responsible for assuring that patients in need of scheduling appointments are scheduled to receive services in their assigned location and are financially cleared prior to their scheduled appointment through accurate and timely scheduling, registration, and verification of eligibility and benefits. This position assists management with ongoing observations and notifications of opportunities while providing innovative suggestions for process improvement. The Patient Access Center Representative position also assists management with auditing/quality review to ensure accurate and appropriate scheduling and registration. Additional responsibilities for this position include providing excellent customer service when communicating with patients who receive services at our facilities and providing notification to patients, physicians, hospital/clinical staff and management of issues that may result in potential service delays or reimbursement denials.

FLSA STATUS

Non-exempt

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

Three years of experience in healthcare setting/call center or customer service operations or successful completion of one-year Houston Methodist Call Center Apprenticeship in lieu of years of experience
Healthcare setting knowledge and experience with a strong understanding of medical terminology preferred

SKILLS AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Excellent communication and interpersonal skills via telephone and in person
Demonstrated proficiency in medical terminology to include diagnoses, operative procedures, and CPT codes
Knowledge of medical terminology and applicability
Excellent spelling/grammar skills
Working knowledge of PC environment utilizing Windows and word processing and basic Excel knowledge; must be able to enter data via keyboard throughout the work schedule
Capable of working and navigating several applications and websites related to registration simultaneously
Managed care knowledge with the ability to differentiate between insurance plans such as PPO, POS, HMO, etc.

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

Demonstrates ability to use critical thinking skills and healthcare knowledge to manage through primary care, specialty care, and ancillary scheduling processes. Utilizes independent judgment to accommodate special requests from internal and external customers as indicated.
Serves as the front door of Houston Methodist interacting with new and established patients providing them with information needed to schedule and register multiple services for Houston Methodist. Utilizes computerized scheduling/registration systems, verification systems, and online applications while balancing departmental resources. Obtains required data in order to support departmental and hospital clinical/financial needs.
Triages calls for the System Patient Access Center as appropriate to other areas as received on a daily basis while working under the guidelines and scripts as set forth by management. Provides patients with information needed to prepare for appointment per Center/Service protocol. Encourages patients to enroll on the Patient Portal and provides PIN numbers, complying with HIPAA regulations.
Follows established protocols directly as indicated by management and physicians on applicable platforms on an as needed basis and consistently utilizes multiple software applications to schedule appointments.
Keeps open channels of communication with all parties involved, including physician, patient, and service areas, regarding action taken and resolution. Promotes a friendly and professional customer service environment.

SERVICE ESSENTIAL FUNCTIONS

Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office personnel and various hospital personnel, while maintaining patient confidentiality. Appropriately utilizes telephone system. Uses department scripting and appointment scheduling policy when scheduling appointments and ensures ICARE values are met while working within the scripting provided. Assists with new referral from E-fax and emails along with specific doctors’ offices calling directly to schedule emergency patients’ same day or within 24 hours as needed.
Coordinates the workflow to assist patients with appointment scheduling and/or requests for services: • Collects and compiles data/information from patients such as insurance documentation and patient identification information to help facilitate an appointment. • Screens and assesses patient calls received and assures that the patients are scheduled for services as requested by referring physician or upon patient’s request. • Schedules patient appointments. • Efficiently completes registration. • Answers incoming calls from patients. • Acts as liaison between the patient and the physician or clinical staff. • Handles calls from physician offices or hospital departments, always making sure to maintain a good relationship and obtain all necessary documents needed to support the scheduling process.
Helps facilitate, coordinate, and resolve issues with patients by exhibiting and exercising exceptional telephone, verbal, written, exemplary critical thinking and interpersonal communication skills.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Adheres to scheduling processes and workflows as defined in the electronic medical record platform while maintaining privacy and complying with HIPPA guidelines.
Maintains standard of productivity set by department policy and procedures and meets scheduling goals set by the department (e.g., abandonment rate, productivity per hour, etc.).
Utilizes resources to perform verification of patient insurance. Obtains required data in order to support departmental and hospital clinical/financial needs.
Ensures verification and eligibility procedures are followed prior to patient visit. Provides patients with information needed to prepare for appointment per Center/Service protocol.

FINANCE ESSENTIAL FUNCTIONS

Works in partnership with the revenue cycle team and other departments to ensure the correct information and registration is complete and accurate prior to the patient visiting Houston Methodist for services.
Obtains and enters accurate scheduling and registration data, including but not limited to patient demographics, insurance, guarantor, and clinical information on the information system in order to initiate financial clearance activities (benefit eligibility and verification, pre-certification notification and payment review). Documents patient’s accounts with information related to any potential issue(s) that could result in service delays or cancellations due to the lack of financial clearance.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Works directly with physicians, clinic staff, hospital departments and patients to ensure best practices within department. Works with manager to improve areas requiring concern as indicated, embraces change, and strives for excellence in the workplace. Applies new learning and shares knowledge with others.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

Uniform: No
Scrubs: No
Business professional: Yes
Other (department approved): No

ON-CALL*

*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

On Call* No

TRAVEL**

Travel specifications may vary by department

May require travel within the Houston Metropolitan area Yes
May require travel outside Houston Metropolitan area No

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

Three years of experience in healthcare setting/call center or customer service operations or successful completion of one-year Houston Methodist Call Center Apprenticeship in lieu of years of experience
Healthcare setting knowledge and experience with a strong understanding of medical terminology preferred

Company Profile:

Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!

Houston Methodist is an Equal Opportunity Employer.

Apply About employer

More about this job

Skills

Scheduling
Customer service
Medical terminology
Communication skills
Interpersonal skills
CPT
Microsoft Windows
Critical thinking
Primary care
Administer appointments
Confidentiality
Workflow
Documentation
CALL

Report this job