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Position Reports To: Customer Service Manager

Housing Works

Co-Manager

New York, NY, United States

$24 to $26.44 USD / hour

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Job details

Pay: $24 to $26.44 USD / hour
Experience: Minimum of 3 years prior retail management experience or equivalent experience in managing a team
Working hours: 40 hours a week
Posting language: English
Posted: Oct 30, 2026

Original job description

Compensation Range: $24.00/hr - $26.442/hr commensurate with experience.

Benefits:

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview:

The Thrift Shop Co- Manager is the in-house champion and local leader responsible for the overall operation of a community-based Housing Works Thrift Shop.

Our ideal Co-Manager is – first and foremost – an ambassador for Housing Works, prioritizing customer service over all other tasks. You must know, embody and actively communicate our Mission Statement, be active in the local community, and work to create an environment and culture that is reflective of the Housing Works Community Values.

The Co- Manager must possess an entrepreneurial spirit with a talent for using existing resources to maximize revenue and profit.

In this role, you will work alongside the Store Manager to lead the training and development of the team, empower employees to work together to reach organizational goals and objectives, and serve as their number one cheerleader and coach.

Responsibilities:

Primary:

Responsible for the creation of daily/monthly work plans to ensure that sales and operational goals of the store are met, utilizing staffing resources appropriately.
Responsible for recruiting, interviewing, hiring, on-boarding, and training of employees and volunteers, ensuring understanding and compliance to shop standards, organizational goals and direction; including conducting progressive counseling as necessary.
Formulate a pricing strategy in alignment with the price matrix and pricing philosophy by reviewing product sales reports and analyzing sales trends. Conduct promotions and timely markdowns to include themed events and seasonally appropriate sales and/or promotions.
Responsible for ensuring compliance with all Housing Works policies and procedures and ensuring that all organizational deadlines and directives are met.
Understand and fully implement Housing Works’ customer service program, showcasing exemplary customer/donor service, including but not limited to greeting, saying thank you, explaining policies clearly and politely to the satisfaction of the customer, and by prioritizing assisting customers/donors over all other shop tasks.
Perform all other duties as directed by supervisor and/or executive management.

Secondary:

Encourage teamwork and foster creativity. Recognize talent and help to develop individuals for advancement within the organization.

Other Functions:

Maintain professional and technical knowledge by attending training meetings/sessions and through independent study.
Be a Housing Works Ambassador by knowing and communicating the Mission Statement, outreaching to the community, and participating in a minimum of four direct actions per year aimed at ending the twin crises of homelessness and HIV/AIDS.

Job Requirements:

Education:

High School Diploma or the equivalent, College degree preferred

Qualifications:

Minimum of 3 years prior retail management experience or equivalent experience in managing a team
Working knowledge of the second-hand market to include the breadth of products offered in the Housing Works Thrift Shops
Knowledge of Microsoft Office
Some Human Resource principles

Competencies:

Excellent communication skills (both verbal and written), interpersonal and team-oriented skills.
Self-starting, self-motivating, solutions-oriented mindset
Excellent organizational skills and attention to detail
Ability to make decisions under pressure, flexibility to course correct as necessary
Strong interest in the Housing Works mission to end the dual crises of homelessness and HIV/AIDS

Working Conditions:

Flexibility in schedule; weekends and holidays are required; may be required to work over 40 hours a week as necessary with prior approval from Director of Stores or VP of Thrift Retail
Non-exempt employees are paid overtime at the rate of 1.5 times their hourly rate for all hours worked in excess of 40 in a given workweek. It is required that prior to working overtime, all non-exempt employees must have written authorization from the Director of Stores or VP of Thrift Retail.
Frequently required to stand, walk, kneel, and bend for long periods of time
Frequently required to lift a minimum of 40 pounds.
Frequently communicates (exchanges information, converse with, express oneself) with subordinates, vendors, supervisors, and community at large
Excellent verbal and written communications skills, articulations and instruction of policy and procedure. Coach staff in accordance with organizational policy and best practices.
Occasionally exchange information in communication with individuals who are agitated, confrontational or difficult patrons from a variety of socio-economic, cultural and religious backgrounds
Occasionally required to traverse public transportation to attend meetings and/or participate in presentations and training seminars
Occasionally required to work at a computer approximately 20% of the time, 80% of the time will be interacting with staff and customers, this position may not be performed remotely

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org. Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Homepage

Housing Works is a New York City based non-profit fighting the twin crises of AIDS and homelessness.

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More about this job

Skills

Training and development
Sales
Regulatory compliance
Counselling
Pricing strategies
Customer service
Prioritization
Assist customers
Teamwork
Manage a team
Microsoft Office
Communication skills
Organizational skills
Attention to detail
Coach employees
Attend meetings
Presentation skills
Harm reduction
Recruitment

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