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Added 6 mins ago
AC
Corporate Sustainability Project Manager
Aon Corporation
Chicago, IL
- $78,000 to $90,000 USD / year
…innovative solutions to clients and the wider market. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around…
Added 6 mins ago
P
Customer Project Manager, Imaging Systems/Construction (Seattle / Western Washington)
Philips
Remote, United States
- $83,363 to $157,248 USD / year
Customer Project Manager, Imaging Systems/Construction (Seattle/Western WA)
Added 7 mins ago
SR
Manager, Transformative Change - Disputes, Claims & Investigations
Stout Risius Ross, LLC
NY
- $87,000 to $195,000 USD / year
As a Manager in Stout's Transformative Change practice, you will lead project workstreams, manage client relationships, and oversee teams delivering analytical and operational solutions for…
Added 7 mins ago
F&B Manager - Chido
Benchmark OK Management LLC
United States
…hands-on approach focused on exceptional service, operational excellence, and long-term…
Added 8 mins ago
Senior Manager, Fulfillment and Logistics Operations, Ford Energy
Ford
Dearborn, MI · Glendale, KY · Dearborn · Glendale
The Senior Manager, Fulfillment & Logistics Operations is a senior leadership role accountable for the end-to-end fulfillment, logistics, and parts supply performance of the Project…
Added 8 mins ago
Program Manager for Professional & Executive Programs (PEP)
University of Washington
Seattle, WA
The UW College of Engineering seeks a strategic, collaborative, and highly effective Program Manager for Professional & Executive Programs (PEP). Reporting jointly to the Assistant Dean of…
Added 13 mins ago
TL
Senior Payroll Analyst
TransUnion LLC
Chicago, IL · Boca Raton, FL
- $62,000 to $90,000 USD / year
…part of Global Payroll. This role reports to Senior Payroll…
Added 14 mins ago
Sr. Human Resource Business Partner Manager
Sierra Nevada Corporation
Lone Tree, CO
As the Sr. Human Resource Business Partner Manager supporting NC3, you will serve as a trusted advisor to program and functional leadership while delivering high-impact, practical HR…
Added 16 mins ago
EC
Teller I 3/4 Time
Elevations Credit Union
Lafayette, CO
- $19.47 to $24.3 USD / hour
A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
Added 17 mins ago
Manager, Resident Experience (Delinquency & Eviction Specialist)
Roofstock
Dallas, TX · Oakland, CA
The Manager for the Delinquency and Eviction Team will oversee a team of Jr. Delinquency/Eviction Specialists and Delinquency & Eviction Specialists, ensuring the effective management of…
Added 20 mins ago
TV
Retail Key Holder - Part-Time
The Vitamin Shoppe
Ft. Myers, FL
- Part-time
Act as a direct support for your Management Team- executing with excellence.
Added 21 mins ago
Retail Assistant Store Manager
The ODP Group
Beaverton, OR
The Retail Assistant Store Manager at Office Depot plays a pivotal role in driving total sales and service growth within our stores. Additionally, your enthusiasm and expertise will help us…
Added 21 mins ago
TO
Retail Full Time Store Supervisor
The ODP Group
Beaverton, OR
- Full-time
The Store Supervisor must be able to work a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays. In addition,…
Added 22 mins ago
Advanced Mechanical Design Engineer
Aerospace
Phoenix, AZ
…product performance. You will report directly to our Engineering Manager and you’ll work out of our Phoenix, AZ location on a Hybrid work…
Added 23 mins ago
CO
Project Manager (Capital Delivery Services)
City of Austin
United States
- $89,880 to $115,100 USD / year
Manages the selection process and administers consultant services, including negotiating contract terms and fees by negotiating the contract, approving the consultant's product, approving…
Added 26 mins ago
M
Beauty Counter Manager - Shiseido, Leawood Town Center Plaza - Full Time
Macy's
Leawood, KS
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 26 mins ago
M
Beauty Counter Manager - Lancome, Clackamas Town Center - Full Time
Macy's
Happy Valley, OR
- Full-time
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer…
Added 27 mins ago
AD
Facilities Technician
Aligned Data Centers, LLC
United States
- $30 to $38 USD / hour
We're committed to bringing passion and customer focus to the business.
Added 29 mins ago
Senior Manager, Fulfillment and Logistics Operations, Ford Energy
Ford Global
Dearborn, MI · Glendale, KY
The Senior Manager, Fulfillment & Logistics Operations is a senior leadership role accountable for the end-to-end fulfillment, logistics, and parts supply performance of the Project…
Added 31 mins ago
Patient Services Representative - Rio Vista Urgent Care (Per Diem, Day)
Northbay
Rio Vista, CA · CA
Provides information to patients regarding the selection process of a care provider, assists in determining insurance eligibility, co-payments, share of costs and other financial…
Added 32 mins ago
WT
(USA) Area Manager - Transportation Office (Transportation)
Wal-Mart Transportation
PA
- $65,500 to $98,000 USD / year
…operations for the World’s Largest Retailer? We are seeking an Area Manager for our Transportation Office to lead and optimize our transportation services, ensuring timely and safe delivery…
Added 32 mins ago
DG
Financial Systems Manager
Davis Graham & Stubbs LLP
Remote, United States
- $120,000 to $165,000 USD / year
This position will need to be available during the core business hours of M-F 8-5 MST via email, Teams, and phone, with some flexibility in hours due to location. The employee will be…
Added 34 mins ago
C-
Assistant Commissioning Project Manager
CCCx - CEQEL Critical Commissioning
Remote, United States
- $87,000 to $115,000 USD / year
The Assistant Commissioning Project Manager provides technical support and leadership to plan, schedule and execute full life cycle commissioning of critical facilities. This person…
Added 34 mins ago
Technical Project/Program Management
Applied Materials, Inc
Santa Clara, CA
We are looking for an experienced Technical Program Manager / Operational Excellence Program Manager to drive 6S and other strategic initiatives across SPG Operations. This role will lead…
Added 34 mins ago
Technical Program/Project Management V (E5)
Applied Materials, Inc
Santa Clara, CA
This leader drives successful execution through effective application of the Applied Materials Product Development Process (PDP), rigorous program-management practices, cross-functional…

Houston Methodist

Patient Access Center Representative

New Orleans, LA, United States

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Job details

Posting language: English
Posted: Oct 29, 2026

Original job description

At Houston Methodist, the Patient Access Center Representative position is responsible for assuring that patients in need of scheduling appointments are scheduled to receive services in their assigned location and are financially cleared prior to their scheduled appointment through accurate and timely scheduling, registration, and verification of eligibility and benefits. This position assists management with ongoing observations and notifications of opportunities while providing innovative suggestions for process improvement. The Patient Access Center Representative position also assists management with auditing/quality review to ensure accurate and appropriate scheduling and registration. Additional responsibilities for this position include providing excellent customer service when communicating with patients who receive services at our facilities and providing notification to patients, physicians, hospital/clinical staff and management of issues that may result in potential service delays or reimbursement denials.

FLSA STATUS

Non-exempt

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

Three years of experience in healthcare setting/call center or customer service operations or successful completion of one-year Houston Methodist Call Center Apprenticeship in lieu of years of experience
Healthcare setting knowledge and experience with a strong understanding of medical terminology preferred

SKILLS AND ABILITIES

Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Excellent communication and interpersonal skills via telephone and in person
Demonstrated proficiency in medical terminology to include diagnoses, operative procedures, and CPT codes
Knowledge of medical terminology and applicability
Excellent spelling/grammar skills
Working knowledge of PC environment utilizing Windows and word processing and basic Excel knowledge; must be able to enter data via keyboard throughout the work schedule
Capable of working and navigating several applications and websites related to registration simultaneously
Managed care knowledge with the ability to differentiate between insurance plans such as PPO, POS, HMO, etc.

ESSENTIAL FUNCTIONS

PEOPLE ESSENTIAL FUNCTIONS

Demonstrates ability to use critical thinking skills and healthcare knowledge to manage through primary care, specialty care, and ancillary scheduling processes. Utilizes independent judgment to accommodate special requests from internal and external customers as indicated.
Serves as the front door of Houston Methodist interacting with new and established patients providing them with information needed to schedule and register multiple services for Houston Methodist. Utilizes computerized scheduling/registration systems, verification systems, and online applications while balancing departmental resources. Obtains required data in order to support departmental and hospital clinical/financial needs.
Triages calls for the System Patient Access Center as appropriate to other areas as received on a daily basis while working under the guidelines and scripts as set forth by management. Provides patients with information needed to prepare for appointment per Center/Service protocol. Encourages patients to enroll on the Patient Portal and provides PIN numbers, complying with HIPAA regulations.
Follows established protocols directly as indicated by management and physicians on applicable platforms on an as needed basis and consistently utilizes multiple software applications to schedule appointments.
Keeps open channels of communication with all parties involved, including physician, patient, and service areas, regarding action taken and resolution. Promotes a friendly and professional customer service environment.

SERVICE ESSENTIAL FUNCTIONS

Utilizes courteous and professional telephone techniques and interpersonal skills to establish and maintain rapport with patients, physicians/office personnel and various hospital personnel, while maintaining patient confidentiality. Appropriately utilizes telephone system. Uses department scripting and appointment scheduling policy when scheduling appointments and ensures ICARE values are met while working within the scripting provided. Assists with new referral from E-fax and emails along with specific doctors’ offices calling directly to schedule emergency patients’ same day or within 24 hours as needed.
Coordinates the workflow to assist patients with appointment scheduling and/or requests for services: • Collects and compiles data/information from patients such as insurance documentation and patient identification information to help facilitate an appointment. • Screens and assesses patient calls received and assures that the patients are scheduled for services as requested by referring physician or upon patient’s request. • Schedules patient appointments. • Efficiently completes registration. • Answers incoming calls from patients. • Acts as liaison between the patient and the physician or clinical staff. • Handles calls from physician offices or hospital departments, always making sure to maintain a good relationship and obtain all necessary documents needed to support the scheduling process.
Helps facilitate, coordinate, and resolve issues with patients by exhibiting and exercising exceptional telephone, verbal, written, exemplary critical thinking and interpersonal communication skills.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

Adheres to scheduling processes and workflows as defined in the electronic medical record platform while maintaining privacy and complying with HIPPA guidelines.
Maintains standard of productivity set by department policy and procedures and meets scheduling goals set by the department (e.g., abandonment rate, productivity per hour, etc.).
Utilizes resources to perform verification of patient insurance. Obtains required data in order to support departmental and hospital clinical/financial needs.
Ensures verification and eligibility procedures are followed prior to patient visit. Provides patients with information needed to prepare for appointment per Center/Service protocol.

FINANCE ESSENTIAL FUNCTIONS

Works in partnership with the revenue cycle team and other departments to ensure the correct information and registration is complete and accurate prior to the patient visiting Houston Methodist for services.
Obtains and enters accurate scheduling and registration data, including but not limited to patient demographics, insurance, guarantor, and clinical information on the information system in order to initiate financial clearance activities (benefit eligibility and verification, pre-certification notification and payment review). Documents patient’s accounts with information related to any potential issue(s) that could result in service delays or cancellations due to the lack of financial clearance.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

Works directly with physicians, clinic staff, hospital departments and patients to ensure best practices within department. Works with manager to improve areas requiring concern as indicated, embraces change, and strives for excellence in the workplace. Applies new learning and shares knowledge with others.

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

Uniform: No
Scrubs: No
Business professional: Yes
Other (department approved): No

ON-CALL*

*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.

On Call* No

TRAVEL**

Travel specifications may vary by department

May require travel within the Houston Metropolitan area Yes
May require travel outside Houston Metropolitan area No

QUALIFICATIONS

EDUCATION

High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)

EXPERIENCE

Three years of experience in healthcare setting/call center or customer service operations or successful completion of one-year Houston Methodist Call Center Apprenticeship in lieu of years of experience
Healthcare setting knowledge and experience with a strong understanding of medical terminology preferred

Company Profile:

Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!

Houston Methodist is an Equal Opportunity Employer.

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