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Housing Works

Care Manager

Brooklyn, NY, United States

$52,000 to $55,000 USD / year

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Job details

Pay: $52,000 to $55,000 USD / year
Experience: Bachelor’s Degree plus 2 years related experience required or master’s degree in related field may be substituted for 1 year experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Compensation: $52,000-$55,000 annually commensurate with experience.

Overview:

The Care Manager works with clients and the client’s network of providers to help minimize barriers to care and help clients achieve improved health outcomes. Using interventions such as care coordination, motivational interviewing and health promotion, care managers help clients, over the course of time, develop the skills needed to manage their health and psychosocial needs with greater independence. Care Managers will have the opportunity to work as part of outcome driven integrated teams and participate in agency wide quality improvement activities aimed at improving the delivery of care to individuals living with chronic illness, behavioral health issues, and homelessness. This position is a hybrid work schedule both in office and in the field.

Responsibilities:

Assess clients’ needs for services and cooperatively develop an intergraded care plan and goals with the client/family and other providers.
Maintain documentation and update care plans at specific time intervals or as needed in Housing Works and Health Home electronic medical records system
Work and communicate effectively with interdisciplinary team of providers, including Primary Care Provider, psychiatrist, therapist, substance abuse treatment programs and other providers.
Attend Integrated Case Conferences as scheduled.
Work with the client to identify barriers to goal attainment and help resolve those barriers, i.e., keeping scheduled appointments with appropriate service providers, medication regimen for adherence while promoting good health
Conduct field work, to client home and other provider settings, as needed to fulfill plan of care
Coordinate transitional care from an inpatient service to other settings as per care plan
Work collaboratively with team members to provide outreach and engagement to hard to reach clients
Provide assistance through advocacy and psycho-education to client and family for entitlements and other community services
Performs other duties as requested

Education:

Bachelor’s Degree plus 2 years related experience required or master’s degree in related field may be substituted for 1 year experience.

Qualifications/Requirements:

Computer literate and working knowledge of Microsoft Office (Word, Excel)
Good interpersonal skills and ability/interest in working as part of a team.
Knowledge of HIV, substance use, homelessness, mental illness, and other chronic medical conditions
Knowledge of City, State, and Federal entitlement systems is helpful.

Union Affiliations:

This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of the employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU.

Essential Physical Demands/Working Conditions:

Ability to travel within the boroughs via public transportation as needed and ability to work from remote office locations.
Requires access to email, phone, Zoom and Teams.
Requires ability to comply with agency confidentiality guidelines in remote workspace
This position is an in-office position

Housing Works

Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs.

A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. For more information, visit www.housingworks.org.

Important Information for Applicants

• COVID-19 Vaccination Requirement: Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources.

• Fraud Alert: Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org.

Benefits

• We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.

• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.

• We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and textbooks.

Equal Employment Opportunity

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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